Privacy under GDPR with SmartChat.
SmartChat collects every contact's consent via WhatsApp, saves the proof and immediately unsubscribes anyone who writes STOP.
You are responsible, SmartChat works on your behalf.
You're the controller under the GDPR for your business's contacts. SmartChat processes their data on your behalf, as set out in the data processing agreement.
What SmartChat takes care of for you.
These protection features run automatically in SmartChat, for every contact and on every landing page.
Double opt-in
Every new lead confirms their sign-up with a click in WhatsApp before they get newsletters and follow-ups. More about double opt-in
proof of consent
For every contact, SmartChat saves the source, time and wording of the consent. You download the proof as a PDF. More about proof of consent
- STOP18:40You are unsubscribed and won't receive any more messages from us. Write START if you'd like to be part of it again.18:40
Unsubscribe with STOP
Anyone who has confirmed your newsletter can unsubscribe anytime with STOP. From then on, SmartChat sends them nothing more. More about unsubscribing with STOP
Legal notice and privacy policy
At the bottom of your landing page are the links to your legal notice and your privacy policy on your own website. More about the required information
cookie banner
Tracking pixels from Meta, Google or TikTok only load on your landing page once a visitor gives consent. More about cookies and tracking
- From what time can I check in on the day of arrival?20:14Hi, I'm SmartChat AI, the AI assistant of Landhotel Sonnhof. If you'd rather talk to a person, just let me know.You can check in from 3 p.m. on the day of arrival.20:14
AI labeling
The first reply from SmartChat AI in every conversation starts with a note that an AI is answering here. More about AI labeling
When a contact wants access or deletion.
If a contact asks what you've stored about them, open them in your contacts. There you'll find everything you need to answer their request.
Everything at a glance
Status, source and sign-up history are shown with date and time on the contact.
Proof as PDF
With one click on Download proof, you get all records of the consent as a PDF.
Delete with one click
SmartChat deletes the name, phone number, all messages, notes and the history. An unsubscribe with STOP still stays in place.
Your data stays in your account.
Each SmartChat account only sees its own contacts, conversations and proofs. That also applies if you manage several accounts with one login.
Unsubscribe per business
If a contact writes STOP, the unsubscribe applies to the business they wrote to.
Only your account
You can only export, unsubscribe and delete contacts of the account you're currently working in.
Frequently asked questions about GDPR and privacy.
How does SmartChat help me with the GDPR?
SmartChat collects every contact's consent through double opt-in, saves the proof and immediately unsubscribes anyone who writes STOP. Whether your overall approach is right is something to clarify with your lawyer.
Who is the controller under the GDPR in WhatsApp marketing with SmartChat?
You. You're the controller for your business's contacts, and SmartChat processes their data on your behalf.
Is there a contract under Art. 28 GDPR with SmartChat?
Yes. The data processing agreement supplements the Terms of SmartChat. You'll find it under Data processing.
What happens if a contact contacts SmartChat directly?
If a contact asks for access, correction or deletion and turns to SmartChat with it, we forward their request to you. You can answer it directly in your contacts.
How do I answer a data access request?
Open the contact in your contacts. There you see status, source and history, and with Download proof you get all records of their consent as a PDF.
How do I delete a contact?
Open the contact and click Delete. SmartChat deletes the name, phone number, all messages, notes and the entire history. This can't be undone.
Does an unsubscribe stay in place if I delete the contact?
Yes. If a contact has unsubscribed, SmartChat remembers their number. Even a new import or a new sign-up won't subscribe them again. Learn more under Unsubscribe with STOP.
What details does the proof for a contact contain?
Who the person is, which business the proof was created for and every consent with source, time and exact wording. Plus every withdrawal or the sentence “No withdrawal has been made.” Learn more under proof of consent.
Can I download all contacts at once?
Yes. With Export contacts you download all or selected contacts as a CSV file, with status and tags.
Where are the legal notice and privacy policy on my landing page?
At the very bottom of your landing page. SmartChat links your legal notice and privacy policy from your website there. You change the links in the landing page settings in the Privacy tab.
Does privacy in SmartChat cost extra?
No. Double opt-in, proof of consent and unsubscribing with STOP are included in every plan, including Free for €0. The paid plans cost €299, €499 or €999 per month, all prices plus VAT.
Who do I contact with privacy questions?
Write to us at team@smartchat.marketing.
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