SmartChat Academy.

• The 24-hour window has expired.

  SmartChat shows: the 24-hour window is closed. Here's what that means and what to do.

• My message isn't arriving.

  Your WhatsApp message isn't reaching your contact? Here are the most common reasons and what to do.

• Meta: payment method missing.

  Meta is rejecting your messages because your WhatsApp account has no payment method. Here's what to do at Meta.

• Schedule a newsletter.

  How to schedule a newsletter in SmartChat: write it, submit it to WhatsApp, pick a time and send.

• How to reply in the inbox

  Pick a conversation, write your text and send it while the reply window is open.

• How to search and filter conversations

  Search the inbox by name, number or word and sort the list.

• How to create a tag

  Enter a name, choose contacts or just create the tag first.

• How to export your contacts

  Select contacts, click Export and download the CSV file.

• How to filter your contacts

  Filter by status, source and tag, search by name or number and reset the filter.

• How to insert an emoji

  Tap the smiley, find an emoji and add it to your reply in the inbox.

• How to import contacts from a file

  Choose a file, match the columns, state the consent and import.

• How to download the proof of consent

  Open the contact, find the Consent section and download the PDF with one click.

• How to unsubscribe a contact

  Open the contact, click Unsubscribe, confirm. Also works for several contacts at once.

• How to turn on AI replies

  Where the switch is, what happens next and how to set times.

• How to write a note on a conversation

  Where the note field is in the inbox and how your note is saved.

• How to send the confirmation message

  Select a contact, click the button, confirm sending.

• How to send an image or file in the inbox

  Choose an attachment, check the preview and send it with one click.

• How to add a tag to many contacts

  Select contacts, tap Add tag, choose a tag and confirm.

• How to connect your WhatsApp number

  What you need, how to confirm the number with Meta and what to set up afterwards.

• From zero to your first message.

  Your checklist: account, WhatsApp number, payment method, profile, template, contact and your first message.

There's no guide for this yet. Our support team will help you.