How to search and filter your conversations in SmartChat.
In the SmartChat inbox, type a name, a number or a word into the "Search message" field and find the conversation instantly.
What you can find with the search.
The search checks three things at once. You don't need to know where to look.
- NameType your contact's name; part of it is enough.
- NumberType the phone number, or just part of it.
- WordType a word from the chat history. The inbox searches the messages in your conversations.
How to find a conversation.
Five steps take you from the inbox to the right conversation.
Open the inbox
Open the inbox in SmartChat. On the left is the list of your conversations.
inboxSearch
Type a name, a number or a word into the "Search message" field. The list changes as you type.
Search fieldSort
Click the sort button next to the search field and choose how the list should be ordered.
SortOpen the conversation
Click a conversation in the list. On the right you see the chat history.
ListReset
If there are no results, click "Reset filters". Then you see all conversations again.
Reset
You can sort the list in four ways.
The sort button next to the search field opens a menu with four options. The active sort order is ticked.
Newest or oldest first
With "Newest first", the conversation with the most recent message is at the top. "Oldest first" reverses the order.
Unread first
Conversations with new messages move to the top. In the list, a number shows how many unread messages a conversation has.
Name A to Z
The list is in alphabetical order by your contact's name.
The inbox has these filters
Filters narrow the list down to part of your conversations. You can combine them with the search.
- AllShows all conversations.
- UnreadShows conversations with unread messages, with the number right next to it.
- From meShows conversations where your message is the last one.
Frequently asked questions about searching conversations.
What can I search for in the inbox?
The name, the phone number and the text of the messages. The field is called "Search message" and sits at the top above the conversation list.
Do I have to enter the full name?
No. Part of the name is enough, the list then shows all conversations that contain it.
Does the search also find a number without spaces?
Yes. For numbers only the digits count, spaces and characters in between don't matter.
When does the search start?
As you type. The list changes instantly, you don't need to confirm anything.
Which sort options are there?
Newest first, Oldest first, Unread first and Name A to Z. You'll find them behind the sort button next to the search field.
How do I see how many conversations the list shows?
Above the list there's a line with the number and the active sort order, for example "3 conversations, newest first".
What does the "From me" filter mean?
It shows conversations where your message is the last one. That way you see where your contact hasn't replied yet.
What do I do if the search finds nothing?
The list then says "No results for your search." Click "Reset filters" to see all conversations again.
Can I mark a conversation as unread again?
Yes. A conversation marked as unread appears near the top when sorting by "Unread first", so you won't forget it.
What do I see if I don't have any conversations yet?
The inbox then says "No conversations yet". As soon as someone writes to you, the conversation appears there.
Does the search also cover conversations that aren't loaded yet?
No. With a lot of conversations, the inbox shows how many are loaded. The search only sees these loaded conversations.
Can I search conversations on my phone too?
Yes, open SmartChat in your phone's browser and use the inbox just like on your computer. Find out more on the page inbox.
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