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WhatsApp marketing for physiotherapists.

With SmartChat you send your patients every piece of news from your practice by WhatsApp, for example a freed-up appointment, the new back course or equipment training after the last prescription.

WhatsApp newsletter about the new back course

Plain calendar on a light wall, image in the newsletter for the course start

image

A calm photo for the course start stands out in the chat right away. You take an image from your website or upload your own.

👋 Hello Monika, 🧘 in January a new back course in a small group: eight sessions, always on on Wednesdays at 6 pm starts in our gym room. 👥 There are ten places at most, so our therapist can look at every exercise with you. 🪑 You learn movements for everyday life at a desk and for at home, without any equipment. 🧾 The course costs 120 €. Ask your health insurance whether they cover part of it. 🧺 Mats are ready, you only need to bring comfortable clothing and a towel. 👉 We accept registrations until 15 December .
17:30

Text

SmartChat AI writes it from your website and your course schedule. Date, price and places are in bold.

Secure your course place

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One click leads straight to the registration for the back course. Your patient does not have to call the practice for it.

SmartChat sends these messages automatically.

Welcome, appointment series and the reminder the day before run automatically for your practice, without you having to take care of it. The thank-you after sign-up runs in every plan, your own automations are available from Basic.

As soon as a patient confirms
Relaxing foot massage therapy in a serene spa setting promoting wellness and tranquility.
🙌 Thank you, your registration is confirmed.🏥 You'll find us in the ground floor at the Wasserturm, with an elevator and parking spaces in the courtyard.📅 Here you'll hear about dates that became free, new courses and our opening hours on public holidays.💬 For questions about your treatment time just write to us here in the chat.🕖 Our reception is open Monday to Friday from 7 am for you.15:47
View directions

Welcome after confirmation

When a patient has confirmed in WhatsApp, they get a thank-you message right away and know which messages your practice sends them.

As soon as the series is scheduled
Detailed shot of a person's hand writing notes on a calendar using a blue marker.
👋 Hello Peter,✅ your Appointment series has been entered, here are all six treatments.📅 Mon 9 Nov, Thu 12 Nov, Mon 16 Nov, Thu 19 Nov, Mon 23 Nov and Thu 26 Nov, each at 5:15 pm.👟 Bring comfortable clothes and a large towel with.🅿️ You can usually find free parking 📍 You'll find the entrance behind the building.📲 Does a day not work? Write to us directly here, and we will find another time.11:52

All appointments of the series

If your practice software reports a newly scheduled series to SmartChat, your patient sees all the days at a glance in WhatsApp.

1 day before the treatment
A payment terminal and a small white gift bag on a wooden countertop, ideal for commerce themes.
👋 Hello Ute,⏰ tomorrow at 4:40 pm we will see you for your treatment.💳 You can also pay the co-payment with us by card pay.🚪 Just check in at the Sign-up form, and your therapist will come and get you.🩳 It is best to come already in comfortable clothes, then we can start right away.📲 Something came up? Please until today 6 pm cancel, then another patient gets the spot.12:00
Reschedule appointment

Reminder the day before

SmartChat analyzes your calendar and reminds patients one day before every treatment. If someone cancels, you send the free time with a booking link to your patients.

This is how your patients get onto your WhatsApp list.

Your patients sign up themselves: through the QR code on the appointment card, on your website or through a link. Your patient only gets your newsletter after confirming in WhatsApp.

  1. 1

    Your patient scans the appointment card

    You print the QR code on the appointment card, hang it in the waiting area or put it on your website. SmartChat creates it to match your landing page.

    Free appointments by WhatsApp
  2. 2

    Your patient enters first name and phone number

    The window asks only for these two details, nothing about health insurance or complaints.

    Real sign-up popup on the landing page of Physiotherapie am Wasserturm, mobile view: headline Never miss offers and news again, first name Gabriele and phone number entered, button Sign up
  3. 3

    Your patient confirms in WhatsApp

    They click Confirm. Every patient does this double opt-in once themselves before your practice writes to them.

    👋 Hello Gabriele,💬 here you get appointments that have become free, new courses and info from our practice.✅ Do you want to receive these messages? Then click the button below: Confirm.🔒 You can unsubscribe at any time. Just write STOP.15:46
    Confirm
    Confirm15:46
  4. 4

    You have the proof

    SmartChat records when and how your patient agreed. You file the proof with your records as a PDF.

    Contact Gabriele in SmartChat, mobile view: status Confirmed, signup history, consent confirmed in WhatsApp and button Download proof

SmartChat AI answers questions about your practice.

When a patient writes in the evening and nobody in your practice can be reached anymore, SmartChat AI replies fully automatically for you. She answers with the knowledge she has learned from your website and your documents. If she has no source, she hands over to you. If there are sensitive questions, your team can take over.

Inbox in SmartChat: SmartChat AI answers the WhatsApp question of a customer of Physiotherapie am Wasserturm

  • Also late in the evening

    SmartChat AI answers their questions, even when your registration is already closed.

  • Every language

    SmartChat AI replies in the language your patient writes in. Every patient understands the message right away, in the language of their question.

  • Your team takes over

    Only put in organizational things. Everything else then lands with your therapists in the inbox.

Frequently asked questions about WhatsApp marketing for physiotherapists.

Can my physiotherapy practice message patients on WhatsApp?

Yes, if the patient has agreed beforehand. They sign up themselves, through the QR code on the appointment card, your website or a link, and confirm once in WhatsApp. SmartChat saves this consent for you as proof.

What can go in a WhatsApp message to my patients?

Best to keep it to organizational matters: day, time, place, courses and what to bring to the appointment. Diagnoses, complaints and details from the prescription do not belong in a WhatsApp message. Which content suits your practice is something you clarify with your data protection officer. This is not legal advice.

Can I advertise massages and courses by WhatsApp?

Factual info about offers, prices and appointments is common. Anyone who sends marketing by WhatsApp usually needs the contact's consent. Do not promise cures or results. For a specific wording, your professional association or a lawyer can help.

How do I quickly offer a canceled appointment again?

When someone cancels, you send the free time as a newsletter with a booking link to your contacts. Whoever books first gets the appointment. With tags you choose who gets the message.

Does SmartChat remind my patients of their next treatment appointment?

Yes, from Basic with an automation. SmartChat analyzes your calendar through an iCal link and sends a reminder by WhatsApp the day before. Free and Starter only include the fixed automation for new contacts (double opt-in), Basic 3 and Pro unlimited.

Does SmartChat work with my practice software?

There is no ready-made connection to individual practice programs. If your program offers an iCal link, SmartChat takes your appointments from it. If it can report new appointments by webhook, SmartChat uses that to start a message.

Does SmartChat AI answer questions about pain and exercises?

SmartChat AI does not answer medical questions. The question stays in the inbox with your team. SmartChat AI answers with what is on your website and in your documents. Only put organizational things there, like opening hours, co-payment and directions. Your therapists answer everything else in the inbox.

How do patients sign up for my practice's WhatsApp messages?

Through your landing page. SmartChat creates a QR code for it, for the appointment card, the counter or the notice board in the waiting area. On your practice website, a small popup asks visitors if they want free appointments by WhatsApp.

Can I message course participants and self-paying patients separately?

Yes. You give your contacts tags, for example "Back course" or "Equipment training". You then send the newsletter about the new course only to the right group.

Can my therapists and the front desk answer in the inbox too?

Yes. All WhatsApp conversations of your practice come together in one inbox , and everyone on the team answers from there. Free has 1 seat, Starter 3, Basic 6 and Pro 12.

Does my practice need a new phone number for WhatsApp?

No. You connect your practice's number to SmartChat and confirm it with a code from Meta, the company behind WhatsApp. That is one number per account.

What does SmartChat cost for a physiotherapy practice?

You start with SmartChat Free for 0 €, with no time limit and no credit card, with 100 messages one time. Starter costs 299 € a month for 3,000 messages, Basic 499 € for 6,000 and Pro 999 € for unlimited. We do not deduct credits for sending. All prices plus VAT, more at Pricing.

What does Meta charge my practice for WhatsApp?

Meta bills your practice directly for the fees for WhatsApp messages. For that you add a payment method in your Meta account. You pay SmartChat only for your plan. You can find the exact prices here.

How quickly is my physiotherapy practice ready with SmartChat?

You give SmartChat AI the address of your practice website. In 60 seconds your landing page and QR code for your appointment card are ready. Then you connect your phone number and send your first message to your patients.

How does a patient unsubscribe from my practice's WhatsApp messages?

They write STOP in the chat with your practice. From then on they get no newsletter and no free appointments from SmartChat, and in your contact list they show as unsubscribed.

WhatsApp marketing for your practice in 60 seconds.

SmartChat AI analyzes the website of your physiotherapy practice. In 60 seconds your landing page and QR code are ready. Free costs 0 € and needs no credit card.

Try it free now