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WhatsApp marketing for wellness businesses.

With SmartChat, you send your guests everything that's happening in your spa on WhatsApp: a massage slot that became free today, the long sauna infusion night or wellness vouchers for Christmas.

Example of a spa's WhatsApp newsletter

Cup and phone on a wooden table, image in the newsletter

image

A calm photo shows the atmosphere of your spa at a glance. Take an image from your website or upload a new one.

👋 Hello Gabriele, 🍵 from December 1 we're offering the herbal stamp massage, our new treatment for the cold weeks. 🌿 We warm linen pouches with lavender, rosemary and arnica in oil and slowly roll them over your back and shoulders. ⏱️ It lasts 60 minutes and costs 89 €. 🫖 Afterwards, a ginger tea in the relaxation roomis waiting, and the sauna area is included the same day. ❄️ Especially after a walk in the cold, the massage warms you through. 👉 Appointments on the Advent weekend are given out in order, so it's best to request your preferred time right away.
16:05

Text

SmartChat AI writes the newsletter from your price list and your website. Price and duration are in bold.

Secure your date

button

One click leads straight to booking the new massage. Your guest doesn't search anything on your website.

SmartChat sends these messages automatically.

Welcome, booking confirmation and reminder: SmartChat sends them automatically for your spa, without you having to take care of it.

Right after confirmation
Bright indoor spa pool with lounge chairs and calm atmosphere, ideal for relaxation.
🌿 Thanks, you're now signed up.🧖 Waiting for you at our place four saunas, a a brine pool at 34 degrees and a relaxation room with a view of the greenery.💆 On WhatsApp you'll hear about new treatments, long sauna nights and massage slots that become free at short notice.🎁 In Advent, we'll send you our voucher ideas for Christmas.🅿️ parking spaces you'll find right in front of the entrance at the Kurpark.09:42
View price list

Welcome after signing up

Anyone who signs up and confirms gets a welcome right away. It says what makes your spa special.

As soon as an appointment is booked
A harmonious display featuring aromatherapy oil with natural decor elements like stones and dried foliage on a neutral background.
👋 Hello Martin,✅ your Aroma oil massage is booked: Saturday, 11 am, for 80 minutes.🕰️ Please come a quarter of an hour early, so there's time to change and for a tea.🧖 Bathrobe and towels are in your locker, and you can borrow bath shoes at the front desk.🩺 Do you have back problems or are you pregnant? Tell us beforehand here in the chat.💳 You can pay after the treatment by cash or card.15:08

Booking confirmation

If your booking software can report new appointments to SmartChat, SmartChat confirms every massage right away on WhatsApp.

1 day before the appointment
A cozy skincare setup featuring jade roller and candle for a soothing spa-like experience.
👋 Hello Karin,📅 tomorrow at 2 pm we look forward to seeing you for the facial with massage.🌸 If you come without makeup, there's more time for caring for your skin.👙 Feel free to pack your swimwear because afterwards the brine pool is open until 9 pm .📲 Doesn't the appointment work after all? Just write us a quick message, and we'll pass it on.10:00
View directions

Reminder the day before

SmartChat takes your appointments from the calendar (iCal) and reminds every guest the day before. If someone cancels, you can still offer the treatment again in good time.

This is how you collect contacts in your spa.

Your guests sign up themselves, via the QR code on the premises, on your website or through a link. They only get your newsletter once they have confirmed in WhatsApp.

  1. 1

    Your guest scans the QR code

    The code sits on the stand at the front desk, on the price list in the relaxation room and on every voucher. SmartChat creates it to match your landing page.

    News from the spa on WhatsApp
  2. 2

    Your guest enters first name and phone number

    A short form opens. That's all it takes.

    Real signup popup on the landing page of Wellnesshaus am Kurpark, mobile view: headline Never miss offers and news again, first name Ute and phone number filled in, button Sign up
  3. 3

    Your guest taps Confirm in WhatsApp

    With this double opt-in, every guest agrees once themselves in WhatsApp. Only then do they receive your messages.

    👋 Hello Ute,🌿 here you hear about new treatments, long sauna nights and free massage slots.✅ Do you want to receive these messages? Then click the button below: Confirm.🔒 You can unsubscribe at any time. Just write STOP.09:41
    Confirm
    Confirm09:41
  4. 4

    You have the proof

    SmartChat records when and in which way your guest agreed. You can download this proof as a PDF at any time.

    Contact Ute in SmartChat, mobile view: status Confirmed, signup history, consent confirmed in WhatsApp and button Download proof

SmartChat AI answers your spa guests.

When a guest writes late in the evening and nobody at the front desk is available any more, SmartChat AI replies for you, fully automatically. She answers with the knowledge she has learned from your website and your documents. If she has no source, she hands over to you.

Inbox in SmartChat: SmartChat AI answers a customer's WhatsApp question for Wellnesshaus am Kurpark

  • Also after closing time

    If a guest writes late in the evening, the answer to their questions is in the chat right away.

  • In every language

    Spa guests from abroad understand the message right away. SmartChat AI replies in your guest's language.

  • The front desk takes over

    If SmartChat AI cannot answer, the message is forwarded in the inbox to your front desk team.

Frequently asked questions about WhatsApp marketing for wellness businesses.

Can my spa send guests offers on WhatsApp?

Yes, as soon as the guest has agreed themselves. They sign up through your landing page and then confirm once in WhatsApp. SmartChat stores every consent with date and time, so you can prove it.

Where do my spa guests sign up for WhatsApp?

Everywhere they come across you: via a QR code on the premises, on your website or through a link. SmartChat creates a QR codefor you, which you print on stands, price lists and vouchers. On your website, a website popup also asks for signups.

Does SmartChat replace my booking software for massages and treatments?

No. You keep planning your appointments in the software you're used to. If a guest asks for a massage on WhatsApp, their message lands in the SmartChat inbox, and your front desk enters the appointment as usual.

Can SmartChat remind my guests the day before their treatment?

Yes. You connect your calendar via iCal, and SmartChat sends a reminder the day before, one of the automations. Free and Starter include 1 automation, which is the double opt-in with the thank-you message. For the reminder, you need Basic with 3 automations or Pro with unlimited ones.

Can I sell wellness vouchers via WhatsApp?

SmartChat doesn't take payments itself. You send your voucher offer on WhatsApp, and the button leads to your own voucher shop. Alternatively, the guest replies in the chat with the amount they want, and your team takes care of the rest.

Can I write only to my sauna guests or only to massage customers?

Yes, with tags. For example, tag contacts with "Sauna" or "Massage" and send the sauna infusion night only to the sauna guests. Anyone who so far only comes for facials won't get this message.

How does SmartChat AI know my sauna rules, prices and opening hours?

SmartChat AI analyzes your website and the documentsyou upload, for example your price list or the sauna rules as a PDF. If you change prices or times, you upload the new version, and SmartChat AI answers with it from then on.

Does SmartChat AI also answer questions about sauna and health?

For medical questions, SmartChat AI does not answer, and the question stays in the inbox with your team. Otherwise, it answers with what's on your website and in your documents. If SmartChat AI can't answer, the message is forwarded to your team in the inbox.

Can the front desk and therapists reply together on WhatsApp?

Yes. All conversations run in one shared inbox, and everyone sees who answered what. Free offers 1 team seat, Starter 3, Basic 6 and Pro 12.

Do I need a second phone number for my spa?

No. You use the number your guests already know and connect it to SmartChat. To confirm, you enter a code from Meta, the company behind WhatsApp. One number per account is possible.

What does SmartChat cost for a spa or wellness business?

Free costs €0 with no time limit and no credit card and includes 100 messages once. Starter is €299 a month for 3,000 messages, Basic €499 for 6,000, Pro €999 with no limit. We deduct no credits for sending. All prices plus VAT, more under Pricing.

Does Meta charge my spa extra fees for WhatsApp?

Yes, Meta bills you directly for the fees for WhatsApp messages. For that, you add a payment method in your Meta account. You only pay SmartChat for the plan you chose. You can find the exact prices here.

How quickly is my spa ready with SmartChat?

You give SmartChat AI the address of your website. In 60 seconds, your landing page and your QR code are ready. Then you connect your number and send your first newsletter to the guests who have signed up.

How does a guest unsubscribe from my spa's WhatsApp messages?

They write STOP in the chat with your spa. SmartChat then sends them no more newsletters and lists them as unsubscribed in your contact list.

WhatsApp marketing for your spa in 60 seconds.

SmartChat AI analyzes your website and builds your landing page with a QR code from it in 60 seconds. Free costs €0 and needs no credit card.

Try it free now