SmartChat vs. LiveChat
SmartChat vs. LiveChat.
SmartChat and LiveChat differ in the type of software. SmartChat is a WhatsApp marketing solution with four plans from €0 to €999 per month. LiveChat calls itself “Live chat software for your team and AI.” on its home page and, according to its pricing page, lists its prices in US dollars per user per month. As of: 02.11.2026.
The comparison table at a glance.
The table only shows points that appear on the public pages of both providers. The information about LiveChat comes from LiveChat's pages, retrieved on 02.11.2026. English sentences appear as quotes in quotation marks. LiveChat's prices are in US dollars.
| SmartChat | LiveChat | |
|---|---|---|
| AI features | AI reply in every plan, including Free, in the contact's language; 500 credits one-time (Free), then 3,000, 6,000 and 12,000 per month | “AI resolutions 10 / 200” per month (Essential / Growth) |
| Automations | 1, 1, 3, unlimited (Free, Starter, Basic, Pro) | “Workflow rules 3 / 10; Workflow executions per month 300 / 1,000” (Essential / Growth) |
| Privacy and server location | Server in Germany | Privacy policy: “the entity responsible for the processing of Personal Data is Text, Inc.” No server location is given on the pages we checked |
| Monthly price from | €0 (Free), then €299, €499 and €999 per month; 24% off with 3 months, 37% with 12 months in advance | Essential $19 (yearly payment) or $25 (monthly), Growth $79 or $99, per user per month; Enterprise individual; “Taxes not included.” |
| Free trial | Free: no time limit, no credit card, 100 messages one time | 14-day trial without a card |
| Extra packages and setup | No add-ons, no setup fee | “Add extra packages of 50 AI resolutions from your billing settings whenever you need them.” 50 AI resolutions cost $49.50, 100,000 API calls $29.50 |
| term and cancellation | No minimum term, no commitment. Cancel at any time, without notice, up to 1 hour before the charge; the time you paid for keeps running. No refund | “Monthly billing lets you pay each month and cancel anytime.” |
| Limits | Contacts unlimited in every plan; messages 100 one-time (Free), 3,000 and 6,000 per month, unlimited in Pro; team seats 1, 3, 6, 12; 1 WhatsApp number per account | “Conversation and file history: 60 days / Unlimited” (Essential / Growth). Both providers list different limits |
| Automatic double opt-in | Yes, in every plan: confirmation when signing up through a landing page or popup | x |
| Source | SmartChat pricing and feature pages | LiveChat pricing, privacy policy |
x = not described on the provider's public pages, as of 02.11.2026.
Who fits what.
The answer depends on what you want to send and reply to. The following points state documented properties, not a judgment.
SmartChat features
- One solution for WhatsApp marketing. SmartChat only sends via WhatsApp. Once you enter your website, SmartChat AI builds your landing page, confirmation message and follow-ups in 60 seconds.
- Four ways to win contacts. Landing page, website popup, click-to-WhatsApp button and QR code are included in every plan, including Free.
- Consent is part of it. The double opt-in runs automatically. For every contact, there is a proof of consent with date, time and method as a PDF.
- Sending costs no credits. Newsletter, follow-ups and automations use no credits. You only need credits for SmartChat AI, for example 20 per AI reply. They never expire.
- Integrations in every plan. API, MCP, webhook, Zapier, Make and n8n are included. On top of that come 24/7 Premium Support and a free onboarding call.
Properties of LiveChat
- Software for talking with visitors. LiveChat describes itself as “Live chat software for your team and AI.”
- Billing per user. The pricing page lists prices per user per month. So the total price depends on the number of users.
- WhatsApp as an integration. The pricing page lists WhatsApp as an integration in the Marketplace. The help page on WhatsApp Business mentions templates: “WhatsApp message templates are notifications that your business can distribute automatically.”
- Campaigns by plan. The pricing page lists “Proactive campaigns 3 / 30” (Essential / Growth).
Prices at a glance.
The plans are built differently: SmartChat lists one price per plan in euros, LiveChat one price per user in US dollars. That is why we do not convert the amounts and do not set one price against the other. All SmartChat amounts are euros per month.
Plans at LiveChat
On its pricing page, LiveChat lists the plans Essential and Growth, plus Enterprise with an individual price. It also says: “Taxes not included.” The trial lasts 14 days and, according to the page, needs no card.
| Essential | Growth | Enterprise | |
|---|---|---|---|
| Price per user per month with yearly payment | 19 $ | 79 $ | Custom |
| Price per user per month with monthly payment | 25 $ | 99 $ | Custom |
| Source | LiveChat prices | LiveChat prices | LiveChat prices |
SmartChat plans
SmartChat lists four plans with a fixed price. With 3 months in advance, you get 24% off; with 12 months in advance, 37%. Team seats are included in the plan: 1, 3, 6 and 12.
| Free | Starter | Basic | Pro | |
|---|---|---|---|---|
| Price per month | 0 € | 299 € | 499 € | 999 € |
| Price per month when paying 3 months in advance (24% off) | 0 € | 227 € | 379 € | 759 € |
| Price per month when paying 12 months in advance (37% off) | 0 € | 188 € | 314 € | 629 € |
| Contacts | Unlimited | Unlimited | Unlimited | Unlimited |
| Messages | 100 one-time | 3,000 per month | 6,000 per month | Unlimited |
| team seats | 1 | 3 | 6 | 12 |
| Automations | 1 | 1 | 3 | Unlimited |
| Credits for SmartChat AI | 500 one-time | 3,000 per month | 6,000 per month | 12,000 per month |
| Source | SmartChat pricing | SmartChat pricing | SmartChat pricing | SmartChat pricing |
Fits less well, when.
At SmartChat
- You want to send messages across multiple channels. SmartChat only sends via WhatsApp.
- You want to build a chatbot yourself. SmartChat has no chatbot builder. SmartChat AI replies to messages, and in the Basic and Pro plans, SmartChat builds your automation.
- You need multiple WhatsApp numbers in one account. One account has 1 WhatsApp number. For multiple numbers, you create multiple accounts.
At LiveChat
- You are looking for a double opt-in in the software. We found no description of this on the LiveChat pages we checked.
- You want a fixed plan price without a bill per user. LiveChat lists prices per user per month.
- You want to know the server location before you start. The pages we checked list no server location. The privacy policy names Text, Inc. as the responsible entity.
- You want to get by without extra packages. LiveChat lists extra packages for AI resolutions ($49.50 for 50) and API calls ($29.50 for 100,000).
FAQ about SmartChat and LiveChat.
What is the difference between SmartChat and LiveChat?
According to their public pages, SmartChat and LiveChat differ in the type of software. SmartChat is a WhatsApp marketing solution with landing page, newsletter, follow-ups and automatic double opt-in. LiveChat describes itself as “Live chat software for your team and AI.” The table above shows all points side by side.
What is LiveChat meant for?
LiveChat describes itself on its home page as “Live chat software for your team and AI.” WhatsApp is listed on the pricing page as an integration in the Marketplace. As of: 02.11.2026, source: LiveChat home page and pricing page.
How much do you pay for SmartChat per month?
SmartChat costs €0 in the Free plan, €299 in Starter, €499 in Basic and €999 in Pro per month. With 3 months in advance, you save 24%; with 12 months in advance, 37%. The Free plan has no time limit and needs no credit card.
How does LiveChat calculate its prices?
LiveChat lists prices per user per month in US dollars: Essential $19 with yearly and $25 with monthly payment, Growth $79 and $99. Enterprise has an individual price. The page says: “Taxes not included.” As of: 02.11.2026, source: LiveChat pricing.
How many users are included in the SmartChat price?
SmartChat includes team seats in the plan: 1 in Free, 3 in Starter, 6 in Basic and 12 in Pro. You pay no surcharge per seat. LiveChat lists its prices per user per month, so the total cost there depends on team size.
How do the AI features differ?
SmartChat AI replies in every plan, including Free, in the contact's language. It uses credits, for example 20 per AI reply. On its pricing page, LiveChat lists “AI resolutions 10 / 200” per month for Essential and Growth. The two ways of counting are not built the same way.
How many automations are there?
SmartChat has 1 automation in Free, 1 in Starter (the fixed double opt-in automation), 3 in Basic and unlimited in Pro. In Basic and Pro, SmartChat builds your automation for you on request. LiveChat lists “Workflow rules 3 / 10” for Essential and Growth.
Where is the data processed?
SmartChat's servers are in Germany. In its privacy policy, LiveChat states: “the entity responsible for the processing of Personal Data is Text, Inc.” We did not find a server location on the pages we checked.
Does LiveChat have a double opt-in?
We did not find a double opt-in described on LiveChat's public pages that we checked. SmartChat confirms every sign-up through a landing page or popup automatically with double opt-in, in every plan. This includes proof of consent per contact as a PDF.
Can you cancel monthly with SmartChat and LiveChat?
SmartChat has no minimum term. You can cancel at any time without notice, up to 1 hour before the charge, and the time you paid for keeps running. There is no refund. On monthly payment, LiveChat writes: “Monthly billing lets you pay each month and cancel anytime.”
Are there extra costs?
SmartChat has no add-ons, no setup fee and no surcharge per message. You pay Meta fees directly to Meta. LiveChat lists extra packages: 50 AI resolutions cost $49.50 and 100,000 API calls $29.50. As of: 02.11.2026.
Where does the information about LiveChat come from?
All information about LiveChat comes from the provider's public pages, retrieved on 02.11.2026: pricing page, privacy policy, home page and WhatsApp help. Prices and features may change. SmartChat is the provider of this page. You can report an incorrect statement to us via the contact page.
Try SmartChat for free.
Enter your website. In 60 seconds, your WhatsApp marketing system is ready, no credit card needed.
Sources and date. All information about LiveChat comes from the provider's public pages, retrieved on 02.11.2026. Prices and features may change. SmartChat is the provider of this page. This comparison comes from SmartChat and is not legal advice.
LiveChat: LiveChat home page · LiveChat prices · LiveChat privacy policy · LiveChat WhatsApp help
SmartChat: SmartChat pricing · Landing page · Website popup · Click-to-WhatsApp button · Double opt-in · proof of consent · API · MCP
LiveChat is a trademark of its respective owners. Found an incorrect statement? Please report it via Contact.
Last updated: By SmartChat Team