How to send the confirmation message to a contact.
In SmartChat, you select an unconfirmed contact, click "Send confirmation message" and confirm the window with "Send".
When to send the message again
You send the confirmation message to contacts who haven't confirmed yet. They only get marketing messages once they've tapped "Confirm" in WhatsApp.
- UnconfirmedOnly contacts with the status Unconfirmed can get the message. Confirmed and unsubscribed contacts get nothing.
- Once a dayA contact never gets the confirmation message more than once in 24 hours.
- ConnectedYou need a connected WhatsApp number and an approved confirmation message.
How to send the confirmation message.
Three steps, all in Contacts: select, click the button, confirm the window.
Select a contact
In SmartChat, open Contacts and tick the box in the contact's row. The selection bar appears at the top.
ContactsClick the button
In the selection bar, click "Send confirmation message". You only see the button if your selection includes an unconfirmed contact.
Selection barConfirm sending
Read the text in the window and click "Send". SmartChat tells you that the confirmation message is queued.
window
Here you choose the contact .
The contact list shows you the status of each contact. Unconfirmed contacts are the ones who haven't tapped "Confirm" yet.
Check the status
The list shows for each contact whether they're confirmed, unconfirmed or unsubscribed. The "Waiting" card counts who hasn't confirmed yet.
Select several
You can also select several contacts. The button then shows how many unconfirmed people will get the message.
Frequently asked questions about the confirmation message.
When do I see the "Send confirmation message" button?
As soon as you select at least one unconfirmed contact in Contacts. It doesn't appear for confirmed or unsubscribed contacts.
What does the window say before sending?
SmartChat shows how many contacts will get the confirmation message and points out that they'll receive the message again. Click "Send" to confirm.
What happens after I click Send?
SmartChat tells you that the confirmation message is queued for the person. It's then sent from your connected WhatsApp number.
What happens if I select contacts who have already confirmed?
They don't get anything. The window tells you how many contacts in your selection have already confirmed or unsubscribed.
How often does a contact get the confirmation message?
Never more than once in 24 hours. SmartChat only picks contacts who haven't confirmed and haven't unsubscribed.
Why does it say the message isn't approved yet?
The confirmation message has to be approved by WhatsApp. If it isn't yet, SmartChat shows a note, and the message goes out as soon as it's approved.
What does the contact see?
A WhatsApp message from your number asking them to tap "Confirm". Only after that do they get marketing messages.
How can I tell the message was sent?
The contact's history shows "Confirmation message sent by SmartChat". If the contact taps "Confirm", it shows "Tapped Confirm in WhatsApp".
What if the message couldn't be sent?
The contact's history then shows "Confirmation message could not be sent". Check that your WhatsApp number is connected and send it again.
Can I send the message when I add a contact?
Yes. When you add a contact, "Send confirmation message" is one of the two options. The other is "I already have consent", in which case SmartChat doesn't send a message.
Does this work when importing a list, too?
Yes. In the Consent step, you choose "Later", "Send confirmation message" or "Provide proof". Learn more under Import contacts.
Where can I see later how a contact gave consent?
For confirmed and unsubscribed contacts, there's the proof of consent as a PDF.
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