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WhatsApp marketing for hearing care professionals.

With SmartChat you send your customers everything about good hearing via WhatsApp, for example new hearing aids to try, the reminder for the service check or custom hearing protection.

WhatsApp newsletter of a hearing studio about the hearing test weeks

Bright specialist shop with shelves and counter, image in the newsletter

image

A photo from your shop shows where the invitation leads. You upload it yourself, or SmartChat takes one from your website.

👋 Hello Karin, 👂 in November we invite you to our hearing test weeks , no matter whether you already wear hearing aids or not. 🎧 In a soundproof hearing booth we measure how well you perceive high and low tones. 📊 We show you the result right afterwards as a hearing curve and explain it calmly. 👥 Feel free to bring partners, parents or friends , everyone gets their own appointment. ⏱️ We plan half an hour per person, you don't need a referral from a doctor. 🅿️ You can park in the parking garage at the town hall, from there it is a two-minute walk to us.
10:00

Text

SmartChat AI writes the invitation from your website and your offers. Procedure and duration are in bold.

Secure hearing test appointment

button

One click opens the appointment booking on your website. Your customer picks the day themselves.

SmartChat gets in touch automatically with your customers.

Three messages run without you doing anything: the welcome after sign-up, the reminder for the fitting and the notice that a repair is done.

Right after confirming
Detailed close-up photo showcasing a human ear with dark hair.
✅ Thanks, you are now signed up.👂 With us you get hearing test, fitting and service in one place, right at the town hall.🔔 We will get in touch when your service check is due or new hearing aids to try are ready.🛡️ You will also find tips on Custom hearing protection and accessories for phone and TV here.🕘 Our service counter is there for you from Monday to Saturday without an appointment.💬 If you have a question beforehand, just write to us in this chat.11:21
View opening hours

First message after signing up

Whoever signs up and confirms immediately gets a reply with everything to expect from you.

1 day before the fitting
Sleek overhead view of modern white wireless headphones on a clean white background.
👋 Hello Peter,📅 tomorrow at 10:30 am we will see each other for the second fine adjustment of your new hearing aids.📝 Feel free to note down where things still don't feel right, for example in a restaurant, in front of the TV or when on the phone.🔋 Please bring both devices and the charging case with.🕐 Plan about one hour , coffee and water are ready.📲 Doesn't suit you? Just reply here briefly, then find a new appointment.17:00
Reschedule appointment

Reminder for the fine adjustment

SmartChat picks up the appointment from your calendar and reminds your customer the day before. That way they bring their hearing aids and charging case.

As soon as the job is done
Close-up of hands using a magnifier to work on a circuit board with electronic components.
👋 Hello Ute,🔧 your right hearing aid is back from repair and is ready for you.🎧 When you pick it up, we adjust it once more to your hearing.🔄 The loaner device you simply return at the counter, charging cable and case included.🕘 Just drop in without an appointment , Monday to Saturday from 9 am.📍 You'll find us right at the town hall, next to the pharmacy.14:35
Get directions

Ready for pickup after the repair

If your POS or workshop software can report finished jobs to SmartChat, your customer is notified right away via WhatsApp.

This is how your customers get onto the WhatsApp list.

Your customers sign up themselves, for example via the QR code in your hearing studio, on your website or via a link. Only once your customer confirms in WhatsApp do they get your newsletter.

  1. 1

    Your customer scans the QR code

    It is best to show it after the fitting or at the service check. The code hangs wherever you like: in the fitting room, in the shop window or in the care folder. SmartChat creates it for your landing page.

    Hearing studio news on WhatsApp
  2. 2

    Your customer enters first name and phone number

    The window asks for nothing more. Hearing curve and measurement values stay in your customer file.

    Real sign-up popup on the landing page of Hörstudio am Rathaus, mobile view: heading Never miss offers and news again, first name Christine and phone number entered, button Sign up
  3. 3

    Your customer confirms in WhatsApp

    With one click in WhatsApp they confirm their sign-up themselves. This step is called double opt-in.

    👋 Hello Christine,👂 here you will find out when your service check is due, which new hearing aids you can test and what is new with hearing protection .✅ Do you want to receive these messages? Then click the button below: Confirm.🔒 You can unsubscribe at any time. Just write STOP.11:20
    Confirm
    Confirm11:20
  4. 4

    You have the proof

    SmartChat records when and how your customer agreed. As a PDF you keep the proof with your records.

    Contact Christine in SmartChat, mobile view: status Confirmed, sign-up history, consent confirmed in WhatsApp and button Download proof

SmartChat AI answers your customers immediately.

If a customer writes in the evening and nobody in your hearing studio is reachable anymore, SmartChat AI replies fully automatically for you. It answers with the knowledge it has learned from your website and your previous conversations. If it has no source, it hands over to you.

Inbox in SmartChat: SmartChat AI answers the WhatsApp question of a customer of Hörstudio am Rathaus

  • Even after closing time

    If a customer writes after closing time, SmartChat AI answers their questions right away, even on Sunday.

  • In every language

    SmartChat AI replies in the language your customer writes in.

  • Your team replies themselves

    If SmartChat AI can't answer, for example about a personal hearing curve, the message is forwarded to your team in the inbox.

Frequently asked questions about WhatsApp marketing for hearing aid acousticians.

Can my hearing studio message customers via WhatsApp?

Only customers who have agreed themselves. They sign up via a QR code, your website or a link and confirm once briefly in WhatsApp, the double opt-in. SmartChat saves this consent as proof.

Can I advertise hearing aids via WhatsApp?

Hearing aids are medical devices. You only send what is allowed for advertising them. SmartChat does not check your texts legally.

Can I send hearing test results via WhatsApp?

You only send what is allowed. For invitations, service appointments and offers you don't need audiograms or measurement values.

Does SmartChat AI answer questions about my customers' hearing loss?

SmartChat AI answers questions about your hearing studio, with everything that is on your website and in your previous conversations. It does not replace a measurement in your hearing studio. In the inbox you take over every conversation yourself as soon as it is about your customer's hearing.

How do my customers get onto my hearing studio's WhatsApp list?

Through your landing page. SmartChat creates a QR codethat you can hang or lay out anywhere. On your website a small window asks your visitors whether they want to sign up, and you share the link wherever you like.

Can SmartChat remind my customers of their service check?

Yes, if the appointment is in your calendar. SmartChat picks it up via an iCal link and sends a reminder via WhatsApp the day before, one of the automations. If no appointment is set yet, you invite everyone who signed up to the next check with a newsletter.

Can older customers handle WhatsApp messages too?

Your customers don't need a new app. The message arrives in WhatsApp, where photos of children and grandchildren arrive too. You are happy to help with signing up in your hearing studio, it only takes a moment.

Can my team in the hearing studio reply in the inbox too?

Yes. All WhatsApp conversations come together in one inbox, and your hearing aid acousticians reply there too, more under Team. Free has 1 seat, Starter 3, Basic 6 and Pro 12.

Do I need a new phone number for my hearing studio?

No. You send from the number your customers already know you by. You connect it to SmartChat and confirm it with a code from Meta, the company behind WhatsApp. You connect one number per account.

What does SmartChat cost for a hearing aid acoustician?

Free costs €0, with no time limit and no credit card, and includes 100 messages one time. Starter costs €299 per month for 3,000 messages, Basic €499 for 6,000 and Pro €999 for unlimited. Sending costs no credits. All prices plus VAT, more under Pricing.

What does Meta charge my hearing studio for WhatsApp messages?

Meta bills you directly for the WhatsApp message fees, via the payment method in your Meta account. You pay SmartChat only for your plan. You can find the exact prices here.

How fast is my hearing studio ready with SmartChat?

You give SmartChat AI the address of your website. In 60 seconds your landing page, QR code and WhatsApp marketing system are ready. After that you connect your number and send the first invitation, for example to your hearing test weeks.

How does a customer unsubscribe from my hearing studio's messages?

Once your customer has confirmed your newsletter, they write STOP in the chat with your hearing studio. After that SmartChat sends them nothing more and marks them as unsubscribed in your contact list.

WhatsApp marketing for your hearing studio in 60 seconds.

SmartChat AI analyzes your hearing studio's website and builds your landing page with QR code in 60 seconds. Free costs €0 and runs without a credit card.

Start for free