How to export your contacts from SmartChat.
You export your contacts in SmartChat by selecting them in the list and clicking “Export”. The file smartchat-kontakte.csv downloads right away.
What you need to know.
The export depends on what you select in the contact list. Three things help you with that.
- SelectionThe “Export” button appears as soon as you select at least one contact in the list.
- CSVSmartChat downloads the file smartchat-kontakte.csv to your computer right away.
- 50 per pageThe list shows 50 contacts per page. With “Select all N” in the bar you include the other pages too.
How to download your contacts
It takes four steps: open contacts, choose filters, select contacts and export.
Open contacts
In SmartChat, open Contacts. There you see all your contacts in a list.
In SmartChatChoose filters
Optional: narrow the list by status, source, tag or a search by name or number.
OptionalSelect contacts
Tick the boxes. The box at the top of the table selects all contacts on the page.
In SmartChatClick Export
Click “Export” in the bar above the list. The file smartchat-kontakte.csv downloads.
Download
With the filter you export just one group.
With the “Filter” button you narrow the list by status, source and tag before you select.
Search
Enter a name or number in the search field, and the list shows only the matches.
Select all
If there are more contacts than fit on one page, use “Select all N” to select all results at once.
The message
After the download, SmartChat shows “Export ready” with the number of contacts as a CSV file.
Frequently asked questions about the export of your contacts.
Where do I find the “Export” button?
In SmartChat, open Contacts and tick at least one contact. A bar then appears above the list with the buttons “Add tag”, “Export”, “Unsubscribe” and “Delete”.
What is the file I download called?
It's called smartchat-kontakte.csv and downloads to your computer right away when you click “Export”. SmartChat then shows a message with how many contacts are in the file.
How do I select all contacts across all pages for the export?
Tick the box at the top of the table so all contacts on the page are selected. Then click “Select all N” in the bar, where N is the number of your contacts. The selection then also covers the next pages.
How do I export just one group of my contacts?
Filter the list first or tick individual boxes. SmartChat only exports the contacts you selected.
Which filters can I use to narrow things down before exporting?
You can narrow the list by status, source and tag, and use the search field to search by name or number. The status tiles and chips at the top also filter.
How many contacts does the list show per page?
The list shows 50 contacts per page. With “Select all N” in the bar you still include all results across all pages.
Which columns are in the file?
First name, phone number, WhatsApp consent, consent date, source, added on and status. Each contact is on its own row.
Does Excel show umlauts and country codes correctly?
Yes. SmartChat saves the file so that umlauts like ä, ö and ü show correctly. Every phone number starts with + so the country code is kept.
What language are the column names in the CSV file?
In your account's language: German, English, Italian, French or Spanish. Values like Confirmed or Unsubscribed are also in that language.
Can I spot unsubscribed contacts in the CSV file?
Yes. Anyone who unsubscribed shows as Unsubscribed in the WhatsApp consent and status columns.
What do I do if the export doesn't work?
Then SmartChat shows the message “The export didn't work.” Try again. If it still doesn't work, our support can help you.
Where can I read more about the export?
You'll find all details on the feature, including consent and reporting, under Export contacts.
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