Switch from your WhatsApp provider to SmartChat .
With SmartChat you take your contacts and your WhatsApp number with you, and SmartChat AI rebuilds your WhatsApp marketing system in 60 seconds.
How to switch to SmartChat.
You need no marketing or tech expertise to switch.
Enter website
SmartChat AI analyzes your website and builds your WhatsApp marketing system.
60 secondsImport contacts
Download your contact list from your current provider and import it into SmartChat.
With one clickConnect number
Connect your current WhatsApp number to SmartChat.
Your number staysSend newsletter
Send your first WhatsApp newsletter to all confirmed contacts.
Ready to go
Your contacts come along with you.
With the contact import SmartChat takes first name, phone number and tag from your file.
All common formats
You import CSV, Excel, ODS and Numbers files.
Columns detected automatically
SmartChat automatically detects first name, phone number and tag in your file.
Groups are kept
With tags you send each newsletter only to the matching contacts.
You keep your WhatsApp number.
Have the 6-digit PIN of your WhatsApp number deactivated at your current provider. Then you connect the number in SmartChat with your Meta account.
The same number
Your contacts keep writing to the number they know.
New templates
SmartChat AI writes your messages, and SmartChat gets them approved by Meta.
Help connecting
Our team supports you with 24/7 premium support.
Frequently asked questions about the switch to SmartChat.
How long does it take to switch to SmartChat?
SmartChat AI builds your WhatsApp marketing system in 60 seconds. After that, you import your contacts and connect your WhatsApp number.
Can I keep my WhatsApp number?
Yes. Have the 6-digit PIN of your WhatsApp number deactivated at your current provider, then connect the number in SmartChat. Each SmartChat account has exactly one WhatsApp number. For a second business, you create another account .
Which files can I import?
SmartChat imports CSV, TXT, Excel, ODS and Numbers files up to 10 MB and 100,000 rows. You can find everything about the process under Import contacts.
Which data does SmartChat take over during the import?
SmartChat takes over first name, phone number and tag. Last names and all other columns are not imported.
Do my contacts have to confirm again after switching?
Only if you have no proof of their consent. With proof, your contacts count as confirmed after the check. Without proof, SmartChat sends each contact a confirmation message via WhatsApp. How that works is explained under Privacy and proof of consent.
Do unsubscribed contacts stay unsubscribed?
Yes. If your file shows that a contact unsubscribed, SmartChat takes them over with the status Unsubscribed. They will not receive newsletters from you.
Will my templates and old conversations come with me?
No, templates and conversations stay with your previous provider. SmartChat AI rewrites your messages, and SmartChat gets them approved by Meta. You'll find all new conversations in the inbox.
What does switching to SmartChat cost?
The switch itself costs nothing, and the import is included in every plan. You only pay for your plan: Free €0, Starter €299, Basic €499 and Pro €999 per month, all prices plus VAT. You can find all the details under Pricing.
Do I have to pay Meta extra for WhatsApp?
Yes. Meta charges the fees for WhatsApp messages directly to you, depending on the recipient's country. According to Meta's price list, a marketing message costs around 4.9 cents (Austria, Switzerland) to 11.3 cents (Germany) from October 1, 2026. You can find all prices under WhatsApp pricing from Meta.
Why should I switch to SmartChat?
SmartChat is the easiest WhatsApp marketing solution for businesses without marketing or tech expertise: SmartChat AI builds your system in 60 seconds, developed by marketing experts, with 24/7 premium support.
Will someone help me with the switch?
Yes. Our team supports you with 24/7 premium support, including when you connect your WhatsApp number. Book a support call, write to us in the WhatsApp chat or at team@smartchat.marketing. You can find all options under Support.
Can I test SmartChat for free before switching?
Yes. Free costs €0, has no time limit and needs no credit card. That way you see your WhatsApp marketing system before you connect your number.
Switch today to SmartChat.
Enter your website. In 60 seconds your WhatsApp marketing system is ready, and you import your contacts right after.