SmartChat vs. CM.com
SmartChat vs. CM.com.
SmartChat and CM.com describe their prices under different models. SmartChat lists four fixed plans from €0 to €999 per month, no add-ons and no minimum term. CM.com lists channel plans from Go to Pro on the basis of annual billing, and pay-as-you-go alongside. As of: 02.11.2026.
The comparison table at a glance.
The table shows points that SmartChat and CM.com describe on their public pages. The information about CM.com comes from CM.com's pages, retrieved on 02.11.2026. Individual statements by CM.com are in quotation marks as word-for-word quotes.
| SmartChat | CM.com | |
|---|---|---|
| Monthly price from | Free €0, then Starter €299, Basic €499, Pro €999 per month | Channel plans per month: Go € 49, Basic € 149, Advanced € 499, Pro: Custom. Pricing page: “Pricing is based on annual billing.” |
| Discount for a longer term | 3 months in advance: 24% off, 12 months in advance: 37% off | Pricing page: “Monthly invoicing includes an additional 5% fee.” |
| Pay-as-you-go | No markup per message | Pricing page: “€ 0,30 per user”; plus €0.12 per conversation and €0.009 per message |
| Meta fees and add-ons | You pay Meta fees directly to Meta, SmartChat adds no markup; no add-ons, no setup fee | Pricing page: “Sending WhatsApp messages may incur extra costs” |
| term and cancellation | No minimum term, no lock-in; cancel at any time, without notice, up to 1 hour before the payment is taken; the time you've paid for keeps running | x |
| Limits | Contacts unlimited in every plan; messages 100 once, 3,000, 6,000 per month, Pro unlimited; team seats 1, 3, 6, 12; 1 WhatsApp number per account | Profiles and throughput per plan: Go 1 profile; Basic 5, 50/s; Advanced 15, 100/s; Pro: “Throughput tailored to your needs up to 1000 messages / second” |
| Integrations | API, MCP, webhook, Zapier, Make and n8n in every plan | REST API: “Our API is easy to integrate” |
| Automatic double opt-in | Confirmation when signing up via landing page or popup, automatic in every plan | x |
| Source | SmartChat pricing and feature pages | CM.com pricing, CM.com WhatsApp Business Platform |
x = not described on the provider's public pages, as of 02.11.2026
Who fits what.
Both providers work with WhatsApp, but with a different focus. The points below are documented characteristics, not a verdict.
SmartChat features
- Built for WhatsApp marketing. SmartChat only sends via WhatsApp. Once you enter your website, SmartChat AI builds your landing page, confirmation message and follow-ups in 60 seconds.
- Fixed plans without extras. Newsletter, follow-ups, API and MCP are included in every plan. There are no add-ons and no setup fee.
- Consent built in. The double opt-in runs automatically. You can download the proof of consent for each contact, with date, time and sign-up method, as a PDF.
- Win contacts without tech skills. Landing page, website popup, click-to-WhatsApp button and QR code are included in every plan, including Free.
- No lock-in. There is no minimum term. You cancel any time.
CM.com's characteristics
- Several plan levels with profiles and throughput. The pricing page lists Go, Basic, Advanced and Pro, with 1, 5 and 15 profiles and a throughput of 50/s and 100/s. For Pro it says: “Throughput tailored to your needs up to 1000 messages / second”.
- Two pricing models. Alongside the channel plans, the pricing page lists pay-as-you-go with “€ 0,30 per user”.
- Interface for your own development. CM.com describes a REST API for the WhatsApp Business Platform: “Our API is easy to integrate”.
Prices and sample calculation.
The providers' pricing models aren't structured the same way. That's why the tables only show what each provider states itself. An example calculation with both providers would mix different services, so it isn't included here. All amounts are in euros per month.
Plans at CM.com
On its Conversational Channels page, CM.com lists four plans. The page says: “Pricing is based on annual billing.” And: “Monthly invoicing includes an additional 5% fee.”
| Go | Basic | Advanced | Pro | |
|---|---|---|---|---|
| Price per month | € 49 | € 149 | € 499 | Custom |
| Profiles and throughput | 1 profile | 5 profiles, 50/s | 15 profiles, 100/s | Up to 1000/s |
| Source | CM.com pricing | CM.com pricing | CM.com pricing | CM.com pricing |
CM.com lists pay-as-you-go with “€ 0,30 per user”, €0.12 per conversation and €0.009 per message.
SmartChat plans
SmartChat has four plans with a fixed price. Paying 3 months in advance gets you a 24 % discount, 12 months in advance 37 %.
| Free | Starter | Basic | Pro | |
|---|---|---|---|---|
| Euros per month | 0 € | 299 € | 499 € | 999 € |
| Euros per month with 3 months in advance (24% off) | 0 € | 227 € | 379 € | 759 € |
| Euros per month with 12 months in advance (37% off) | 0 € | 188 € | 314 € | 629 € |
| Contacts | Unlimited | Unlimited | Unlimited | Unlimited |
| Messages | 100 one-time | 3,000 per month | 6,000 per month | Unlimited |
| team seats | 1 | 3 | 6 | 12 |
| Automations | 1 | 1 | 3 | Unlimited |
| Credits for SmartChat AI | 500 one-time | 3,000 per month | 6,000 per month | 12,000 per month |
| Source | SmartChat pricing | SmartChat pricing | SmartChat pricing | SmartChat pricing |
Fees for messages
CM.com writes on its pricing page: “Sending WhatsApp messages may incur extra costs”. The information we checked doesn't say what those amounts are. With SmartChat you pay Meta's fees directly to Meta, through the payment method in your Meta account. SmartChat charges no markup per message.
Fits less well, when.
At SmartChat
- You want to send messages across multiple channels. SmartChat only sends via WhatsApp.
- You want to build a chatbot yourself. SmartChat has no chatbot builder. SmartChat AI replies to messages, and in the Basic and Pro plans, SmartChat builds your automation.
- You need multiple WhatsApp numbers in one account. One account has 1 WhatsApp number. For multiple numbers, you create multiple accounts.
- you need many automations of your own in the lowest-priced plan. Custom automations are available from Basic.
At CM.com
- you're looking for prices without annual billing. The pricing page says: “Monthly invoicing includes an additional 5% fee.”
- you want message costs fully included in the plan. The pricing page says: “Sending WhatsApp messages may incur extra costs”.
FAQ about SmartChat and CM.com.
How do SmartChat and CM.com differ in their pricing model?
SmartChat lists four fixed plans from €0 to €999 per month, with no add-ons and no setup fee. CM.com lists channel plans from Go to Pro, and pay-as-you-go alongside. The table above shows both models side by side, as of 02.11.2026.
What plans and prices does CM.com list?
For Conversational Channels, CM.com lists the plans Go € 49, Basic € 149, Advanced € 499 and Pro as Custom per month. The pricing page says: “Pricing is based on annual billing.” As of: 02.11.2026, source: CM.com pricing.
What plans and prices does SmartChat list compared to CM.com?
Free costs €0, Starter €299, Basic €499 and Pro €999 per month. With 3 months in advance you get 24% off, with 12 months in advance 37%. Source: SmartChat pricing.
Does CM.com charge extra for monthly payment?
Yes, according to the pricing page: “Monthly invoicing includes an additional 5% fee.” With SmartChat you pay monthly or 3 or 12 months in advance, as you prefer. In advance you get 24% or 37% off.
Do you pay Meta's fees on top at SmartChat?
You pay Meta's fees directly to Meta, through the payment method in your Meta account. SmartChat adds nothing and charges no markup per message. CM.com writes on its pricing page: “Sending WhatsApp messages may incur extra costs”.
How long is the term at SmartChat?
SmartChat has no minimum term and no lock-in. You cancel at any time without notice, up to 1 hour before the payment is taken. The time you've paid for keeps running, and there is no refund. Nothing about CM.com's term and cancellation is described on its public pages.
What limits does CM.com list?
CM.com lists profiles and throughput: Go 1 profile, Basic 5 profiles with 50/s, Advanced 15 profiles with 100/s. For Pro it says: “Throughput tailored to your needs up to 1000 messages / second”.
What limits does SmartChat have?
Contacts are unlimited in every plan. Messages: 100 once in Free, 3,000 per month in Starter, 6,000 in Basic, unlimited in Pro. Team seats: 1, 3, 6 and 12. One account has 1 WhatsApp number.
What connections do both providers offer?
How does the double opt-in work at SmartChat?
When a contact signs up via a landing page or website popup, SmartChat automatically sends a confirmation. The proof of consent with date, time and method can be downloaded as a PDF for each contact. An automatic double opt-in isn't described on CM.com's public pages.
When is SmartChat a weaker fit?
SmartChat only sends via WhatsApp, has no chatbot builder and no white-label option. One account has 1 WhatsApp number. Your own automations are available from Basic.
Where does the information about CM.com come from?
The information about CM.com comes from CM.com's public pages, retrieved on 02.11.2026. All sources are listed at the bottom of the page. Prices and features can change. SmartChat is the provider of this page. You can report an incorrect statement via Contact .
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Sources and date. All information about CM.com comes from the provider's public pages, retrieved on 02.11.2026. Prices and features can change. SmartChat is the provider of this page. This comparison comes from SmartChat and is not legal advice.
CM.com: CM.com pricing (Conversational Channels) · CM.com WhatsApp Business Platform
SmartChat: SmartChat pricing · Landing page · Website popup · Click-to-WhatsApp button · QR code · Double opt-in · proof of consent · API · MCP
CM.com is a trademark of its respective owners. Found an incorrect statement? Please report it via Contact.
Last updated: By SmartChat Team