Accessibility statement

1. Scope

This statement applies to the website smartchat.marketing and to the SmartChat application at app.smartchat.marketing. It follows the requirements of the German Accessibility Strengthening Act (BFSG). The BFSG implements EU Directive 2019/882 (European Accessibility Act) into German law and has applied since 28 June 2025.

2. Status of compliance with the requirements

We are working to make SmartChat easy to use for as many people as possible. Where we can, we pay attention to a clear page structure, easy-to-read fonts, sufficient contrast and keyboard navigation. We have not yet completed a full audit according to EN 301 549 or the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. The website is therefore currently partially compliant with the accessibility requirements.

3. Non-accessible content

Some content is not yet fully accessible. This includes, among other things, embedded content from external providers, for example for payment or appointment booking, whose implementation we have no direct influence on. There are also areas we have not yet fully checked. We are fixing these points step by step.

4. Preparation of this statement

This statement was prepared on 26 August 2026. It is based on a self-assessment by us; no external testing body has been commissioned so far. We review the statement regularly and update it as soon as the status changes.

5. Reporting barriers

Have you come across something that you can't use, or can only use with difficulty? Feel free to let us know. Briefly tell us where exactly the problem occurs, for example which page or which step in the application, and what exactly doesn't work. That way we can fix it in a targeted way.

Email: team@smartchat.marketing

We'll get back to you and tell you what we'll do next.

6. Arbitration body

If a report doesn't lead to a solution that works for you, you can also contact the responsible supervisory or arbitration body for accessibility. Which body is responsible depends on the individual case.