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WhatsApp marketing for electronics retailers.

With SmartChat, you send your customers everything new in your store by WhatsApp: the smartphone that just arrived, a display piece at a good price or the invitation to the home cinema evening.

Example of a WhatsApp newsletter from an electronics store

Bright shop with shelves and counter, image in the newsletter

image

A photo from your store shows where your customer will find the headphones. SmartChat takes it from your website, or you upload your own.

👋 Hello Ute, 🎧 at our new headphone counter you can now try out over 20 headphones in peace. ✈️ On the train and on the plane, the noise cancellinghelps you: it blocks out the noise around you. 🏃 For sports, there are lightweight in-ear headphonesthat stay put even when jogging. 📞 Before you go, we pair everything with your phoneso you can listen to music right away. 👉 Come by for a listening session , our team will advise you gladly.
16:30

Text

SmartChat AI writes it from your website and your brochure. Important things are in bold.

View headphones

button

One click leads to your headphones on the website. Your customer lands directly on the right device.

SmartChat gets in touch automatically with your customers.

When a customer signs up, SmartChat sends the thank-you on every plan. From Basic, SmartChat also sends the matching message when their repair is done or their new TV arrives tomorrow, without you lifting a finger.

As soon as a customer confirms
Hands-on electronics repair with tools, circuit board, and soldering station on workspace.
🤝 Thank you for your Confirmation.🏪 We are a specialist tech store with our own Workshop in the town center.🆕 Here you'll find out when new devices arrive or a display piece becomes available.🛠️ If your phone, laptop or TV is acting up, just write to us in this chat.🕘 We're open Monday to Saturday drop off after the advice meeting 9:30 am.13:05
Plan route

Welcome after confirmation

Anyone who signs up and confirms immediately gets a thank-you. In it, you introduce your business and say which messages will come.

As soon as the repair is done
Crop anonymous focused male observing detachable connector in studio in spacious apartment in soft daylight
👋 Hello Andreas,✅ your Laptop is ready and waiting for you.🔧 Our technician has replaced the display and the checked the battery.💶 As discussed, the repair costs 189 €.🕘 Pick it up today until 7 pm at the service counter from.🧾 Please bring your work order slip with.14:40

Repair is done

If your workshop program can report finished jobs to SmartChat, your customer is notified right away by WhatsApp.

1 day before the delivery date
Contemporary living room with a gray sectional sofa and a wall-mounted TV.
👋 Hello Christine,🚚 tomorrow between 8 and 10 am we'll bring your new 55-inch TV.🔧 Our technician will mount it on the wall and set up all the channels on.♻️ He'll take your old device with him right away.📶 Please have your Wi-Fi password ready, so streaming works right away too.📲 Doesn't the time work? Just reply briefly in this chat.17:15
Reschedule appointment

Reminder before delivery

SmartChat analyzes the delivery date in your calendar and reminds your customer the day before. Then someone is home when the technician rings the bell.

This is how you collect contacts in the store and online.

Your customers sign up themselves: through the QR code in the store, on your website or through a link. You only send your newsletter once they have confirmed in WhatsApp.

  1. 1

    Your customer scans the QR code

    The code is stuck on the service counter, hangs in the shop window and is on every receipt. SmartChat creates it for your landing page.

    New devices via WhatsApp
  2. 2

    Your customer enters first name and phone number

    After the scan, a small window opens. It only asks for first name and WhatsApp number.

    Real sign-up popup on the Technikhaus Zeller landing page, mobile view: headline Never miss offers and news again, first name Bernd and phone number entered, button Sign up
  3. 3

    Your customer confirms in WhatsApp

    He clicks Confirm once. This double opt-in means every customer agrees for themselves in WhatsApp before you write to them.

    👋 Hello Bernd,📱 here you'll hear about new devices, display models and our demo evenings.✅ Do you want to receive these messages? Then click the button below: Confirm.🔒 You can unsubscribe at any time. Just write STOP.11:22
    Confirm
    Confirm11:22
  4. 4

    You have the proof

    SmartChat records when and where your customer gave consent. You can file the proof with your records as a PDF.

    Contact Bernd in SmartChat, mobile view: status Confirmed, sign-up history, consent confirmed in WhatsApp and button Download proof

SmartChat AI answers the questions of your customers.

When a customer writes but nobody in the shop can be reached anymore, SmartChat AI replies fully automatically for you. She answers with the knowledge she has learned from your website, your brochure and your documents. If she has no source, she hands it over to you.

Inbox in SmartChat: SmartChat AI answers the WhatsApp question of a customer of Technikhaus Zeller

  • Even after closing time

    If a customer asks in the evening or on a Sunday, they get an answer right away.

  • In your customer's language

    SmartChat AI replies in the language your contact writes in. Anyone who asks in English gets the answer in English.

  • Tech questions for your team

    If SmartChat AI can't answer a question about a device fault, the message is forwarded to your team in the inbox.

Frequently asked questions about WhatsApp marketing for electronics retailers.

Can my electronics store message customers from the cash register system on WhatsApp?

Not just like that. A phone number from the checkout system or a repair order is not yet consent to your newsletter. Your customer signs up themselves and confirms once in WhatsApp, and SmartChat stores this consent as proof. For legal questions in individual cases, your lawyer can help.

How do customers sign up for WhatsApp in my store?

With the QR code, which SmartChat creates for your landing page. Stick it on the service counter, in the shop window, or print it on the receipt. On your website, a popup also asks for first name and WhatsApp number.

Can I send customers a WhatsApp as soon as their repair is done?

Yes, if your workshop or checkout software can report finished orders to SmartChat. Then an automation sends the message automatically. The customer must be signed up and confirmed beforehand. Without this connection, you write to them yourself in the SmartChat inbox.

Does SmartChat AI know my devices and prices?

SmartChat AI analyzes your website and the documents you upload, for example your brochure or your price list as a PDF. What isn't in there, SmartChat AI doesn't know, such as your stock as of today. Such questions are forwarded to your team.

What happens with a tech question that SmartChat AI cannot answer?

Then the message is forwarded to your team in the inbox. Your technician replies themselves, for example for an error message on the TV. If someone from your team writes in the conversation, SmartChat AI holds back on this message.

Can I present new devices with a photo by WhatsApp?

Yes. Every newsletter can have an image, for example of the new smartphone in your showroom. SmartChat takes the photo from your website, or you upload your own. Below it is a button that leads directly to the device on your website.

Do I have to write the texts for my store myself?

No. You just tell SmartChat AI what it's about, for example a display piece or your home cinema evening. SmartChat AI writes the newsletter to fit your business. You read it through and send it with one click.

Can sales and workshop reply together?

Yes. All WhatsApp conversations come together in one inbox, and everyone on your team can reply there. Free has 1 seat, Starter 3, Basic 6 and Pro 12.

Do I need a new phone number for WhatsApp?

No, you use your store's number. You connect it with SmartChat and confirm it with the code from Meta, the company behind WhatsApp. You connect one number per account.

What does SmartChat cost for an electronics store?

Free costs €0 with no time limit and no credit card, and includes 100 messages once. Starter costs €299 per month with 3,000 messages, Basic €499 with 6,000 and Pro €999 with unlimited messages. Sending costs no credits. All prices plus VAT, more at Pricing.

What fees does Meta charge for WhatsApp?

Meta bills the fees for WhatsApp messages directly to you. For that, you add a payment method in your Meta account. SmartChat only charges you for your plan. You can find the exact prices here.

How many automations does my plan include?

Free and Starter only include the fixed automation for new contacts (confirmation and thank-you). Basic includes 3 automations, 1 of which is this fixed one, so 2 custom ones. Pro includes unlimited. A custom automation sends automatically, for example the reminder the day before the delivery date.

How long does it take until my store is ready to go with SmartChat?

You give SmartChat AI the address of your website. In 60 seconds, your WhatsApp marketing system, your landing page and your QR code are ready. After that, you connect your number and send your first newsletter.

How does a customer unsubscribe from the WhatsApp messages of my store?

They write STOP into the WhatsApp chat with your shop. SmartChat then sends them nothing more and marks them as unsubscribed in your contact list.

WhatsApp marketing for your electronics shop in 60 seconds.

SmartChat AI analyzes your shop's website. In 60 seconds, your landing page and QR code are ready. Free costs €0 and needs no credit card.

Try for free