How to download the proof of consent for a contact.
In SmartChat, you open a contact, click "Download proof" in the Consent section and get the PDF.
What you need for this.
To download it, you need a contact with the right status and the Admin role.
- StatusThe contact has the status Confirmed or Unsubscribed. Only then does SmartChat show the button.
- AdminThe admins of your account download the proof, and only for contacts in their own account.
- One clickSmartChat only creates the PDF at the moment you click the button.
How to download the proof
You download the proof in four steps, all right on the contact.
Open the contact
In SmartChat, open Contacts and click the contact. Their details open on the right.
In SmartChatFind the Consent section
Scroll down in the details to the Consent section. It shows the latest consent, the time and the source.
On the contactDownload proof
Click "Download proof". SmartChat creates the PDF and shows the message "The proof has been downloaded."
One clickOpen the PDF
Open the file "Nachweis-" with the contact's name from your downloads.
On your device
The button is in the Consent section.
You'll find "Download proof" in the contact's details, at the very bottom of the Consent section.
In the inbox, too
If you open the details of a conversation in the inbox , you'll find the same button there.
Always up to date
The PDF is created when you click, so everything saved up to then is already in it.
What the Consent section shows you.
Above the button, SmartChat shows the contact's latest consent with the time and source.
Title and time
For example "Confirmed in WhatsApp" with date and time.
Source
Below it you see where the consent came from.
Everything else is in the PDF
The PDF has three parts: person, consent and withdrawal. Find out more on the page proof of consent.
Frequently asked questions about the download of the proof.
Where do I find the "Download proof" button?
Open the contact in Contacts. In their details, the button is in the Consent section. You'll find the same button in the inbox, in the details of a conversation.
Why don't I see a button for a contact?
SmartChat only shows the Consent section with the button for contacts with the status Confirmed or Unsubscribed. It's missing for all other contacts.
What is the downloaded file called?
It's called "Nachweis-" followed by the contact's name, with the ending .pdf. SmartChat replaces special characters in the name with an underscore.
How can I tell the download worked?
SmartChat shows the message "The proof has been downloaded." You'll then find the PDF file on your device, usually in the Downloads folder.
What do I do if the proof isn't created?
SmartChat then shows the message "The proof could not be created. Please try again in a moment." Click the button again in a moment. If it still doesn't work, our support can help you.
Do I have to create the PDF first?
No. SmartChat only creates the PDF when you click "Download proof", using everything saved for the contact up to that point.
What's in the downloaded PDF?
Three parts: who the person is, how they gave consent and whether they unsubscribed again. Each entry has a source, a time and the exact wording.
Does the contact notice that I'm downloading their proof?
No. The download isn't a WhatsApp message, so your contact doesn't notice anything.
Why can't I see the button as a team member?
The admins of your account download the proof. Team members work in the SmartChat inbox. Ask an admin of your teamto download the proof for you.
Can I download the proof for a contact from another account?
No. Each proof only applies to contacts in your own account.
Is the button there for unsubscribed contacts, too?
Yes. For contacts with the status Unsubscribed, the Consent section appears as well, and the PDF lists the unsubscribe with its time in the Withdrawal section.
What language is the PDF in?
If your SmartChat account is set to German, the PDF is in German. For all other account languages, SmartChat creates it in English.
Does the download cost credits?
No. Downloading the proof doesn't cost any credits.
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