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How to unsubscribe a contact in SmartChat.

In SmartChat you unsubscribe a contact by opening them in the “Contacts” list, clicking “Unsubscribe” and confirming.

Contacts in SmartChat: list with name, phone, status Unconfirmed, Unsubscribed or Confirmed, source, tags and date

What you should beforehand know.

You can only unsubscribe confirmed contacts. SmartChat itself shows you three points in the unsubscribe window.

  • Confirmed onlyThe “Unsubscribe” button only appears for contacts with the status “Confirmed”.
  • No messagesAn unsubscribed contact no longer gets any messages from you, not even follow-ups.
  • Only the contactOnly the contact can subscribe again themselves.

How to unsubscribe one contact.

It takes three clicks in the “Contacts” list.

  1. Open the contact

    In SmartChat, open “Contacts” and click the contact. Their window opens on the right with status, note, tags and history.

    In SmartChat

  2. Click “Unsubscribe”

    At the very bottom of the window is the red “Unsubscribe” link.

    In SmartChat

  3. Confirm

    A confirmation prompt opens. Click “Unsubscribe” there once more.

    In SmartChat

  4. Contact is unsubscribed

    SmartChat shows the message “… is unsubscribed.” The status now shows “Unsubscribed”.

    In SmartChat

How to unsubscribe several contacts at once.

To unsubscribe several contacts, select them in the list and click “Unsubscribe” in the selection bar.

  1. Select contacts

    In the “Contacts” list, tick the box on the right of each row. A bar with the number of selected contacts appears at the top.

    In SmartChat

  2. Click “Unsubscribe”

    Click the red “Unsubscribe” button in the bar.

    In SmartChat

  3. Read the note

    If not all are confirmed, the window tells you how many of your selection will be unsubscribed. The others stay as they are.

    In SmartChat

  4. Confirm

    Click “Unsubscribe” in the window. Then it says, for example, “2 contacts unsubscribed.”

    In SmartChat

Afterwards you'll see the status in the list.

You can spot unsubscribed contacts in the list by the status “Unsubscribed”. With the “Unsubscribed” filter or the “Unsubscribed” tile you see only them.

Contacts in SmartChat: list with status Unconfirmed, Unsubscribed and Confirmed

  • Filter and tile

    The “Unsubscribed” tile says “No longer get anything”. You'll find the same status in the filter.

  • History in the contact

    In the contact's window, under “History”, it shows that you unsubscribed the contact.

  • Consent stays visible

    For unsubscribed contacts, the window keeps the “Consent” section with the “Download proof” button.

Frequently asked questions about the unsubscribing a contact.

Where do I find the “Unsubscribe” button?

At the very bottom of the contact's window, as a red link. You open the window in “Contacts” by clicking the contact. For several contacts, the “Unsubscribe” button is in the selection bar.

Why don't I see “Unsubscribe” for a contact?

The button only appears for confirmed contacts. It's missing for unconfirmed or already unsubscribed contacts.

What happens to the contact after unsubscribing?

They no longer get any messages from you, not even follow-ups. In the list their status shows “Unsubscribed”.

Can I subscribe an unsubscribed contact again?

No. Only the contact can subscribe again themselves. This is also shown in the contact's window.

Do I have to confirm the unsubscribe?

Yes. SmartChat asks you first in a window. Only when you click “Unsubscribe” there is the contact unsubscribed.

How do I unsubscribe several contacts at once?

Tick them in the list and click “Unsubscribe” in the selection bar. With “Select all” in the bar you select all results in the list.

What if not everyone in my selection is confirmed?

Then only the confirmed ones are unsubscribed. SmartChat shows you the number in the window, for example “2 of 3 selected contacts are confirmed”. The others stay as they are. If none are confirmed, a note appears and nothing happens.

How do I know the unsubscribe worked?

You get a message like “… is unsubscribed.” and the status in the list shows “Unsubscribed”. If it doesn't work for some contacts, SmartChat tells you how many. These contacts keep getting messages, so try again.

Where can I see all unsubscribed contacts?

In “Contacts” via the “Unsubscribed” tile or the “Unsubscribed” filter. The tile says “No longer get anything”.

Where can I see when I unsubscribed a contact?

In the contact's window under “History”. It shows the entry “You unsubscribed the contact”. If the contact unsubscribed themselves with STOP, it says “Wrote “STOP” and unsubscribed”.

Can I download the proof for an unsubscribed contact?

Yes. For confirmed and unsubscribed contacts, the contact's window has a “Consent” section with the “Download proof” button.

Does an unsubscribed contact stay in my list?

When unsubscribed, the contact stays in your list with the status “Unsubscribed”. “Delete” is a separate red link in the contact's window, right next to “Unsubscribe”.

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