Contacts and account deletion.
In SmartChat, you delete contacts with one click and your entire business yourself, without asking support.
What happens when you delete a contact.
You delete a contact in their profile, or many at once by selecting them in your contacts. This can't be undone.
What SmartChat deletes
- Scheduled messages to the contact.
- Name, phone number and notes.
- All conversations and messages.
- Photos, voice messages and documents they sent you.
What stays
- If they unsubscribed, their number stays blocked. That way they won't get any more messages.
- Your statistics keep counting sent messages, without any link to the contact.
- The record that consent was given, without being linked to the contact.
Delete your business yourself.
Under Settings, Business, you delete your entire business without support. Any admin can do this.
Type LÖSCHEN
The button only becomes active once you type the word in capital letters.
Code by email
You get a code to confirm. It only works once.
Your login stays
Your personal login and your other accounts stay.
What happens to subscription and WhatsApp.
When you delete your business, SmartChat also cleans up these things for you.
- Subscriptionis ended. Nothing more is charged.
- WhatsAppis disconnected from SmartChat. Your WhatsApp account at Meta stays.
- Dataof your business is deleted, for example contacts, conversations and files.
You delete it yourself, without asking support.
You delete contacts and your business directly in SmartChat. Any admin can do this. Beforehand, you can export.
Frequently asked questions about deleting.
How do I delete a contact?
Open the contact in your contacts and click Delete at the bottom. To delete many contacts at once, select them and click Delete in the bar above the list.
Can I restore a deleted contact?
No. SmartChat asks you once more before deleting. After that, the contact can't be restored.
What's the difference between unsubscribing and deleting?
An unsubscribed contact stays in your list but no longer receives messages or automations. Deleting removes the contact and all conversations from SmartChat.
Who can delete the business?
Any admin of your business. You delete it yourself under Settings, without asking support.
How do I confirm deleting my business?
You type the word LÖSCHEN. On top of that, you get a code by email that only works once. Only then is it deleted.
What happens to my subscription?
When you delete your business, SmartChat ends your subscription. After that, nothing more is charged.
Does my login stay?
Yes. If you delete a business, your personal login and your other accounts stay. You delete your login separately under Settings, Personal account.
What happens to my team?
Your team loses access to this business. Your team's logins and their other accounts stay.
What happens to my WhatsApp number?
When deleting, SmartChat disconnects from your WhatsApp account. Your WhatsApp account at Meta with your number stays.
Do I get a confirmation?
Yes, after deleting, SmartChat sends a confirmation to your email address.
How do I back up my contacts before deleting?
Export your contacts as a CSV file beforehand and download the proofs you need as PDFs. How to do that is explained under Export data.
Does a deleted contact get messages again if I import them again?
If they had unsubscribed, no. Their number stays blocked in your account. If they hadn't unsubscribed, after the import they're unconfirmed at first, like every imported contact. They only get newsletters after confirming.
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