Skip to content

Double opt-in for every contact.

SmartChat sends every new lead a confirmation message via WhatsApp. Only after they click Confirm can you send them the newsletter and follow-ups.

Start for free

How double opt-in works.

From sign-up to confirmation, everything runs automatically.

  1. Sign-up

    Your lead enters their first name and WhatsApp number on your landing page or in the website pop-up.

    Unconfirmed

  2. confirmation message

    SmartChat automatically sends them a confirmation message via WhatsApp, with the Confirm button.

    Automatic

  3. Confirmed

    By clicking Confirm, they become a subscriber to your WhatsApp newsletter, and SmartChat saves the proof.

    Confirmed

Newsletters and follow-ups only after confirmation.

SmartChat only sends newsletters and follow-ups to contacts who have confirmed in WhatsApp.

Status Unconfirmed

  • The confirmation message has been sent
  • Newsletters aren't sent to the contact
  • Follow-ups don't start yet

Status Confirmed

  • The thank-you message is sent right away
  • The contact gets your newsletters
  • Your follow-ups start automatically
  • The proof of consent is saved

One process for every sign-up.

Landing page and website pop-up use the same sign-up process. When importing or adding contacts by hand, you choose whether SmartChat sends the confirmation message or whether you already have consent with proof. Anyone who has written STOP won't get a confirmation message anymore.

  • Real signup popup on the landing page of Hausarztpraxis am Stadtpark, mobile view: headline Never miss offers and news again, first name Gabriele and phone number entered, button Sign up

    Landing page

    Your lead signs up on your landing page and then gets the confirmation message.

  • Real website popup of Hausarztpraxis am Stadtpark with a photo at the top, mobile view: heading Never miss offers and news again, fields for first name and phone number, Sign up now button

    Website popup

    On your website, the website popupopens. Sign-up works just like on the landing page.

  • Import contacts in SmartChat of Hausarztpraxis am Stadtpark, Consent step: Later, Send confirmation message or Provide proof

    import

    When you import you choose whether SmartChat sends every contact the confirmation message or whether you provide proof of consent.

  • Add contact window in SmartChat of Hausarztpraxis am Stadtpark with the choice Send confirmation message or I already have consent

    By hand

    When you add a contact yourself, you choose whether SmartChat sends the confirmation message. If you already have their consent, you upload the proof.

Frequently asked questions about Double opt-in on WhatsApp.

What is double opt-in on WhatsApp?

With double opt-in, every new lead confirms their sign-up a second time, in SmartChat with a click on Confirm in WhatsApp. Only then can you send them newsletters and follow-ups. The whole process runs fully automatically.

Why does SmartChat only come with double opt-in?

Without confirmation, you can't prove who really wants to get your messages, and one mistyped digit is enough for your newsletter to end up with a stranger. With double opt-in, every contact confirms for themselves, and you have the proof for it. Learn more under Privacy under GDPR.

What does a prospect see right after signing up?

The landing page says: “Almost done! Please quickly confirm your sign-up.” At the same time, the confirmation message is sent to them via WhatsApp.

What's in the confirmation message?

A request to complete the sign-up with the Confirm button, the name of your business and, by default, a note that you can unsubscribe anytime with STOP. If SmartChat knows the privacy policy on your website, the link to it is included as well.

Can I write the confirmation message myself?

Yes, in the AI Chat. The Confirm button always stays. The STOP note is included by default, but you can remove it.

When is the thank-you message sent?

Right after the click on Confirm. The confirmation message and thank-you message come with every SmartChat account. After that come the follow-upsyou set up.

What happens if someone signs up twice?

SmartChat doesn't create a second contact.

Do messages from automations need a double opt-in?

No. Messages from automations, for example an appointment confirmation from Basic up, aren't newsletters. They're sent to every contact who hasn't unsubscribed with STOP.

What happens to contacts who haven't confirmed?

They stay Unconfirmed and get no newsletters and no follow-ups. Automations and your replies in the inbox (24-hour window) continue.

Is double opt-in included in every plan?

Yes, including Free for €0. The paid plans cost €299, €499 or €999 per month, all prices plus VAT. Double opt-in is a fixed automation: Free and Starter only have this 1 automation. Basic has 3 automations, 1 of which is double opt-in. Pro has unlimited.

Does Meta charge anything for the confirmation message?

Meta bills you directly for WhatsApp message fees, through the payment method in your Meta account. You'll find Meta's current prices under Meta fees.

Your double opt-in is ready in 60 seconds

Enter your website. SmartChat AI analyzes your business, and in 60 seconds your landing page, confirmation message and thank-you message are ready.

Try it free now