Your data stays in your account.
In SmartChat, contacts, conversations and consent proofs always belong to exactly one account, and SmartChat only shows them to people who are members of that account.
Each account only sees its own data.
Contacts, conversations, proofs and landing page always belong to exactly one account. In the inbox, you only see the conversations of the account you're currently working in.
Your own contacts
Anyone who gave consent to one business only appears in that business's contacts.
Your own number
Each account sends from its own WhatsApp number.
Separate export
When you export data, the file only contains data from your account.
SmartChat checks every request.
The account you picked is only a request for SmartChat. Whether you may see the data is decided by the check on the server.
Signed up
You sign in with your login code . That's how SmartChat knows who you are.
LoginAccount picked
At the bottom left, you pick the account you want to work in.
Switch accountMembership checked
With every request, SmartChat checks on the server whether you're an active member of this account.
Every requestOtherwise blocked
If you're not a member there, SmartChat does nothing and shows no data.
No access
Unsubscribes apply per business.
If a contact sends STOP, the unsubscribe applies to the business they wrote to. With another business they gave consent to, they stay subscribed.
Unsubscribed immediately
From then on, the contact gets no more newsletters, follow-ups or automations from this business.
Stays blocked
If you delete the contact and import them again later, their number stays blocked for this business.
Only they can
With START, the contact can sign up again themselves. This doesn't apply if you unsubscribed them by hand.
Deletion only happens in your own account.
How deletion works is explained under Delete contacts and account.
- Your accountis part of every deletion. If it is missing, SmartChat deletes nothing.
- A codefor deleting a business is only valid for this account and the person who requested it.
- Only adminsdelete contacts. Team members can't access your contact list at all.
Frequently asked questions about separate data.
Can another business see my contacts?
No. Contacts, conversations and proofs always belong to exactly one account. Only members of your account can see them.
How does SmartChat keep account data separate?
Every entry in SmartChat belongs to exactly one account. With every request, SmartChat checks on the server whether the signed-in person is an active member of that account. If not, SmartChat shows no data.
I manage several businesses with one login. Is the data still separate?
Yes. Each account has its own contacts, inbox, WhatsApp number and plan. When you switch accounts, SmartChat only shows the data of the new account. Learn more under Multiple accounts.
Do I have the same rights in every account?
No, your own role applies in each account. You can be an admin in one account and a team member in another. Learn more under Roles and rights.
Does an unsubscribe apply to all businesses?
No. If a contact sends STOP, the unsubscribe applies to the business they wrote to. With other businesses, they stay subscribed if they gave consent there.
Does an unsubscribed contact stay blocked if I delete them?
Yes. SmartChat keeps the number as a block note in your account. If you import the number again later, it still gets no messages.
Who can delete data in my account?
Only the admins of your account can delete contacts. Any admin can also delete the whole business, with a code sent by email.
Can a team member see my contact list?
No. A team member only sees the inbox and settings and replies to incoming messages there. SmartChat blocks the contact list, newsletters and statistics for them on the server.
Does my export contain data from other accounts?
No. Every export only contains the data of the account you're currently working in. Learn more under Export data.
What happens to my other accounts if I delete a business?
Nothing. When you delete a business, SmartChat only deletes the data of that exact account. Your other accounts and your personal login remain. Learn more under Delete contacts and account.
Who can I contact with questions about keeping my data separate?
Send us an email at team@smartchat.marketing. Our team supports you with 24/7 premium support.
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