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WhatsApp marketing for vets.

With SmartChat you send your pet owners everything on WhatsApp that concerns their animal and your practice, for example a new consultation hour, the holiday hours or the invitation to advice before New Year's Eve.

Newsletter from a vet practice about dental month

Coffee cup on a monthly calendar, image in the newsletter

image

A calm picture suits your practice. SmartChat takes it from your website, or you upload a photo from your treatment room.

👋 Hello Ute, 🦷 in November we pay special attention to dogs' and cats' teeth. 🔍 Tartar and red gums often go unnoticed at home until late, for example by bad breath or when your darling eats worse. 🗓️ This month we do the dental check as part of all appointments , regardless of why you come. 🪥 Our team shows you how to practice tooth brushing in small steps. 🍖 We'll also tell you which chew treats are really worthwhile for the teeth. 👉 Book early, because the mornings in dental month are usually the first to go.
18:02

Text

SmartChat AI writes it from the services on your website. You read it through and change whatever your team wants to say differently.

Book dental appointment

button

The button leads straight to the appointment request. Your customer doesn't have to look up the practice's number first.

SmartChat keeps in touch with your pet owners automatically.

Welcome after sign-up, notice for pickup and a reminder before the appointment: SmartChat sends these messages for your practice without you lifting a finger. The welcome message is included in every plan, the other automations start with Basic.

As soon as a pet owner confirms
A veterinarian weighs a small kitten during a checkup at a clinic for pet health assessment.
🐾 Thanks for your confirmation, from now on you're signed up.🩺 We treat dogs, cats and small animals, from the first puppy check to old age, and we take time for every animal.📅 From us you'll hear, from open appointments, when we're open on holidays and what's new at the practice.🚪 The entrance is step-free, you'll find parking right in front of the door. Cats wait in their own quiet area with us.🚑 In an emergency you can reach us via the emergency number on our website.10:48
View opening hours

Welcome after signup

Whoever signs up at your practice and confirms gets a short welcome right away with everything they need to know for the first visit.

As soon as the practice software reports it
Cute kitten peacefully sleeping on a fluffy blanket with eyes closed and whiskers visible.
👋 Hello Peter,😊 Bella is awake again after the anesthesia and is resting relaxed in her box. We took good care of her.🕓 You can pick her up from 4 pm at our practice, our team is there for you until 6:30 pm.🩺 The vet will discuss with you at the front desk how at home continues.🧣 Feel free to bring her blanket , then she'll feel more comfortable in the car on the way home.📲 If it gets laterfor you, just write us here in the chat.14:20
Route to the practice

Notice for pickup

If your practice software can report that an animal is ready to be picked up after treatment, SmartChat sends the owner a message right away.

1 day before the appointment
Close-up of a cute orange and white cat resting in a pet carrier, looking alert.
👋 Hello Christine,📅 tomorrow at 9:30 am due when Mimi to our Control is registered with us.🧺 Please bring her in a carrier, that way your cat stays calmer in the waiting room. A cloth over the carrier helps many animals even more.📝 If you've noticed anything about Mimi lately, jot it down briefly. Then we won't forget anything.🐕 In the separate waiting area she sits apart from the dogs, right on the left next to the entrance.📲 Is the time no longer convenient? Write us here, then reschedule we.12:30
View directions

Reminder the day before

SmartChat analyzes your practice calendar (iCal) and reminds the owner one day before the appointment. If something comes up, you can give the slot to someone else.

This is how pet owners sign up at your practice.

Pet owners sign up themselves: via the QR code in the waiting room, on your website or via a link. Only those who then agree themselves in WhatsApp receive messages.

  1. 1

    Your customer scans the QR code

    The code hangs in the waiting room, and it's on the invoice and your flyer. Whoever is waiting to be called has plenty of time for it. SmartChat creates it to match your landing page.

    Practice news on WhatsApp
  2. 2

    Your customer enters first name and phone number

    On your website and behind the QR code, a small window asks for just these two details.

    Real website popup of Tierarztpraxis am Eichenhain with photo at the top, mobile view: headline Never miss offers and news again, first name Gabriele and phone number entered, button Sign up
  3. 3

    Your customer confirms in WhatsApp

    One click on Confirm, and they're in. This double opt-in shows that the number belongs to them and that they want your messages.

    👋 Hello Gabriele,🐾 here you get free appointments, our holiday opening hours and news from the practice.✅ Do you want to receive these messages? Then click the button below: Confirm.🔒 You can unsubscribe at any time. Just write STOP.10:41
    Confirm
    Confirm10:41
  4. 4

    You have the proof

    For every contact you see in SmartChat when they agreed. For your records, you download the proof as a PDF.

    Contact Gabriele in SmartChat, mobile view: status Confirmed, signup history, consent confirmed in WhatsApp and button Download proof

SmartChat AI answers your pet owners.

If a pet owner writes on the weekend but nobody at the practice can be reached, SmartChat AI replies fully automatically for you. It answers with the knowledge it has learned from your website and your documents. If it has no source, it hands over to you.

Inbox in SmartChat: SmartChat AI answers the WhatsApp question of a customer of Tierarztpraxis am Eichenhain

  • Also on weekends

    Even when the practice is closed, every pet owner gets an immediate answer to their questions.

  • In your contact's language

    SmartChat AI replies in the language your contact writes in. Vacationers with a dog understand the message right away.

  • Your practice team takes over

    If SmartChat AI doesn't know the answer, your team answers the question themselves in the inbox.

Frequently asked questions about WhatsApp marketing for vets.

Can my vet practice message pet owners on WhatsApp?

Yes, if the owner has agreed beforehand. They sign up themselves, via the QR code, your website or a link, and confirm it once in WhatsApp. SmartChat saves this consent with date and time as proof.

Should I send test results or lab values on WhatsApp?

It's best to discuss test results and lab values in person or through the channel your practice already uses for that. Through SmartChat, only send what is allowed, for example appointments, office hours, holidays and pickup. Which data you send on WhatsApp is up to you, based on your data protection obligations.

Can SmartChat remind pet owners of the next preventive checkup?

Yes, in two ways. If the appointment is in your practice calendar, SmartChat reads it via iCal and sends a reminder the day before with an automation from Basic. If no appointment is set yet, you send the reminder as a newsletter to all contacts you've marked with the tag "Vorsorge November".

Does SmartChat AI also answer questions about an animal's health?

SmartChat AI answers with the knowledge it has learned from your website and your uploaded documents . For medical questions it doesn't answer, the question stays in the inbox with your team. It does not replace an examination.

Does WhatsApp replace my emergency phone?

No. In an emergency, owners should keep calling. With SmartChat, though, you send the emergency service number and your holiday hours to all subscribers, so they already have the number in WhatsApp when it matters.

How do pet owners get onto my practice's WhatsApp list?

Via your landing page with double opt-in. SmartChat creates the QR code for it. Hang it in the waiting room and print it on the invoice or your flyer. On your website, a small window asks visitors whether they want to sign up.

Can my practice team at the front desk write in the inbox too?

Yes. All WhatsApp conversations of your practice come together in one inbox, and your team replies there too. Free offers 1 seat, Starter 3, Basic 6 and Pro 12.

Do I have to write the texts for my vet practice myself?

No. You tell SmartChat AI the topic, for example dental month in November. SmartChat AI writes the newsletter from it, with image, text and button. You read it through and send it with one click.

Can my practice keep its current phone number?

Yes. You connect your own number to SmartChat and confirm it with the code that Meta sends you. Meta is the company behind WhatsApp. You connect one number in each account.

What does SmartChat cost for a vet practice?

Free costs €0, has no time limit and needs no credit card. It includes 100 messages one-time. Starter costs €299 per month with 3,000 messages, Basic €499 with 6,000 and Pro €999 with no limit on messages. We don't deduct credits for sending. All prices plus VAT, more at Pricing.

What fees does Meta charge my practice for WhatsApp?

Meta bills you directly for the fees for WhatsApp messages. For that you add a payment method in your Meta account. You only pay SmartChat for your plan. You'll find the exact prices here.

How does a pet owner unsubscribe from the WhatsApp newsletter?

Anyone who has confirmed your newsletter writes STOP into the chat with your practice. From then on SmartChat sends them nothing more, and in your contacts they appear as unsubscribed.

How long does it take until my vet practice starts with SmartChat?

You give SmartChat AI the address of your practice's website. In 60 seconds, your landing page and QR code are ready. Then you connect your phone number and send your first newsletter.

WhatsApp marketing for your vet practice in 60 seconds.

SmartChat AI analyzes your practice's website and builds a landing page and QR code from it in 60 seconds. Free costs €0 and needs no credit card.

Try for free