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Newsletter scheduling.

What you have next.

Your newsletter is written, WhatsApp has approved it, and SmartChat sends it at the time you choose. For this you need a connected WhatsApp number and contacts who have agreed.

How to schedule the newsletter.

Each step is one click.

  1. 1

    Open the newsletter

    In SmartChat, open the Newsletter section. [Image: Newsletter section with the tabs All, Drafts, Ready, Scheduled, Sent]

  2. 2

    New newsletter

    Click "New newsletter". The "Build newsletter" window opens. [Image: window with the two cards Build with AI and Build it yourself]

  3. 3

    Build it yourself

    Click "Build it yourself". You then go step by step through name, text, header and button. Click "Next" after each step. What you enter in each step is explained further down. If you want help writing, click "Build with AI" instead. [Image: Name step with the field and the Next button]

  4. 4

    Submit to WhatsApp

    The last step says "Your newsletter is ready." Click "Submit to WhatsApp". WhatsApp has to approve every newsletter before it goes out. [Image: last step with the buttons Save draft and Submit to WhatsApp]

  5. 5

    Choose recipients

    As soon as "Approved by WhatsApp" appears at the top, choose either "All confirmed contacts" or "Only selected contacts" under "Recipients". With "Only selected contacts" you pick tags or sources. SmartChat shows you the number of recipients. [Image: Recipients card with the number of recipients]

  6. 6

    Schedule sending

    Click "Schedule sending". Choose the date and time and click "Next". [Image: Schedule sending window with date and time]

  7. 7

    Schedule send

    A window with the summary opens. Tick "I have checked the text and all recipients have agreed." and click "Schedule send". [Image: summary with checkbox and the Schedule send button]

What you see next.

You see the message "Newsletter is scheduled for" with your time. The newsletter is now in the "Scheduled" tab. SmartChat sends it on its own.

[Image: Scheduled tab with the newsletter]

What you enter in each step.

This is what the "Build newsletter" window looks like when you choose "Build it yourself".

  • Name

    Give the newsletter a name that only you see.

  • Text

    The text starts with "Hallo {{Vorname}},". The only placeholder available is {{Vorname}}.

  • Header

    Choose "Image", "Video", "File" or "No header".

  • button

    Choose "No button", "Quick reply button" or "Link button". A link must start with https://.

First test it.

As soon as WhatsApp has approved the newsletter, click "Test message". Enter your number and click "Send test". You get the newsletter as a test in WhatsApp. [Image: Test message window]

If something goes wrong?

"This time has already passed or is too soon." Choose a later time.

"No WhatsApp number connected": Connect your number first, see the guide "Connect a WhatsApp number".

"WhatsApp rejected this newsletter": Read the reason in the note, click "Adjust" and submit the newsletter again.

The newsletter doesn't arrive: see the guide "My message doesn't arrive".

Did this help you?

If anything is still unclear, write to us. The Support will help you.

FAQ

Frequently asked questions.

How does approval by WhatsApp work?

SmartChat shows you the status: pending, approved or rejected. If you change a newsletter that's already approved, WhatsApp has to approve it again.

Can I still change the text after approval?

Yes. But then the newsletter is no longer approved. Test message, scheduling and sending only work again once you've resubmitted it and WhatsApp approves it.

Who gets the newsletter?

Only contacts who have agreed. You choose "All confirmed contacts" or "Only selected contacts".

Does sending cost me credits?

No. The messages count toward your message quota. No credits are deducted.

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