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WhatsApp marketing for cosmetic surgery clinics.

With SmartChat you send your patients on WhatsApp what they are waiting for at your clinic: a consultation slot that has opened up, the invitation to the info evening, or a new specialist joining the team.

Newsletter from a cosmetic surgery clinic: surgery dates between the years

Phone and coffee on a marble table, image in the clinic's newsletter

image

A calm image without faces and without before-and-after comparisons. SmartChat takes it from your website, or you upload your own.

👋 Hello Petra, 🎄 do you have time off between the years? Then it is a quiet time for a planned procedure. 🗓️ We operate on December 28, 29 and 30, and we assign the spots in order of inquiry. 🩺 Beforehand there is a consultation by the end of November so that all preparations are finished on time. 🛏️ Afterwards you can stay, if you wish, one night in one of our patient rooms, with round-the-clock care. 🚗 For the ride home you need a companion, and we'll tell you in good time when they can pick you up. 👉 Ask for your preferred date now, while there is still a choice.
17:10

Text

SmartChat AI writes it from your website and your services, factual and easy to read. You read every sentence before the message is sent.

Request a surgery date

button

One click opens your clinic's appointment request. Your patient doesn't have to look up a number.

These are the messages your clinic sends automatically.

After sign-up, after surgery planning and before the follow-up check: SmartChat sends these messages without your front desk having to remember them.

As soon as someone confirms
Professional equipment in doctor office with couch for medical treatment procedures behind protective screen
🌿 Thanks, your signup is confirmed.🏥 We are a clinic for plastic and aesthetic surgery with our own operating area and rooms for the night after the procedure.📅 On WhatsApp you'll hear about open consultation appointments, our info evenings and news from the team.💬 Do you have a question? Write it here in the chat, our front desk will get back to you personal.🅿️ You'll find us at the Rosengarten, the parking garage is right beneath the building.13:02
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Thank-you after sign-up

When someone confirms their sign-up, they get a short message right away about what to expect at your clinic.

As soon as a surgery date is entered
Stylish minimalist bedroom featuring beige bedding, modern furniture, and soft natural light.
👋 Hello Susanne,✅ your procedure is firmly scheduled: Tuesday, December 8, 8:00 am.🩺 The pre-op talk with the anesthesiologist studio is on Thursday before at 2 pm.📋 For this, bring your current findings and your list of medications.🛏️ Your rooms for the first night afterwards is reserved.🅿️ On the day of surgery you park free of charge in the parking garage under the clinic.📲 If anything else comes to mind beforehand, write to us here in the chat.15:20
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Surgery date confirmed

If your practice software can report a new surgery date to SmartChat, your patient immediately gets all dates up to the procedure on WhatsApp.

1 day before the follow-up check
Close-up of a doctor's hand writing notes with a pen on paper, capturing a moment in a medical setting.
👋 Hello Birgit,📅 tomorrow at 10:15 am we will see each other for the Follow-up check at the clinic.🩺 Your surgeon looks at how everything is healing and answers your questions.👚 It's best to wear comfortable clothing that opens at the front.⏱️ Plan about half an hour , waiting time is included.📲 Doesn't suit you? Write us briefly, and we'll find another day.12:00
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Reminder before the follow-up check

SmartChat takes the follow-up checks from your calendar and reminds you the day before. Your patient knows when and where her appointment is.

This is how interested people get onto your WhatsApp list.

Anyone thinking about a procedure looks things up on your website first and signs up there. On top of that, there is a QR code in your clinic and a link you can share. Your newsletter only reaches them after they confirm in WhatsApp.

  1. 1

    Your patient sees the pop-up on your website

    When she reads about a nose job or a breast lift, a small pop-up asks whether she wants news from your clinic on WhatsApp. SmartChat also creates a QR code for your clinic.

    Real website pop-up from Klinik am Rosengarten with a photo at the top, mobile view: heading "Never miss offers and news again", fields for first name and phone number, button "Sign up"
  2. 2

    Your patient enters her first name and phone number

    The form asks for nothing more. She doesn't have to say which procedure she is interested in.

    Real website pop-up from Klinik am Rosengarten with a photo at the top, mobile view: heading "Never miss offers and news again", first name Christine and phone number filled in, button "Sign up"
  3. 3

    Your patient confirms in WhatsApp

    One tap on Confirm, and the sign-up counts. Every patient does this double opt-in herself, once.

    👋 Hello Christine,🌿 here you get free consultation slots, invitations to our info evenings and news from the clinic.✅ Do you want to receive these messages? Then click the button below: Confirm.🔒 You can unsubscribe at any time. Just write STOP.20:41
    Confirm
    Confirm20:41
  4. 4

    You have the proof

    SmartChat records when and how Christine gave her consent. You can download the proof as a PDF at any time.

    Contact Christine in SmartChat, mobile view: status Confirmed, sign-up history, consent confirmed in WhatsApp and button Download proof

SmartChat AI answers questions before the consultation.

When an interested person writes in the evening and nobody at your clinic is available, SmartChat AI replies fully automatically for you. It answers with the knowledge it has learned from your website and your documents.

Inbox in SmartChat: SmartChat AI answers a customer's WhatsApp question for Klinik am Rosengarten

  • Even late in the evening

    Anyone browsing your website in the evening gets an answer to their questions right away.

  • In every language

    SmartChat AI replies in the language your contact writes in. Patients from abroad understand the message right away.

  • Your team takes over

    Whether a procedure is right for someone is something only a conversation at your clinic can settle. If sensitive questions come up, your team can take over in the inbox.

Frequently asked questions about WhatsApp marketing for cosmetic surgery clinics.

May my clinic message prospects on WhatsApp?

Only if they agreed beforehand. Anyone who signs up on your website, through a QR code or via a link confirms the sign-up once in WhatsApp, the double opt-in, and SmartChat stores this consent as proof.

What rules apply to a cosmetic clinic's WhatsApp newsletter?

Keep your messages factual: open appointments, info evenings, new doctors on the team. You only send what is allowed.

Can a patient send me photos on WhatsApp for the consultation?

If a patient writes to you, her message lands in the SmartChat inbox. Whether your clinic accepts photos from patients over WhatsApp is something you discuss beforehand with your data protection officer. Otherwise you ask your patient to send the photos the way your clinic has set up for this.

Does SmartChat AI answer questions about the risks or results of a procedure?

No, SmartChat AI is not meant for that. Only store organizational things such as consultation hours, how the consultation works, directions and info evenings. Questions about risks, anesthesia or the result of a procedure belong in the conversation with the doctor. If SmartChat AI can't answer, the message is passed on to your team in the inbox.

Does anyone find out which procedure a patient is interested in?

The landing page only asks for first name and phone number. Your patient doesn't say there which procedure she is interested in. If you assign tags in SmartChat, for example "Nose job", only your team can see these tags.

Can I send the invitation to the info evening only to certain prospects?

Yes, with tags and segments. For example, give everyone who asked about an eyelid lift the tag "Eyelid lift". Then you send the invitation to the info evening only to that group.

Does SmartChat remind about consultations and follow-up checks?

Yes, from Basic with an automation. You connect your calendar through an iCal link, and SmartChat sends a reminder on WhatsApp the day before. Free and Starter only have the fixed automation for new contacts (confirmation and thank-you) as 1 automation. Basic has 3 automations, 1 of them the fixed one, so 2 of your own; Pro has unlimited.

Can my front desk help answer the WhatsApp inquiries?

Yes. All conversations of your clinic come together in one shared inbox, and your front desk replies from there. In the Team area, Free has 1 seat, Starter 3, Basic 6 and Pro 12.

Does my clinic need an additional number for WhatsApp?

No. You connect your clinic's existing number to SmartChat and confirm it with a code from Meta, the company behind WhatsApp. You connect one number per account.

What does SmartChat cost for a cosmetic surgery clinic?

Free costs €0 with no time limit and no credit card, with 100 messages one-time. Starter costs €299 per month with 3,000 messages, Basic €499 with 6,000 and Pro €999 with no limit on messages. You don't pay credits for sending. All prices plus VAT, details at Pricing.

What fees does Meta charge my clinic for WhatsApp?

Meta bills the fees for WhatsApp messages directly to your clinic. For that you add a payment method in your Meta account. SmartChat only charges you for your plan. You can find the exact prices here.

How quickly is my clinic ready with SmartChat?

You give SmartChat AI the address of your clinic's website. In 60 seconds the landing page, popup for your website and QR code are ready. Then you connect your clinic's number and send the first invitation.

How does a patient unsubscribe from my clinic's WhatsApp messages?

She writes STOP in the chat with your clinic. After that, SmartChat sends her nothing more and lists her as unsubscribed in your contact list.

WhatsApp marketing for your clinic in 60 seconds.

SmartChat AI analyzes your clinic's website and builds a landing page and pop-up with a QR code in 60 seconds. Free costs €0 and needs no credit card.

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