Every customer message in one place
All incoming WhatsApp messages come together in one central place, neatly grouped by contact. You reply straight from the app - yourself or with AI.
Your benefits
Everything in one central place
Every incoming WhatsApp message lands in your inbox - no matter how many customers are writing to you right now. No hunting things down - everything is waiting for you in one place.
Grouped by contact
All messages from one customer live in a single conversation - open a contact and you instantly see the full history. You always know what it's about before you reply.
Reply straight from the app
You answer every message directly in SmartChat - no detours, no switching tools. Read, reply, back to business: your inbox turns a pile of inquiries into one quick pass.
What it looks like in practice
Everyday inquiries
Appointment requests, pricing questions, quick follow-ups - your customers write whenever it suits them. In your inbox you see everything in one place and reply as soon as you have a quiet minute.
The AI first, then you
You let AI replies handle conversations while you keep an eye on everything in your inbox - and the moment you'd rather run a conversation yourself, you simply take over. The handover works anytime, even mid-conversation.
The full history at a glance
A regular gets back in touch after weeks? Open their contact and the entire conversation history is right there - no searching, no guesswork, you reply as if the conversation never stopped.
How to create it
- 1
Connect WhatsApp: As soon as your WhatsApp number is connected to SmartChat, all incoming messages automatically flow into your inbox.
- 2
Read your messages: Open the inbox and see every inquiry grouped by contact - with the complete conversation history behind it.
- 3
Reply or hand over: You answer straight from the app - or let AI replies take over and step back into the conversation whenever you like.
Das passt dazu
FAQs
Do I really see all my customers' messages?
Yes. Every incoming WhatsApp message lands centrally in your inbox - grouped by contact, so you have every conversation history at a glance and never miss a thing.
Can I reply directly from SmartChat?
Yes. You read and answer every message right in the app - no detour through other tools. Everything stays in one place, including your replies.
What if the AI is replying and I want to take over?
No problem. You can switch between AI replies and manual replies at any time - in both directions. Take over a conversation whenever you want, and hand it back just as easily.
Can I keep track when lots of customers write to me?
Yes, that's exactly what the inbox is built for: all messages come together in one central place, grouped by contact - you instantly see who wrote and how the conversation has gone so far.
Is this GDPR compliant?
Yes. SmartChat is fully GDPR compliant and built on double opt-in - your contacts signed themselves up, and you run your customer conversations in one clean, central place.