My message does not arrive.
This is usually the reason.
Go through the reasons from top to bottom. It's usually one of the first four.
Check these reasons.
Each reason comes with a click to check it.
- 1
Is your number connected?
Open the settings, under Business, WhatsApp card. Your number must show "Connected". Without a connected number, SmartChat sends nothing. Your contacts and texts are kept. See the guide "Connect your WhatsApp number". [Image: WhatsApp card with status Connected]
- 2
Has the contact agreed?
Open the Contacts section and find the contact. They must be confirmed. Without confirmation, they won't get any newsletters. Automations and replies in the inbox (24-hour window) still work. SmartChat then shows: "This contact hasn't agreed yet". Send them the confirmation message first. [Image: Contact with status Unconfirmed]
- 3
Has the contact unsubscribed?
If SmartChat shows "This contact has unsubscribed", you can't send them anything anymore. The unsubscribe stays in place, even after deleting and importing. This also applies if they stopped your marketing messages in WhatsApp.
- 4
Is the 24-hour window closed?
Free replies in the inbox only work up to 24 hours after the contact's last message. After that, it says "No reply possible". See the guide "24-hour window expired". [Image: Inbox with the note No reply possible]
- 5
Is the template approved?
Newsletters and messages outside the 24-hour window need a template that WhatsApp has approved. If it's still under review or was rejected, the send only reaches contacts who have written in the last 24 hours. The others are skipped. Open the newsletter and read the note at the top. [Image: Newsletter with the note WhatsApp is reviewing this newsletter]
- 6
Is the payment method missing at Meta?
Meta rejects messages with error code 131042 if there's no valid payment method on your WhatsApp account. SmartChat then waits and tries again later, as soon as payment works at Meta. You'll get an email about it. See the guide "Meta: payment method missing".
- 7
Have you used up your quota?
If SmartChat says "You've used up your message quota for this month", it resets every month on a paid plan. On Free, you get 100 messages once, after that you switch plans. You can also switch to a bigger plan at any time.
- 8
Have you hit Meta's limit?
Meta sets a limit for your number. Once it's reached, you can't start new conversations until it resets. SmartChat then moves the messages to later. Meta raises the limit on its own when you send lots of messages without problems.
- 9
Is there a problem with this contact?
If SmartChat shows "The message can't be delivered to this recipient", the number may not have WhatsApp or may have blocked you. Check the number. Trying again usually won't change anything.
Did it work?
Send the message again. If it still doesn't arrive, write to our support. Tell us the contact's name and the message SmartChat shows.
Did this help you?
If anything is still unclear, write to us. The Support will help you.
Frequently asked questions.
Why does SmartChat show "The message couldn't be sent"?
WhatsApp didn't accept the message, or the connection to WhatsApp is having trouble right now. Try again. If it still doesn't work, check the WhatsApp connection in the settings and write to support.
Meta is throttling my number. What does that mean?
When Meta suspects spam, it sends more slowly and to fewer recipients per day. Write less often and only to people who have agreed. Meta will then lift the limit on its own.
What does "Too many messages between these two numbers" mean?
Too many messages were sent between your number and this number in a short time. Wait a moment, then it will continue.
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