SmartChat vs. Gorgias
SmartChat vs. Gorgias.
SmartChat and Gorgias differ in the type of software and in how the prices are built. SmartChat is a WhatsApp marketing solution with four plans from €0 to €999 per month, with no add-ons and no minimum term. Gorgias describes itself as “The Conversational AI platform for Ecommerce” and lists plans in US dollars that are tiered by included tickets. As of: 02.11.2026.
The comparison table at a glance.
The table shows points that appear on the public pages of both providers or are not described at Gorgias. The details about Gorgias come from the Gorgias pages, retrieved on 02.11.2026. Gorgias prices are in US dollars and, according to the terms of use, exclude taxes.
| SmartChat | Gorgias | |
|---|---|---|
| AI features | AI reply in every plan, even Free. SmartChat AI replies in the contact's language. Usage runs on credits: 500 one-time in Free, 3,000, 6,000 and 12,000 per month in the paid plans | The plans include automated AI interactions: 30 in Starter, 30 in Basic, 190 in Pro, 530 in Advanced. The AI Agent costs 1.00 USD per interaction on a monthly term and 0.90 USD with an annual contract, 1.50 USD beyond that |
| Server location and data protection | Server in Germany | Privacy policy: "we may process and store personal information both inside the United States and overseas" |
| Monthly price from | 0 € (Free), then 299 € per month | Starter 10 USD (monthly only), Basic 60 USD per month; all prices in US dollars |
| Try for free | Free: no time limit, no credit card, 100 messages one time | "The Gorgias trial period lasts 7 days." |
| Discount for a longer term | 24% for 3 months in advance, 37% for 12 months in advance | Lower monthly price with an annual contract: Basic 50 instead of 60 USD, Pro 300 instead of 360 USD, Advanced 750 instead of 900 USD |
| Extra costs | No add-ons, no setup fee, no surcharge per message. You pay Meta fees directly to Meta, SmartChat adds nothing on top | Tickets beyond the plan: “$0.40 per-ticket overage” in Starter and Basic, 0.36 USD per ticket in Pro and Advanced |
| term and cancellation | No minimum term, no commitment. Cancel any time, without notice, up to 1 hour before the payment is taken; the paid time keeps running | The subscription renews automatically. Cancellation in writing “no less than 30 days prior to the end of the then-current Subscription Term” |
| Amounts in the plan | Unlimited contacts. Messages: 100 one-time in Free, 3,000 and 6,000 per month in Starter and Basic, unlimited in Pro. Team seats 1, 3, 6, 12 | Included tickets per month: Starter 50, Basic 300, Pro 2,000, Advanced 5,000 |
| Integrations | API, MCP, webhook, Zapier, Make and n8n | Home page: “300+ integrations”. The pricing page lists a different number |
| Automatic double opt-in | Confirmation when signing up via landing page or popup, in every plan | x |
| Source | SmartChat pricing and feature pages | Gorgias pricing, privacy policy, terms of use, home page |
x = not described on the provider's public pages, as of 02.11.2026.
Who fits what.
The two providers solve different tasks. The points below list documented features, not a verdict.
SmartChat features
- One channel, fully focused on WhatsApp marketing. You enter your website, and SmartChat AI builds your landing page, confirmation message and follow-ups in 60 seconds.
- Win contacts in every plan. Landing page, website popup, click-to-WhatsApp button and QR code are available even in Free.
- Consent built into the system. The double opt-in runs automatically. For every contact, you can get the consent record with date, time and route as a PDF.
- A price with no extras. Newsletters, follow-ups, API and MCP come with every plan. There are no add-ons and no setup fee.
- No ticket counter. Contacts are unlimited in every plan, and the term has no commitment.
Features of Gorgias
- Focused on online shops. On its home page, Gorgias calls itself “The Conversational AI platform for Ecommerce”.
- Several channels in one view. The home page lists “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view”. WhatsApp is one of several channels there.
- Plans by tickets. Each plan includes a fixed number of tickets per month, from 50 in Starter to 5,000 in Advanced. Extra tickets are charged individually.
- AI Agent priced per interaction. The pricing page lists 1.00 USD per interaction on a monthly term and 0.90 USD with an annual contract.
Prices and sample calculation.
The plans are tiered by different amounts: Gorgias by tickets, SmartChat by messages, team seats and credits. That is why the tables first show what the providers list themselves.
Plans at Gorgias
Gorgias lists four plans with a fixed price and an Enterprise plan with an individual price. The amounts are in US dollars and, according to the terms of use, exclude taxes. The pricing page also lists a 7-day trial.
| Starter | Basic | Pro | Advanced | |
|---|---|---|---|---|
| Price per month on a monthly term (USD) | 10 | 60 | 360 | 900 |
| Price per month with an annual contract (USD) | Not mentioned | 50 | 300 | 750 |
| Included tickets per month | 50 | 300 | 2.000 | 5.000 |
| Included automated AI interactions | 30 | 30 | 190 | 530 |
| Fee per ticket beyond the plan (USD) | 0,40 | 0,40 | 0,36 | 0,36 |
| Source | Gorgias pricing | Gorgias pricing | Gorgias pricing | Gorgias pricing |
SmartChat plans
SmartChat lists four plans with a fixed price, all amounts in euros per month.
| Free | Starter | Basic | Pro | |
|---|---|---|---|---|
| Price per month | 0 € | 299 € | 499 € | 999 € |
| Price per month when paying 3 months in advance (24% off) | 0 € | 227 € | 379 € | 759 € |
| Price per month when paying 12 months in advance (37% off) | 0 € | 188 € | 314 € | 629 € |
| Contacts | Unlimited | Unlimited | Unlimited | Unlimited |
| Messages | 100 one-time | 3,000 per month | 6,000 per month | Unlimited |
| team seats | 1 | 3 | 6 | 12 |
| Automations | 1 | 1 | 3 | Unlimited |
| Credits for SmartChat AI | 500 one-time | 3,000 per month | 6,000 per month | 12,000 per month |
| Source | SmartChat pricing | SmartChat pricing | SmartChat pricing | SmartChat pricing |
Calculation example: tickets beyond the plan
The example only uses the prices listed. A ticket at Gorgias and a message at SmartChat are different units, so the calculation is not a price comparison for the same service.
| Plan and amount | Calculation per month | result |
|---|---|---|
| Gorgias Basic, monthly term, 400 tickets | 60 USD + 100 tickets x 0.40 USD | 100 USD |
| Gorgias Pro, monthly term, 2,100 tickets | 360 USD + 100 tickets x 0.36 USD | 396 USD |
| SmartChat Starter | €299 per month, no surcharge per message | 299 € |
| SmartChat Starter with 12 months in advance | €188 x 12 months = €2,256 | €188 per month |
| Source | Gorgias pricing, SmartChat pricing |
Fits less well, when.
At SmartChat
- You want to send messages through channels other than WhatsApp. SmartChat only sends via WhatsApp.
- You want to build a chatbot yourself. SmartChat has no chatbot builder. In Basic and Pro, SmartChat builds your automation.
- You need multiple WhatsApp numbers in one account. An account has 1 WhatsApp number.
At Gorgias
- You want to set Germany as the server location. The privacy policy lists processing “both inside the United States and overseas”.
- You want to cancel without notice. Gorgias lists automatic renewal and written cancellation at least 30 days before the end of the term.
- You want to plan costs without volume surcharges. Tickets beyond the plan cost 0.40 USD (Starter, Basic) or 0.36 USD (Pro, Advanced) per ticket.
FAQ about SmartChat and Gorgias.
What is the difference between SmartChat and Gorgias?
SmartChat is a WhatsApp marketing solution, while Gorgias describes itself as “The Conversational AI platform for Ecommerce”. SmartChat charges four monthly plans with no add-ons, while Gorgias tiers its plans by tickets and lists fees for extra tickets. All points are in the table above.
What does Gorgias cost per month?
On its pricing page, Gorgias lists Starter from 10 USD, Basic 60 USD, Pro 360 USD and Advanced 900 USD per month on a monthly term. With an annual contract, Basic is 50, Pro 300 and Advanced 750 USD. According to the terms of use, the amounts exclude taxes. As of: 02.11.2026, source: Gorgias pricing.
How expensive is SmartChat compared to Gorgias?
Free costs €0, Starter €299, Basic €499 and Pro €999 per month. With 3 months in advance you save 24%, with 12 months in advance 37%. Source: SmartChat pricing.
What happens at Gorgias when you get more tickets than your plan includes?
Extra tickets cost more at Gorgias: 0.40 USD per ticket in Starter and Basic, 0.36 USD in Pro and Advanced. The plans include 50, 300, 2,000 and 5,000 tickets per month. With SmartChat there is no surcharge per message, and contacts are unlimited in every plan.
Can I try Gorgias and SmartChat for free?
With SmartChat, the Free plan runs with no time limit and no credit card, with 100 messages and 500 credits one-time. On its pricing page, Gorgias lists a 7-day trial: “The Gorgias trial period lasts 7 days.”
How long am I tied in and how do I cancel?
With SmartChat there is no minimum term. You cancel any time without notice, up to 1 hour before the charge, and the time you paid for keeps running. In its terms of use, Gorgias lists automatic renewal and written cancellation at least 30 days before the end of the term.
Where is my data stored at SmartChat and at Gorgias?
SmartChat's servers are in Germany. The Gorgias privacy policy says: “we may process and store personal information both inside the United States and overseas”. We did not find a promise of an EU location in the text.
Which AI features do the two providers have?
SmartChat AI replies to messages in the contact's language and is included in every plan, even Free. It uses credits, for example 20 per AI reply. At Gorgias, depending on the plan, 30 to 530 automated AI interactions are included, and the AI Agent costs 1.00 USD per interaction on a monthly term.
Does Gorgias have an automatic double opt-in?
We found no description of this on Gorgias's public pages, as of 02.11.2026. With SmartChat, the double opt-in runs automatically: anyone who signs up through a landing page or popup confirms once in WhatsApp. The proof of consent is available as a PDF.
Which programs can SmartChat connect to?
Which businesses is Gorgias made for?
On its home page, Gorgias calls itself “The Conversational AI platform for Ecommerce”, so a platform for online shops. WhatsApp appears there next to email, chat, SMS, Instagram and Facebook in one view. SmartChat sends only through WhatsApp and is aimed at businesses that do WhatsApp marketing.
How up to date are the details about Gorgias on this page?
The details about Gorgias were retrieved from the provider's public pages on 02.11.2026. Prices and features may have changed since then. SmartChat is the provider of this page. A wrong detail can be reported via Contact .
Try SmartChat for free.
Enter your website. In 60 seconds, your WhatsApp marketing system is ready, no credit card needed.
Sources and date. All details about Gorgias come from the provider's public pages, retrieved on 02.11.2026. Prices and features can change. SmartChat is the provider of this page. This comparison comes from SmartChat and is not legal advice.
Gorgias: Gorgias pricing · Gorgias privacy policy · Gorgias terms of use · Gorgias homepage
SmartChat: SmartChat pricing · Landing page · Website popup · Click-to-WhatsApp button · Double opt-in · proof of consent · API · MCP
Gorgias is a trademark of its respective owners. Found a wrong detail? Please report it via Contact.
Last updated: By SmartChat Team