Support for SmartChat.
With SmartChat, you get 24/7 premium support, in every plan and at no extra cost.
How to reach our team.
Choose the way that suits you best.
- Support call
Book a free video call at a time that suits you. Choose a time
- WhatsApp chat
Write to us on WhatsApp. It's the fastest way to our team. Open WhatsApp chat
- Email support
Send us an email at support@smartchat.marketing.
Find answers instantly
For many questions, you don't need to talk to our team.
- Academy
In the Academy you'll find lots of helpful guides and explanations for SmartChat.
Frequently asked questions about support.
How do I reach SmartChat support?
Three ways: in the free support call, in the WhatsApp chat or by email at support@smartchat.marketing.
When is support available?
SmartChat gives you 24/7 premium support.
Does support cost anything?
No. Support is included in every plan, even in the free Free plan.
Is support the same in all plans?
Yes. In Free, Starter, Basic and Pro, you get the same support. The plans only differ in the numbers; more on that on the page Pricing.
How do I book a support call?
Click Choose a time at the top and pick a free slot. The call runs by video and is free.
What is the fastest way to support?
The WhatsApp chat. You write to us there as you would to any other contact.
Does support help me connect my WhatsApp number?
Yes. You can also find the individual steps in the guide Connect WhatsApp number.
Can SmartChat AI answer my questions about using SmartChat?
Yes. In SmartChat, you write your question in the AI Chat. Learn more under SmartChat AI.