Skip to content

WhatsApp marketing for flower shops.

With SmartChat you send your customers on WhatsApp what you want to tell them: the bouquet of the week, the first peonies of the season or the reminder to pre-order for Mother's Day.

WhatsApp newsletter from a flower shop with autumn wreaths

Bright shop with shelves and counter, image in the newsletter

image

At the top is a photo from your shop or of your wreaths. You upload it, or SmartChat takes one from your website.

👋 Hello Ute, 🍂 from Saturday you'll find our autumn wreaths for the front doorhanging in our shop, freshly tied in our workshop behind the store. 🌰 They are made of rose hips, ornamental apples and hydrangeasthat we dried ourselves in late summer. 🎃 New in our range are ornamental pumpkins in all sizes and bowls with heather and grasses for balcony and terrace. 💶 Small ones are available from €35, and on request we make them to your size. 🧺 Bring your old wreath base and we'll decorate it with twigs and berries of the season. 👉 Drop by while the full selection is still there.
09:10

Text

You just give SmartChat AI the topic, such as your autumn wreaths. SmartChat AI writes the text with emojis and bold prices to fit your flower shop.

View autumn wreaths

button

Below it, a button leads to your selection on the website. Your customer sees sizes and prices with one click.

SmartChat sends these messages automatically.

Thank-you, order confirmation and appointment reminder: you don't have to type them. SmartChat sends them at the right moment, even when you're standing at the arranging table. Custom automations are available from Basic.

As soon as a customer confirms
Vibrant flowers in rustic buckets showcased inside a cozy floral shop.
💐 Thank you, your sign-up is confirmed.🌿 We tie everything by hand, with flowers from the wholesale market and from local nurseries, many of them just a few kilometers away.📲 Here you'll hear about the Bouquet of the week, about new stock and special varieties as soon as they arrive.🌷 Before Mother's Day and Valentine's Day we'll remind you in good time to pre-order, so nothing is sold out.🎀 On request, we wrap every gift with ribbon and card on.📍 You'll find us on the market square, there is parking in the underground garage right next door.16:05
View opening hours

Thank-you after sign-up

Anyone who signs up and confirms immediately gets a short greeting from your shop.

As soon as an order comes in
Detailed close-up of beautiful red roses in a lush green garden setting.
👋 Hello Martin,✅ your order has arrived: a bouquet of red roses with baby's breath for February 14.🌹 We pick up the blooms fresh the day before from the wholesale market so they last long and only fully open for the recipient.🚚 We deliver between 9 am and 12 pm to the address you gave. If nobody is home, we ring the neighbor's bell.🎁 Everything comes in tissue paper with a ribbon, the way a gift should be.💌 On the card, we write your greeting by hand.📲 Does anything change about place or time? Just reply here in the chat.19:20
View order

Order confirmation

If your order system reports a new order to SmartChat, the confirmation goes to your customer by WhatsApp immediately.

1 day before the appointment
Classy white floral arrangement featuring candles, perfect for weddings or events.
👋 Hello Birgit,📅 tomorrow at 3 pm we'll discuss the table decorations for your silver wedding anniversary.🌼 We'll have samples in white and silver-gray ready for you, plus matching candles and runners.🎨 The invitation card or a fabric sample also helps, we'll match the colors of the blooms to it.📸 Do you have photos of the banquet hall? Feel free to bring them, then we'll plan the arrangements in the right size.🪑 Also tell us how many tables and guests there will be.⏱️ For the consultation, we'll take about half an hour time.09:00
View directions

Reminder for the consultation

If a consultation for table decorations or a bridal bouquet is in your calendar, SmartChat reminds your customer the day before.

This is how you collect contacts with every bouquet.

Your customers sign up themselves: via the QR code on the card on the bouquet, on your website or via a link. They only get your newsletter once they have confirmed in WhatsApp.

  1. 1

    Your customer scans the QR code

    The code hangs on the card attached to every bouquet, and it's on a small stand in the shop. SmartChat creates it to match your landing page.

    Fresh flowers on WhatsApp
  2. 2

    Your customer enters first name and phone number

    A window opens with exactly these two fields.

    Real sign-up popup on the landing page of Blumenhaus Winter, mobile view: headline Never miss offers and news again, first name Christine and phone number entered, button Sign up
  3. 3

    Your customer confirms in WhatsApp

    They click Confirm once. That's double opt-in: only this consent of their own allows you to send them your newsletter.

    👋 Hello Christine,💐 here you'll hear about the Bouquet of the week, about new varieties and pre-ordering for Mother's Day.✅ Do you want to receive these messages? Then click the button below: Confirm.🔒 You can unsubscribe at any time. Just write STOP.10:41
    Confirm
    Confirm10:41
  4. 4

    You have the proof

    SmartChat shows when and via which route your customer agreed. You download the proof as a PDF.

    Contact Christine in SmartChat, mobile view: status Confirmed, sign-up history, consent confirmed in WhatsApp and button Download proof

SmartChat AI answers your customer, even after closing time.

If a customer writes but nobody in your shop can be reached anymore, SmartChat AI answers fully automatically for you. It answers with the knowledge it has learned from your website and your documents. If it has no source, it hands over to you.

Inbox in SmartChat: SmartChat AI answers the WhatsApp question of a customer of Blumenhaus Winter

  • Evenings too

    If someone writes after closing time, they get an immediate answer to their questions.

  • In every language

    SmartChat AI answers in the language your customer wrote in. Every customer understands the message right away.

  • Your team takes over

    If SmartChat AI is missing some information, the question stays in the inbox, and someone from your shop answers.

Frequently asked questions about WhatsApp marketing for flower shops.

Can my flower shop just message customers on WhatsApp?

No, only after they have agreed. Your customer signs up themselves, via the QR code, your website or a link, and then confirms in WhatsApp. SmartChat records this consent with date and time for you.

Where do I put the QR code in my flower shop?

Where your customers already look: in the shop window, at the arranging table or on the little card on the bouquet. SmartChat creates the code for your landing page, and you print it as often as you like. On your website, an additional small popupasks whether visitors want to sign up.

Can I send the bouquet of the week with a photo?

Yes. Your newsletter can have an image or video at the top. You upload a photo of your bouquet or take one from your website. Below it come the text and a button to your website.

Does SmartChat take orders for bouquets and wreaths?

No, SmartChat is not an ordering system or a cash register. If a customer writes to you on WhatsApp about which bouquet they want, the message lands in SmartChat's inbox. There you or your team confirm the order directly in the chat.

Can I schedule the reminder for Mother's Day or Valentine's Day in advance?

Yes. You write the newsletterwhen things are quiet in the shop, and you set the day and time for sending. SmartChat then sends it at the planned time to all subscribers.

How does SmartChat AI know my prices and delivery areas?

SmartChat AI analyzes your website and the documentsthat you upload, for example a price list as a PDF. If prices or delivery times change, you upload the new list, and SmartChat AI answers with it from then on.

What does SmartChat AI do with special requests like a bridal bouquet?

If SmartChat AI doesn't know the answer, the question stays in the inbox for you. You or your team then answer yourselves. As soon as a human has written in the conversation, SmartChat AI holds back on that message.

Does SmartChat AI also answer customers who don't write in German?

Yes, in the language your customer writes in. If someone orders a bouquet for a friend in Italian, they get the answer in Italian.

Can my florists in the shop answer too?

Yes. All WhatsApp chats come together in a shared inbox, and everyone on the team sees what has already been answered. Free has 1 team seat, Starter 3, Basic 6 and Pro 12.

Do I need a new phone number for my flower shop?

No, you use your shop's number. You connect it once with SmartChat and confirm it with a code from Meta, the company behind WhatsApp. One account has exactly one number.

What does SmartChat cost for a flower shop?

Free costs €0, with no time limit and no credit card, with 100 messages one-time. Starter costs €299 per month with 3,000 messages, Basic €499 with 6,000 and Pro €999 with unlimited. You pay no credits for sending. All prices plus VAT, more under Pricing.

What does Meta charge for my flower shop's WhatsApp messages?

Meta bills you directly for the fees for WhatsApp messages. For this, you add a payment method in your Meta account. You pay SmartChat only for your plan. You can find the exact prices here.

How many automations are included for my flower shop?

Free and Starter include only the fixed automation for new contacts (confirmation and thank-you). Custom automations are available from Basic: Basic has 3, 1 of them fixed, Pro unlimited. A custom automation sends automatically, for example the reminder the day before a consultation.

How quickly is my flower shop ready with SmartChat?

You give SmartChat AI your website address. In 60 seconds, your landing page, QR code and your WhatsApp marketing system are ready. Then you connect your number and send the first bouquet of the week.

How does a customer unsubscribe from my flower shop's WhatsApp newsletter?

Anyone who has confirmed your newsletter writes STOP in the WhatsApp chat with your flower shop. From then on, SmartChat sends them nothing and marks them as unsubscribed in your contact list.

WhatsApp marketing for your flower shop in 60 seconds.

SmartChat AI analyzes your flower shop's website. After 60 seconds, you have your landing page and the QR code. Free costs €0 and needs no credit card.

Start now