How to connect your WhatsApp number to SmartChat.
You connect your WhatsApp number in SmartChat with one click on “Connect WhatsApp” and confirm it at Meta with a code.
What you need for this.
To connect, you need three things. Have them ready before you start.
- Mobile numberA mobile number of your own that isn’t linked to any WhatsApp app yet, neither WhatsApp Business nor personal WhatsApp. A prepaid number works too.
- FacebookA Facebook account you use to manage your business at Meta.
- PhoneThe phone with this number. Meta sends you a code to confirm the number.
How to connect your number.
You enter your number, the code and your business name at Meta, not in SmartChat.
Open settings
In SmartChat, open Settings and then the WhatsApp card in the Company area.
In SmartChatConnect WhatsApp
Click “Connect WhatsApp”. Meta’s window opens.
In SmartChatLog in to Meta
Log in with your Facebook account and choose your business.
At MetaConfirm your number
Enter your number and confirm it with the code Meta sends you.
At MetaNumber is connected
Back in SmartChat, your number shows “Connected”.
In SmartChat
After that, you set up your profile
After connecting, you set your about text, category and website. Your logo is automatically set as your WhatsApp profile picture.
Your WhatsApp profile
Set your about text, category and website. Your contacts see this WhatsApp profile when you message them.
Payment method at Meta
Add a payment method in Meta Business Manager. Meta bills you directly for the WhatsApp fees, and only then are your newsletters sent.
Frequently asked questions about connecting your WhatsApp number.
Which number can I connect to SmartChat?
A mobile number of your own that isn’t linked to any WhatsApp app yet, neither WhatsApp Business nor personal WhatsApp. A prepaid number works too.
Do I enter my number in SmartChat or at Meta?
At Meta. You enter your number, the code and your business name in Meta’s window. SmartChat opens this window for you when you click “Connect WhatsApp”.
What do I need at Meta?
A Facebook account you use to manage your business at Meta. You use it to log in to Meta’s window and choose your business.
Where can I see whether my number is connected?
In Settings, in the Company area, WhatsApp card. When everything is done, your number is shown there with the status “Connected”.
How many WhatsApp numbers can I connect with one account?
One number per SmartChat account. For another business, you create a second account with its own number, its own contacts and its own plan. Learn more under Multiple accounts.
What happens if I disconnect the number?
Your contacts and templates stay in SmartChat. While the number is disconnected, newsletters, follow-ups and AI replies are paused.
What do I do if I get an error message?
Start connecting again and go through all the steps in Meta’s window to the end. If it still doesn’t work, our support can help you.
Why aren’t my newsletters being sent after connecting?
Usually the payment method at Meta is missing. Add it in Meta Business Manager. If it’s missing, SmartChat sends you an email notification and tells you what to do.
Who pays the WhatsApp fees?
Meta bills you directly for WhatsApp message fees, through the payment method in your Meta account. This is separate from your SmartChat plan. What Meta charges is listed in the Trust Center under Meta fees.
Does connecting the number cost anything at SmartChat?
No. Connecting your WhatsApp number is included in every plan, even the free Free plan.
What do my contacts see after connecting?
At the top of the chat, they see your name and profile picture. Your logo is automatically set as your WhatsApp profile picture. You set the about text, category and website directly in SmartChat. Learn more under WhatsApp profile.
Connect your WhatsApp number.
Enter your website. SmartChat AI builds your system in 60 seconds, then you connect your number.