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WhatsApp marketing for tilers.

With SmartChat you send your customers on WhatsApp what you want to tell them: the appointment for new shower grout, leftover stock from your warehouse or the invitation to the advice day in your showroom.

Newsletter from a tiling business: new wood-look tiles

Bright room with shelves and counter, image in the newsletter

image

A photo of the new planks shows more than any description. SmartChat takes it from your website, or you upload a picture from your showroom.

👋 Hello Ute, 🌳 our new wood-look tiles have arrived, in light oak and walnut. Even the grain changes from plank to plank. 📐 The tiles measure 20 x 120 cm and once laid look like real parquet, apart from the fine joint. 🔥 On underfloor heating they release heat well into the room. 🐕 Dog claws, wet shoes and chair legs leave no scratches, and wiping with clear water is enough. 🏡 Living room, kitchen and conservatory get one continuous floor without thresholds. 👉 The samples are now in our showroom. Come by and lay them side by side in daylight.
17:30

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SmartChat AI writes it from your website and your documents. The tile's format, color and benefit are in bold.

See wood-look tiles

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One click leads to the wood-look tiles on your website. Your customer immediately sees colors and formats.

SmartChat gets in touch automatically with your customers.

Thank-you after signup, confirmation of the measuring appointment and a notice before laying: SmartChat sends these messages for your tiling business, without you having to remember. Custom automations start with Basic.

As soon as a customer confirms
Workers laying tiles on an outdoor patio under sunlight.
🧱 Thank you, your signup is confirmed.🛁 We lay tiles in bathrooms, kitchens and living areas, from the small guest toilet to the large patio. Natural stone, mosaic and small repairs are part of it too.📅 Here you'll hear about consultation days, new samples in the showroom and open appointments for your project, whether floor, wall or balcony.🧽 Now and then you get a care tip, for example how to keep grout light or which cleaner suits marble.📲 Got a question? Write to us directly here in the chat, photos of the room are welcome too.08:52
View showroom

Thank-you after sign-up

Once a new contact has confirmed in WhatsApp, they immediately get a thank-you message. It says what you will keep them informed about.

As soon as a measuring appointment is entered
A potted palm plant in a sunlit tiled bathroom corner, creating a serene and natural ambiance.
👋 Hello Rainer,✅ your Measuring appointment is set: Tuesday, 2 pm, at your home. Allow about an hour.📏 Our master tiler measures bathroom and hallway , checks the subfloor and sees whether the old tiles have to come out.🧱 Feel free to have two or three tilesthat you like ready, or photos of them. That way we see right away which format suits your room.🚿 Are you planning a walk-in shower? Then we'll also look at the drain.🔑 Won't you be there yourself? Tell us in good time who will open the door.15:40
Reschedule appointment

Confirmation of the measuring appointment

If your trade software can report new appointments to SmartChat, your customer gets the measuring appointment on WhatsApp immediately.

1 day before laying
Stylish and elegant modern bathroom featuring double sinks, oval mirrors, and marble tiles.
👋 Hi Heike,🚐 tomorrow at 7:30 am two of our tilers will be at your door.🚿 Please clear out the bathroom and showerby then, including shampoo, towels and the mirror cabinet.🚗 For our van we need a parking spot close to the house, because we carry boxes and bags inside.🔌 Keep a power socket and a tap free, that's where we mix the adhesive.🐾 It's best if pets stay in another room during this time, because of dust and open doors.⏳ After three days everything is fully grouted, and at the end we vacuum thoroughly.13:10
Ask a question

Notice the day before laying

SmartChat reads your calendar and contacts the customer the day before laying. That way the bathroom is empty when your people ring the bell.

This is how you collect contacts for your tiling business.

Your customers sign up themselves: through the QR code on your quote, on your website or via a link. You only send them your newsletter once they have agreed in WhatsApp.

  1. 1

    Your customer scans the QR code

    The code hangs in your showroom, sits at the bottom of every quote and fits on any flyer. SmartChat creates it for your landing page.

    Tile ideas on WhatsApp
  2. 2

    Your customer enters first name and phone number

    On your website, a small window opens for this. That's all it takes.

    Real website popup of Fliesen Maurer with a photo at the top, phone view: headline "Never miss offers and news again", first name Gerhard and phone number entered, button "Sign up"
  3. 3

    Your customer confirms in WhatsApp

    They click Confirm once. That is the double opt-in, only after that are they on your list.

    👋 Hello Gerhard,🧱 here you get news from our showroom, dates for advice days and tips on tile care.✅ Do you want to receive these messages? Then click the button below: Confirm.🔒 You can unsubscribe at any time. Just write STOP.09:41
    Confirm
    Confirm09:41
  4. 4

    You have the proof

    SmartChat records when and how your customer agreed. You can show it as a PDF at any time.

    Contact Gerhard in SmartChat, mobile view: status Confirmed, sign-up history, consent in WhatsApp confirmed and button Download proof

SmartChat AI answers your customers.

When a customer writes but nobody is available anymore, SmartChat AI replies fully automatically for you. It answers with learned knowledge that it picks up from your website and your past conversations. If it has no source, it hands the question over to you.

Inbox in SmartChat: SmartChat AI answers a WhatsApp question from a Fliesen Maurer customer

  • Also after closing time

    Even in the evening and on weekends, every customer gets an instant answer to their questions.

  • In every language

    SmartChat AI replies in the language your contact writes in, for example German, English, Italian, French or Spanish. Every customer gets the message in the language they write in.

  • You keep the overview

    If SmartChat AI can't answer, the message is forwarded in the inbox to you and your team.

Frequently asked questions about WhatsApp marketing for tilers.

As a tiler, can I message my customers on WhatsApp?

Yes, if your customer has agreed beforehand. They sign up themselves, via the QR code, your website or a link, and confirm once in WhatsApp. SmartChat saves this consent as proof. Simply messaging old numbers from your phone is not allowed.

How do customers from my showroom get onto the WhatsApp list?

Through your landing page with a QR code, which SmartChat creates for you. Hang the code in your showroom, put it next to the samples or print it on your quote. On your website, a small window asks visitors if they want to sign up.

I'm on the building site all day. How much time does SmartChat take?

Little. SmartChat AI writes your newsletter, you just give the topic, for example your leftover stock. You read the text, change it if needed and send it with one click. Automations like the confirmation of the measuring appointment run without you.

Can I send photos of finished bathrooms on WhatsApp?

Yes. Every newsletter can include a picture. SmartChat takes it from your website, or you upload your own photo. If you show a customer's bathroom, ask them first if they are fine with it.

Can I send the patio message only to customers with a garden?

Yes. You give your contacts tags, for example patio, bathroom or leftover stock, and build segments from them. Then you send the newsletter only to the matching segment.

Does SmartChat write quotes or invoices for my tiling business?

No, SmartChat is not trade software. If your software can report new appointments to SmartChat through a webhook, SmartChat sends your customer the confirmation on WhatsApp. You keep writing quotes and invoices as before.

Does SmartChat remind my customers of the tiling appointment?

Yes, with an automation. SmartChat reads your appointments through the calendar connection (iCal) and sends a message the day before. Free and Starter only have the fixed automation for new contacts (confirmation and thank-you). Custom automations start with Basic: Basic has 3, 1 of them for new contacts, Pro has unlimited.

How does SmartChat AI know my tiles, services and opening hours?

SmartChat AI analyzes your website and all documents you upload, for example your price list or a brochure as a PDF. When a new collection arrives in the showroom, you upload the new documents, and SmartChat AI answers with the new information.

What happens if SmartChat AI can't answer a question about the subfloor?

Then the question stays in the inbox, and you or your team answer it yourselves. Questions that only a look on site can settle are yours. Once a person has answered a message, SmartChat AI does not step in there.

Do I need a second phone number for my tiling business?

No. You send with your own phone number. You connect it to SmartChat and confirm it with the code from Meta, the company behind WhatsApp. You connect exactly one number per account.

What does SmartChat cost for a tiler?

SmartChat Free costs €0, with no time limit and no credit card, with 100 messages one-time. Starter costs €299 per month with 3,000 messages, Basic €499 with 6,000 and Pro €999 with unlimited messages. Sending costs no credits. All prices plus VAT, more at Pricing.

What does Meta charge for my business's WhatsApp messages?

Meta bills you directly for the fees for WhatsApp messages. For this, you add a payment method in your Meta account. You pay SmartChat only for your plan. You can find the exact prices here.

How quickly is my tiling business ready on WhatsApp?

You give SmartChat AI the website of your business. In 60 seconds your WhatsApp marketing system with landing page and QR code is ready. Then you connect your number and send your first newsletter.

How does a customer on my tiling business's WhatsApp list unsubscribe?

They write STOP in the chat with your tiling business. From then on they get no more newsletters from SmartChat, and in your contact list they show as unsubscribed.

WhatsApp marketing for your tiling business in 60 seconds.

SmartChat AI analyzes the website of your tiling business and builds a landing page and QR code from it in 60 seconds. Free costs €0 and needs no credit card.

Start for free