Proof for every consent.
SmartChat saves for every contact when and how they agreed to your WhatsApp newsletter, and you download the proof as a PDF.
This is what SmartChat records for every consent.
Under Art. 7 GDPR, you must be able to prove that a contact gave consent. SmartChat saves these four details for that.
- SourceWhere the consent comes from, for example landing page, website popup, import or added by hand.
- TimeDate and time of the sign-up and of the confirmation in WhatsApp.
- WordingThe consent text the contact agreed to, exactly as it appeared below the form.
- RevocationIf you unsubscribe a contact, the PDF shows the withdrawal with its time. Otherwise it says: No withdrawal on record.
Every change is added as a new entry.
SmartChat only adds entries. Once something is in the proof, it stays unchanged.
Sign-up
When a prospect signs up, SmartChat saves the consent text below the form.
Consent requestedConfirmation
When the prospect clicks Confirm in WhatsApp, the confirmation is added as a second entry.
Consent confirmedimport
For imported contacts, it shows what you entered about consent.
Entered during importUnsubscribe
If you unsubscribe a contact yourself, the withdrawal is added with its time.
Revocation
The proof as a PDF, in one click.
You open the contact and click Download proof. SmartChat creates the PDF right then, from everything saved up to that point. To see how this looks in the app, check proof of consent.
Person and business
Name, WhatsApp number, origin and status of the contact, plus your business, for which SmartChat creates the proof.
Every consent
All entries with source, time and wording, oldest first.
German or English
If your account is set to German, the PDF is in German, otherwise in English.
Frequently asked questions about Consent and proof.
What is proof of consent?
A PDF for a single contact. It shows who the person is, how they agreed to your WhatsApp newsletter and whether they withdrew their consent, each with source, time and wording.
Why do I need proof for every consent?
Under Art. 7(1) GDPR, you must be able to prove that a contact gave consent. If someone asks why they get your newsletter, you have the answer in one click.
What wording appears in the proof?
The consent text that was shown below your landing page or website popup when they signed up. SmartChat saves it on submission. If you change the text later, earlier contacts keep the text they agreed to.
Can I change entries in the proof?
No. SmartChat only adds entries. A new confirmation or a withdrawal is added as another entry, and earlier ones stay unchanged.
Where do I download the proof?
Open the contact in your contacts and click Download proof in the Consent section. The button is available for all contacts with the status Confirmed or Unsubscribed.
Who on my team can download the proof?
The admins of your account, and only ever for contacts in their own account. Learn more about roles under Team.
What does the proof show when a contact sends STOP?
After a STOP, the status shows Unsubscribed. If you unsubscribe a contact yourself, the PDF also lists the unsubscribe as a withdrawal with its time. Learn more under Unsubscribe with STOP.
What does the proof show for imported contacts?
What you entered about consent during import: type, source, date and your description. Learn more under Consent when importing.
Does the proof replace a legal review?
No. The PDF shows what SmartChat has stored about a contact, and says so in the footer of every page. Whether a consent is enough in your case is something you clarify with your lawyer.
Does consent proof cost anything?
No. Proof is included in every plan, even Free for €0, and downloading it costs no credits. The paid plans cost €299, €499 or €999 per month, all prices plus VAT.
Every confirmation with proof.
Enter your website. SmartChat AI builds your system in 60 seconds, and from the first sign-up, SmartChat saves the proof.