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WhatsApp marketing for lawyers.

With SmartChat you send your clients by WhatsApp what you want to tell them: free appointments for an initial consultation, the invitation to the info evening on wills and estate planning or the note about a review appointment for the utility bill.

I have three apartments. Does an appointment at the beginning of November work?

WhatsApp newsletter of a law firm: checklist after an accident

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Cup and phone on a wooden table, image in the law firm's newsletter

A calm photo on the topic, without people and without files. You upload it or take one from your firm's website. checklist 👋 Hello Claudia, ❄️ slippery roads, dark early: With this you know right away what to do after an accident . 🚨 Switch on the hazard lights , put on the high-visibility vest and set up the warning triangle. If anyone is injured, call 112. 📸 Photograph thedamage to both cars , the license plate and the spot where it happened. 📝 Note the names and phone numbers of witnesses while they are still on site. ✋ Do not signany admission of fault there, even if the other driver asks you to. 📞 Contact us afterwards, ideally the same day. We take care of the.
18:00

Text

settlement with the insurance

View checklist

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SmartChat AI writes the guide from the texts of your firm's website. You read every sentence before you send it.

Your firm reminds clients of appointments automatically.

Your firm reminds clients of appointments

Welcome after sign-up, confirmation of the appointment and a reminder with the list of documents: SmartChat sends these messages automatically, even while you are in court. The thank-you after sign-up runs in every plan, your own automations are available from Basic.
As soon as a client confirms
Free stock photo of bern, books, collection confirmed.⚖️ Thank you, your registration is 🏛️ Our firm at the market square advises you ontenancy law, inheritance law, family law, employment law and traffic law, on site or by video. free appointments, invitations to our info evenings 📬 Here you get deadlines.and notes about important 🔐 Please do not send usany documents about your case through this chat. We discuss them in person or via asecure channelthat we will tell you about. 🕘 You can reach the secretary's office.Monday to Friday from 8 am to 5 pm09:15
👉 On the website you will find guides to the questions clients ask us most often, from termination to the certificate of inheritance.

Welcome after confirmation

Our areas of law

When a client confirms in WhatsApp, they get a thank-you message right away. It also says what does not belong in the chat.
As soon as an appointment is entered
👋 Hello Stefan,✅ your Appointment Spacious lobby with a spiral staircase, large windows, and modern seating area. with us is:.📍 The firm is located on the market square Thursday, 12 November, at 2 pm🪪 Please bring your ID card on the first floor, directly above the pharmacy. There is an elevator. and all letters about your matterwith you, even letters that seem unimportant to you. We make copies here for you.⏱️ Plan about an hour for the first meeting, so there is enough time for your questions. parking garage at the town hall🚗 You can park in the , from there it is three minuteson foot. 🔄 Does it not work after all? Write to us here by the day before, and we will find a.14:02
new day

Directions to the firm

Appointment is entered

One day before the appointment
If your calendar or your firm software can report new appointments to SmartChat, the confirmation appears right away in your client's WhatsApp.
👋 Hello Petra,⏰ tomorrow at 10:30 am From above of briefcase for documents with papers placed on wooden table in daytimewe will see you for your meeting at the firm at the market square. contracts, 📂 Please have everything ready: and your letters from the other side your own noteswith dates. The more complete the folder, the faster we get on. ID card🪪 Also remember your⌛ Plan about one hour , we need it to take on the case.so that we can go through every question calmly. ☕ In the waiting area there are water and coffeeready for you in case you arrive early. 📲 Something came up? Let us know today12:00
Reschedule appointment

Reminder the day before

, then we will give the time to someone else.

This is how clients sign up themselves.

SmartChat gets the appointments from your calendar and reminds your client the day before. That way all the documents are on your desk tomorrow.

  1. 1

    Your clients sign up themselves, through the QR code, your website or your link. They only get your newsletter once they have confirmed in WhatsApp.

    Your client scans the QR code

    Open SmartChat: Firm info by WhatsApp
  2. 2

    Firm info by WhatsApp

    Your client enters their first name and phone number

    The window asks for nothing more. A case number or details about the case are not needed to sign up.
  3. 3

    Real sign-up popup on the landing page of Kanzlei Schäfer, mobile view: headline Never miss offers and news again, first name Monika and phone number entered, button Sign up

    Your client confirms in WhatsApp

    👋 Hello Monika,⚖️ here you get from us free appointments, invitations to info evenings and reminders about deadlines.✅ Do you want to receive these messages? Then click the button below: Confirm.🔒 You can unsubscribe at any time. Just write STOP.09:14
    Confirm
    Confirm09:14
  4. 4

    You have the proof

    and notes about

    Contact Monika in SmartChat, mobile view: status Confirmed, sign-up history, consent confirmed in WhatsApp and button Download proof

SmartChat AI answers your clients.

SmartChat records when and how your client agreed. For your records you download the proof as a PDF.

When a client writes but nobody at the firm can be reached anymore, SmartChat AI replies fully automatically for you. She answers with the knowledge she has learned from your website and your documents. If she has no source, she hands over to you. Questions about a person's own case you answer yourself.

  • Also after closing time

    Inbox in SmartChat: SmartChat AI answers the WhatsApp question of a customer of Kanzlei Schäfer

  • In every language

    Anyone who writes in the evening gets an answer to their questions right away.

  • SmartChat AI replies in the language the client writes in. That way everyone understands the message right away.

    The case stays with you

Frequently asked questions about WhatsApp marketing for lawyers.

Can I, as a lawyer, send messages to my clients by WhatsApp?

You only send newsletters to contacts who signed up themselves and confirmed in WhatsApp. SmartChat saves this consent with date and time as proof. SmartChat supports you with consent.

What do I send to my clients through SmartChat?

Through SmartChat you send general messages: free appointments, info evenings, guides and reminders. Details of a case do not belong in a newsletter.

Where is my clients' data stored?

SmartChat's servers are in Germany. For every contact, SmartChat records when and how they agreed. This is how SmartChat supports you with data-protection-compliant consent. Which other documents you need for your firm's data protection, you check with your data protection officer.

Does SmartChat AI give my clients legal advice?

SmartChat AI does not answer legal questions. The question stays in the inbox with your team. SmartChat AI only knows what is on your website and the documents you upload. So upload office hours, directions, the process of an initial consultation and lists of documents. Questions about a person's own case are answered by you or your team in the inbox. If a person has replied in the chat, SmartChat AI stays out of that message.

How do clients get onto my firm's WhatsApp list?

SmartChat creates a landing page and a QR code for it. You put the code in the waiting area, print it on your business card or hang it wherever clients will see it. On your website, a popup asks visitors if they want appointments and guides by WhatsApp. There is also a Click-to-WhatsApp button on your website. It opens the chat with you, but it does not put anyone on the newsletter list.

Which messages can I send my clients without seeming pushy?

Messages with a clear benefit for the reader: reminders about deadlines, invitations to info evenings, freed-up appointments for an initial consultation and short guides like a checklist after an accident. How often you send is up to you.

Does SmartChat remind my clients of their appointment at the firm?

Yes, from Basic with an automation. SmartChat takes your appointments from the calendar and sends a message the day before with the time and the list of documents. Free and Starter only include the fixed automation for new contacts (double opt-in), Basic includes 3 and Pro unlimited ones. More under Automations.

Do I have to write the WhatsApp texts for my firm myself?

No. You give SmartChat AI the topic, for example your info evening on inheritance law. SmartChat AI writes a newsletter from it that fits your firm. Read it carefully before sending, change what does not fit, and then send it with one click.

Can my secretary's office answer in the WhatsApp inbox too?

Yes. All conversations come together in a shared inbox, and your colleagues answer there too. Free has room for 1 person, Starter for 3, Basic for 6 and Pro for 12.

Do I need my own WhatsApp number for my firm?

You use the number you already have. You connect it to SmartChat and confirm it with the code Meta sends you. Meta is the company behind WhatsApp. In every account you use exactly one number.

What does SmartChat cost for a law firm?

Free costs 0 €, with no time limit and no credit card, with 100 messages one time. Starter costs 299 € a month with 3,000 messages, Basic 499 € with 6,000 and Pro 999 € with unlimited messages. Sending costs no credits. All prices plus VAT, overview under Pricing.

Are there extra fees from Meta for my firm?

Yes, Meta charges the fees for WhatsApp messages directly to you. For this, you add a payment method in your Meta account. You only pay SmartChat for your plan. You can find the exact prices here.

How quickly is my firm ready with SmartChat?

You give SmartChat AI the address of your firm's website. In 60 seconds your WhatsApp marketing system with landing page and QR code is ready. Then you connect your number and send your first newsletter.

How does a client unsubscribe from my firm's WhatsApp messages?

They write STOP in the chat with your firm. From then on, SmartChat no longer sends them newsletters, and in your contact list they show as unsubscribed.

WhatsApp marketing for your law firm in 60 seconds.

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