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How to send an image or a file in the inbox.

You send an image, video or document in the SmartChat inbox using the paper clip icon next to the message field. It's only sent when you click the Send button.

Inbox in SmartChat: reply to a contact with a quote as a PDF in the message field

What you need for this.

For an attachment, you need an open conversation and a suitable file. These limits apply in the inbox.

  • ImageJPG or PNG, up to 20 MB.
  • VideoMP4 or 3GP, up to 100 MB.
  • DocumentPDF, Word, Excel, PowerPoint, TXT or CSV, up to 100 MB.

How to send your file.

You choose the file, check it in the message field and send it with one click.

  1. Open the conversation

    In the inbox, open the conversation with your contact.

    In the inbox

  2. Tap Attachment

    Click the paper clip icon in the message field. The window for choosing a file opens.

    In the message field

  3. Choose a file

    Choose an image, a video or a document. SmartChat uploads the file.

    On your device

  4. Check the preview

    The message field shows the file's name and size. Click the X to remove it again.

    In the message field

  5. Send

    Click the Send button. If you like, add some text first.

    In the inbox

Attachments only work within the reply window.

You send an attachment like any reply, as long as the contact's 24-hour reply window is open.

Inbox in SmartChat: note saying the reply window closes soon, just under three hours left

  • Time left above the conversation

    Above each conversation, you can see how long you can still reply freely. When the window is closed, the attachment button is grayed out.

  • Never automatic

    An attachment is never sent on its own. First it sits visibly in the message field, and it's only sent when you click. More about the inbox.

Frequently asked questions about files in the inbox.

Where do I find the attachment button?

In the message field of the conversation, as a paper clip icon labeled "Add attachment".

Which image formats work?

Images only work as JPG or PNG. The inbox rejects other image formats with a note.

How big can an image be?

An image can be up to 20 MB. If the file is bigger, the inbox shows a note and doesn't upload it.

How big can a video be?

A video can be up to 100 MB. Videos work as MP4 or 3GP.

Which documents can I send?

PDF, Word (DOC, DOCX), Excel (XLS, XLSX), PowerPoint (PPT, PPTX), TXT and CSV, each up to 100 MB.

Is my attachment sent right away?

No. After you choose it, the file is uploaded and sits in the message field. It's only sent when you click the Send button.

What do I see before I send?

The file's name and size. For an image, you also see a small preview. While uploading, it says "Uploading", then "ready to send".

Can I remove an attachment again?

Yes. Click the X on the attachment in the message field, as long as you haven't sent it.

Can I add text to the attachment?

Yes. The text in the message field is sent together with the attachment.

Why can't I choose an attachment?

Usually the reply window is closed. As soon as your contact writes to you again, it opens for 24 hours and the button works again.

What happens if I click Send while the attachment is still uploading?

Then SmartChat doesn't send anything yet and shows a note that the attachment is still uploading. Wait a moment and click again.

Can I attach a file to a note?

No. You can't attach a file to a note.

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