SmartChat vs. HelloMateo
SmartChat vs. HelloMateo.
According to their public pages, SmartChat and HelloMateo differ mainly in how they state prices and in the term. SmartChat lists four plans from €0 to €999 per month, no add-ons and no minimum term. HelloMateo lists no amount on its pricing page, but points to a consultation call, and states a minimum term of 12 months there. Both providers describe a double opt-in and documented consent. As of: 02.11.2026.
The comparison table at a glance.
The table only shows points that appear on public pages for both providers. The details about HelloMateo come from the HelloMateo pages, retrieved on 02.11.2026. Word-for-word quotes are in quotation marks.
| SmartChat | HelloMateo | |
|---|---|---|
| Server location | Server in Germany | "Your data is stored on AWS servers in Frankfurt am Main (EU-Central-1)." |
| proof of consent | Per contact with date, time and method, available as a PDF, in every plan | Consent is documented, with date and time on the contact and the wording in the chat; also “Export report per recipient” |
| Double opt-in | Automatic: confirmation on sign-up via landing page or popup, in every plan | Keyword sign-up, confirmed “im Doppel-Opt-in” |
| Get contacts | Landing page, website popup, Click-to-WhatsApp button and QR code on every plan | “QR code and link per WhatsApp number” |
| Newsletters and follow-up messages | WhatsApp newsletter and follow-ups in every plan; sending costs no credits | Campaigns immediately, scheduled or recurring, in marketing mode only to contacts with consent; customer journeys for follow-up messages, from Business according to the newsletter page |
| Monthly price | €0 (Free), €299 (Starter), €499 (Basic), €999 (Pro) | Packages Premium, Business, Business Plus and Enterprise with no amount: “Your specific price is given in the consultation call.” |
| Markup on Meta fees | No markup; you pay Meta fees directly to Meta | "hellomateo charges no markup." |
| Minimum term | No minimum term, no commitment | Pricing page: “The minimum term at hellomateo is 12 months; longer terms are possible.” The terms and conditions describe an open-ended contract with no minimum term, an individual agreement takes priority. |
| Active contacts | Unlimited on every plan | Unlimited |
| WhatsApp numbers | 1 per account | Row “Number of included WhatsApp numbers” on the pricing page: 1, 3, 3 and 10 (Premium, Business, Business Plus, Enterprise) |
| Staff accounts | 1, 3, 6, 12 team seats (Free, Starter, Basic, Pro) | 10, 30, 30, 100 (Premium, Business, Business Plus, Enterprise) |
| Integrations | API, MCP, webhook, Zapier, Make, n8n; API, MCP and webhook in every plan | API, webhooks, Zapier app, Make, n8n and over 70 direct integrations; “API, Zapier, Make and n8n can be used from Business.” |
| Source | SmartChat pricing and feature pages | HelloMateo pricing, newsletter, integrations, privacy policy, terms and conditions |
Who fits what.
The answer depends on what you need. The points below list documented features, not a verdict.
SmartChat features
- Built for WhatsApp marketing. SmartChat only sends via WhatsApp. Once you enter your website, SmartChat AI builds your landing page, confirmation message and follow-ups in 60 seconds.
- Four sign-up methods in every plan. Landing page, website popup, click-to-WhatsApp button and QR code are included even in Free.
- Consent built in. The double opt-in runs automatically. For every contact, you can get a record with date, time and route as a PDF.
- Fixed prices, no extras. Newsletters, follow-ups, API and MCP come with every plan. There are no add-ons, no setup fee and no surcharge per message.
- No lock-in. There is no minimum term. You cancel any time.
Features of HelloMateo
- Four packages up to Enterprise. The pricing page lists Premium, Business, Business Plus and Enterprise, with up to 10 included WhatsApp numbers and up to 100 staff accounts in the largest package.
- customer journeys. They send follow-up messages automatically by date or event. The newsletter page lists them from the Business package.
- marketing mode. Campaigns go out in marketing mode only to contacts with consent.
- Many integrations. The integrations page lists over 70 direct integrations plus API, webhooks, Zapier, Make and n8n.
- Personal advice on the price. HelloMateo gives the amount in the consultation call.
Prices and contract term.
The two providers state prices in different ways. That is why the page shows SmartChat's plans and says what HelloMateo publishes about them. All amounts are in euros per month.
SmartChat plans
SmartChat lists four plans with a fixed price. Free has no time limit and needs no credit card. Paying 3 months in advance gives 24% off, 12 months in advance 37%.
| Free | Starter | Basic | Pro | |
|---|---|---|---|---|
| Price per month | 0 € | 299 € | 499 € | 999 € |
| Price per month when paying 3 months in advance (24% off) | 0 € | 227 € | 379 € | 759 € |
| Price per month when paying 12 months in advance (37% off) | 0 € | 188 € | 314 € | 629 € |
| Contacts | Unlimited | Unlimited | Unlimited | Unlimited |
| Messages | 100 one-time | 3,000 per month | 6,000 per month | Unlimited |
| team seats | 1 | 3 | 6 | 12 |
| Automations | 1 | 1 | 3 | Unlimited |
| Credits for SmartChat AI | 500 one-time | 3,000 per month | 6,000 per month | 12,000 per month |
| Source | SmartChat pricing | SmartChat pricing | SmartChat pricing | SmartChat pricing |
Prices at HelloMateo
HelloMateo lists four packages: Premium, Business, Business Plus and Enterprise. The pricing page shows no amount. It says: “Your specific price is given in the consultation call.” A calculation example is therefore not possible.
Meta fees
With SmartChat, you pay the Meta fees directly to Meta, using the payment method in your Meta account. SmartChat adds nothing on top. HelloMateo writes on its pricing page: "hellomateo erhebt keinen Aufschlag."
term and cancellation
SmartChat has no minimum term. You cancel any time, with no notice period, up to 1 hour before the payment is taken, and the time you paid for keeps running. There is no refund. HelloMateo states a minimum term of 12 months on its pricing page. When we checked, its terms describe an open-ended contract with no minimum term, and an individual agreement takes priority. Which term applies to you is in your contract.
Fits less well, when.
At SmartChat
- You want to send messages across multiple channels. SmartChat only sends via WhatsApp.
- You want to build a chatbot yourself. SmartChat has no chatbot builder. SmartChat AI replies to messages, and in the Basic and Pro plans, SmartChat builds your automation.
- You need multiple WhatsApp numbers in one account. One account has 1 WhatsApp number. For multiple numbers, you create multiple accounts.
- You want to resell SmartChat under your own name. There is no white label.
- You need several automations of your own in the cheapest plan. Your own automations start with Basic. The one automation in Starter is the fixed double opt-in automation.
With HelloMateo
- You want to read the price on the page up front. The pricing page names no amount and points to a consultation call.
- You want to start without a minimum term. The pricing page says 12 months. The terms describe a contract with no minimum term. Before you sign, check what is agreed for you.
- You want to use the API, Zapier, Make or n8n in the smallest plan. The integrations page lists these connections from Business upward. The pricing page, on the other hand, lists the API for all plans.
- You need customer journeys for follow-up messages in the smallest plan. The newsletter page lists them from Business upward.
FAQ about SmartChat and HelloMateo.
How do SmartChat and HelloMateo differ according to their websites?
According to their websites, SmartChat and HelloMateo differ in how they state prices and in the term. SmartChat lists prices from €0 to €999 per month, no add-ons and no minimum term. HelloMateo lists no amount, but points to a consultation call, and states a 12-month minimum term on its pricing page. Both describe a double opt-in.
How much does HelloMateo cost?
HelloMateo lists no amount on its pricing page. It says: “Your specific price is given in the consultation call.” The packages are called Premium, Business, Business Plus and Enterprise. That is why this page shows no price comparison in euros.
What prices does SmartChat list?
SmartChat costs 0 € on the Free plan, 299 € on Starter, 499 € on Basic and 999 € on Pro, each per month. If you pay 3 months in advance you get 24 % off, and 37 % off for 12 months in advance. There are no add-ons and no setup fee. All plans are listed on the pricing page.
Where do SmartChat and HelloMateo store the data?
SmartChat's servers are in Germany. HelloMateo writes on its privacy page: “Your data is stored on AWS servers in Frankfurt am Main (EU-Central-1).” Both details appear on the providers' public pages.
How do the two providers document consent?
For every contact, SmartChat creates a proof of consent with date, time and method, which you download as a PDF. HelloMateo describes that consent is documented on the contact with date and time, and the wording in the chat. The page also mentions the phrase "Bericht je Empfänger exportieren". Whether the proofs themselves can be exported, the page does not say.
Do both have a double opt-in?
Yes, both describe it. With SmartChat, this runs Double opt-in automatically: whoever signs up through a landing page or popup confirms once in WhatsApp. HelloMateo describes signing up by keyword, confirmed "im Doppel-Opt-in".
How do you win new contacts with both?
SmartChat offers a landing page, website popup, click-to-WhatsApp button and QR code in every plan, even Free. On its newsletter page, HelloMateo lists “QR code and link per WhatsApp number”.
Do the providers add anything on top of Meta fees?
SmartChat adds nothing. You pay the Meta fees directly to Meta, through the payment method in your Meta account. HelloMateo writes on its pricing page: “hellomateo charges no markup.”
Is there a minimum term with the providers?
Not with SmartChat: you cancel any time, up to 1 hour before the charge. HelloMateo lists a 12-month minimum term on its pricing page. According to what we retrieved, the terms and conditions describe an open-ended contract with no minimum term, and an individual agreement takes priority. Check what is agreed for you.
How many users and WhatsApp numbers are included?
With SmartChat, every account has 1 WhatsApp number, and the team seats are 1, 3, 6 and 12 (Free, Starter, Basic, Pro). Contacts are unlimited. HelloMateo lists 1, 3, 3 and 10 WhatsApp numbers and 10, 30, 30 and 100 staff accounts, from Premium to Enterprise in each case, and unlimited active contacts.
What integrations do SmartChat and HelloMateo have?
Where do the details about HelloMateo come from?
All information about HelloMateo comes from the provider's public pages, retrieved on 02.11.2026. The sources are listed at the bottom of the page. SmartChat is the provider of this page. Prices and features can change. If you spot an incorrect statement, report it via Contact.
Try SmartChat for free.
Enter your website. In 60 seconds, your WhatsApp marketing system is ready, no credit card needed.
Sources and date. All information about HelloMateo comes from the provider's public pages, retrieved on 02.11.2026. Prices and features can change. SmartChat is the provider of this page. This comparison comes from SmartChat and is not legal advice.
HelloMateo: HelloMateo pricing · HelloMateo WhatsApp newsletter · HelloMateo integrations · HelloMateo privacy policy · HelloMateo terms and conditions
SmartChat: SmartChat pricing · Landing page · Website popup · Click-to-WhatsApp button · Double opt-in · proof of consent · API · MCP
HelloMateo is a trademark of its respective owners. Found an incorrect statement? Please report it via Contact.
Last updated: By SmartChat Team