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WhatsApp marketing for security services.

With SmartChat you send your customers by WhatsApp every message that concerns their home or business, for example the holiday service for vacations, the due maintenance of the alarm system or stewards for the next company party.

WhatsApp newsletter from a security company about the holiday service

Phone and coffee on a table outdoors, picture in the newsletter

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A calm picture from vacation shows right away what it is about. SmartChat takes a photo from your website, or you upload your own.

👋 Hello Claudia, 🎄 are you going away over Christmas and New Year's ? We will look after your house in the meantime. 🏠 Our patrol comes every evening at varying times and checks doors, windows and garage. 📬 We empty the mailbox and move the roller shuttersso everything looks lived in. 📲 After every visit you get a short message in WhatsApp. That way you know even on a ski vacation that everything is fine. 🔑 We pick up the key beforehand from you and bring it back personally after you return. 📅 For the holidays we accept bookings until December 15 .
17:10

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SmartChat AI writes it from your website and your services. Dates and services are in bold.

Book holiday service

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One click opens the booking for the holiday service. Your customer does not have to call the office for that.

SmartChat reaches out to your customers automatically.

After sign-up, after the patrol round and before the maintenance appointment: SmartChat sends these messages automatically for your security company.

As soon as a customer confirms
Simple architectural composition with a security camera on a colorful building facade.
🛡️ Thank you for your confirmation, you are now signed up.🏠 We protect homes, businesses and construction sites in the city and in the whole district.🔔 Here you get notices about the maintenance of your alarm system and free appointments for the holiday service.🦺 If you are planning a party, you will also find our steward service.📞 Our control center you can reach around the clock at the number on our website.18:06
View services

Welcome for new customers

Whoever signs up and confirms gets a first message right away. It says what your security company will write to them about in the future.

As soon as the patrol round is done
A contemporary villa surrounded by flowers and a dense forest, showcasing elegant architecture.
👋 Hello Stefan,✅ our patrol was at 9:40 pm at your house on Lindenweg.🚪 front door, patio door and garage are locked, all windows closed.📬 We have emptied the mailbox , the mail is in the hallway.💡 The timer in the living room is running, the light goes off at 11 pm.🌙 The next visit follows tomorrow at a different time.21:44
Open patrol report

Message after the patrol round

If your dispatch software can report every completed patrol round to SmartChat, your customer gets a short message with the time right away.

1 day before the maintenance appointment
Person using pliers to cut through colorful electrical wires, showcasing DIY electronics work.
👋 Hello Petra,📅 tomorrow between 8 and 10 am our technician is coming for the maintenance of your alarm system.🔢 Please have your operating code ready. You disarm the system yourself yourself, he never types it in.🐕 If you have pets, it is best to keep them in a room without detectors during that time.🅿️ He parks the white service van right in front of your driveway.📲 No longer suits you? Just reply here, and we will find a 🔄 Does it not work after all? Write to us here by the day before, and we will find a.15:00
Reschedule appointment

Reminder before maintenance

SmartChat analyzes your calendar and reminds your customer the day before maintenance. That way your technician does not stand in front of a locked door.

This is how customers get onto your WhatsApp list.

Your customers sign up on their own, via the QR code on the maintenance report, the window on your website or a link. Only once they have confirmed in WhatsApp do they get your newsletter.

  1. 1

    Your customer scans the code on the maintenance report

    The QR code is on your quote, the maintenance report and the invoice. SmartChat creates it for your landing page.

    Security notices by WhatsApp
  2. 2

    Your customer signs up on your website

    If a homeowner looks for the holiday service on your website, a small window asks whether he wants appointments and notices by WhatsApp.

    Real website popup from Sicherheitsdienst Falkner with a photo at the top, phone view: heading Keine Angebote und News mehr verpassen, fields for first name and phone number, button Eintragen
  3. 3

    Your customer confirms in WhatsApp

    One click on Confirm is enough. This second consent is called double opt-in, and it comes from your customer himself.

    👋 Hello Wolfgang,🛡️ here you get appointments for the holiday service, the maintenance of your alarm system and notices for your home.✅ Do you want to receive these messages? Then click the button below: Confirm.🔒 You can unsubscribe at any time. Just write STOP.18:05
    Confirm
    Confirm18:05
  4. 4

    You have the proof

    SmartChat saves for every contact when and in which way they gave consent. If someone asks, you download the proof as a PDF.

    Contact Wolfgang in SmartChat, mobile view: status Confirmed, sign-up history, consent confirmed in WhatsApp and button Download proof

SmartChat AI answers your customers immediately.

If a customer writes in the evening but nobody in your office can be reached anymore, SmartChat AI answers fully automatically for you. It answers with the knowledge it has learned from your website and your past conversations. If it has no source, it hands over to you.

Inbox in SmartChat: SmartChat AI answers a WhatsApp question from a customer of Sicherheitsdienst Falkner

  • Also after closing time

    If a homeowner writes in the evening, he gets an answer to his question right away.

  • In every language

    SmartChat AI answers in your customer's language. Even business customers from abroad understand the message right away.

  • Your office takes over

    If SmartChat AI cannot answer, the message is passed on to your dispatch team in the inbox.

Frequently asked questions about WhatsApp marketing for security services.

Can my security company message customers on WhatsApp?

Only if your customer has agreed. They sign up on their own, via the QR code, your website or a link, and confirm once in WhatsApp. SmartChat saves this consent as proof. You can import contacts from your customer file as a file. They are unconfirmed at first and only get the newsletter once they are confirmed: either by clicking the confirmation message, or you show how and where you collected them, and SmartChat unlocks them.

How do my security company's customers get onto the WhatsApp list?

Through your landing page. SmartChat creates a QR codefor it, which you print on quotes, maintenance reports and invoices. On your website, a small popup asks your visitors whether they want appointments and notices by WhatsApp.

Does SmartChat replace our control center or the emergency call?

No. Alarms keep running through your control center and your usual channels. SmartChat is for notices, offers and appointments by WhatsApp. In an emergency, your customer still calls the emergency number or the number of your control center.

May I send alarm codes or key numbers by WhatsApp?

We advise against it. Operating codes, key numbers and floor plans do not belong in a chat or newsletter. Clarify with your data protection officer which data you exchange via WhatsApp. This answer is not legal advice.

Can my customer get a message after every patrol round?

Yes, if your dispatch software can report completed patrol rounds to SmartChat through a webhook. Then SmartChat sends a short message with the time right away as an automation . It's best to ask your provider whether your software can do this.

Does SmartChat also suit business customers and property managers?

Yes. The contact person at the business or property management signs up on their own and gets your notices directly in WhatsApp, for example about winter patrols or stewards for the summer party.

Do I have to write the messages for my security company myself?

No. You give SmartChat AI a keyword, such as "holiday service over Christmas", and get a finished text that fits your security company. You read it, change a word if needed and send it with one click.

What does SmartChat AI answer when a customer asks about the price for property security?

SmartChat AI only answers with what is on your website and in your uploaded documents. If there is no price there, the question stays in the inbox, and your team replies with a quote.

Can dispatch and the office answer too in shift work?

Yes. All WhatsApp conversations come together in one shared inbox, no matter who is on duty. Free has 1 seat in the team, Starter 3, Basic 6 and Pro 12.

Do I need a new phone number for my security company?

No. You send with your own phone number, for example your office number. You connect it with SmartChat and confirm it with the code from Meta, the company behind WhatsApp. You connect one number per account.

What does SmartChat cost for a security company?

SmartChat Free costs 0 €, with no time limit and no credit card, with 100 messages one time only. Starter costs 299 € per month with 3,000 messages, Basic 499 € with 6,000 and Pro 999 € with unlimited messages. You pay no credits for sending. All prices plus VAT, more under Pricing.

What fees does Meta charge for my security company's WhatsApp messages?

Meta bills you directly for the fees for WhatsApp messages. For that, you add a payment method in your Meta account. You only pay SmartChat for your plan. You can find the exact prices here.

How many automations does my security company get?

Custom automations are available from Basic: Basic has 3, 1 of them for new contacts, Pro has unlimited. Free and Starter only have the fixed automation for new contacts (confirmation and thank you). A custom automation sends automatically, for example the reminder on the day before the maintenance appointment.

How does a customer unsubscribe from my WhatsApp newsletter?

Your customer writes STOP into the chat with your security company. From then on he gets no more newsletters, and he shows as unsubscribed in your contact list.

WhatsApp marketing for your security company in 60 seconds.

SmartChat AI analyzes your website. In 60 seconds, your WhatsApp marketing system with landing page and QR code is ready. Free costs €0 and needs no credit card.

Try for free