When this happens, SmartChat does that
A new sign-up, a keyword in a message, an appointment in your calendar - SmartChat reacts automatically. Set it up once and it runs around the clock.
Your benefits
Triggers from your everyday business
A new sign-up, a keyword like APPOINTMENT in an incoming message, or an entry in your Google Calendar - you decide what SmartChat should react to.
Google Calendar connected directly
Your Google Calendar connects directly via its calendar address - no third-party tools in between. When an appointment is coming up, SmartChat can respond automatically - by sending a reminder, for example.
External systems connected
Form, shop, or booking tool: external systems report their events to SmartChat via a connection link - and trigger your automation, no manual work required.
What it looks like in practice
Appointment reminder from Google Calendar
If there's an appointment in your Google Calendar tomorrow, your customer automatically gets a reminder on WhatsApp - fewer no-shows, fewer gaps in your schedule.
A keyword triggers a reply
When a contact sends a specific keyword, say MENU, SmartChat automatically replies with the right message - instantly, even when you're in the middle of your busiest rush.
An event from your booking tool
When someone books through your booking tool or fills out a form, the system reports the event to SmartChat via the connection link - the contact automatically gets a message and the right tag.
How to create it
- 1
Pick a trigger: a new sign-up, a keyword in a message, an appointment in your Google Calendar, or an event from an external system.
- 2
Set the action: a WhatsApp message, an email, or a tag on the contact - SmartChat creates the required WhatsApp template automatically.
- 3
Activate and let it run: from now on SmartChat reacts automatically to every trigger - around the clock, without you lifting a finger.
Das passt dazu
FAQs
Which triggers can I use?
Four kinds: a new sign-up, a keyword in an incoming message, an appointment in your Google Calendar, or an event from an external system like a form, shop, or booking tool.
How do I connect my Google Calendar?
Directly via your calendar's address - no third-party tools in between. Once it's set up, any appointment can trigger an automation, for example a reminder on WhatsApp.
What's the deal with the WhatsApp templates?
SmartChat takes care of that: every message in an automation automatically gets a WhatsApp template. You write your message, the system handles the rest in the background.
Which plan includes automations?
Automations are included on the Basic plan and up. And as with every SmartChat plan, your contacts are unlimited - so your automations simply grow along with your list.
Can I really connect my form or my shop?
Yes. Your form, shop, or booking tool sends its event to SmartChat via a connection link - where it triggers your automation. Your tools work together without you copying anything over.
What does sending the messages cost?
Meta bills the WhatsApp costs directly - SmartChat adds no markup. So you always have a clear view of what every automation costs you.