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WhatsApp marketing for dentists.

With SmartChat you send your patients everything your practice wants to tell them by WhatsApp: the reminder for teeth cleaning, an appointment that suddenly became free or the new evening clinic.

Newsletter from a dental practice about the practice vacation between Christmas and New Year

Small desk calendar on a bright table, image in the practice newsletter

image

A simple image looks professional and suits a practice. You upload your own photo, for example of the bright reception.

👋 Hello Gabriele, 🎄 between Christmas and New Year our team takes a break: the practice is closed from 23.12. to 4.1. . 🦷 Is something still due before then? The last free spots before the holidays we give out until mid-month. 🚑 In case of severe pain, the emergency dental servicewill help you. Its number is on our website and in the phone message. 📅 From January 5 we're here for you again, also with the evening clinic. ✨ Would you like to start the new year with a teeth cleaning ? Then we'll reserve a time for you right now. 👉 Reply with your preferred day, before the first weeks are booked up.
08:45

Text

SmartChat AI writes the message from the details on your practice website. You only add the dates of the practice vacation and read it through once.

Book an appointment in January

button

One click opens the appointment request on your website. Your patient doesn't have to search long for the right form.

SmartChat reminds your patients automatically.

Three messages run without you having to take care of them: the thank-you after sign-up, the confirmation of a new appointment and the reminder the day before. The thank-you is included in every plan, the other automations are available from Basic.

As soon as a patient confirms
Stylish and modern dentist office with dental chair and equipment in a well-lit setting.
✅ Thanks, your sign-up with us is confirmed.🦷 From now on we'll remind you of your next Control.⚡ If an slot freebecomes free at short notice, we'll let you know here.📢 When we're on Vacation and who is covering for us then, you'll hear here first.🕐 Our opening hours and your evening clinic can be found on the website at any time.08:47
View opening hours

Thank-you after sign-up

Once a patient has agreed, they immediately get a short thank-you message. It says what your practice will inform them about.

As soon as an appointment is made
A row of colorful pastel toothbrushes aligned on a smooth marble surface.
👋 Hello Thomas,✅ your appointment is signed up: Wednesday, 12 November, 9:40 am.🦷 Planned is a Control, allow about half an hour.💊 Have you started taking new tablets since your last visit? Then please bring your medication plan with.🪪 And don't forget your health insurance card not.📲 If the time doesn't suit you after all, just reply here. We'll find you a another day.15:02

Appointment confirmation

If your practice software reports a newly made appointment to SmartChat, the confirmation goes straight to your patient via WhatsApp.

1 day before the appointment
An adult woman writing on a counseling form during a business appointment in an office setting.
👋 Hello Karin,⏰ tomorrow at 2:30 pm you're scheduled at our practice.📋 Please come ten minutes early, we have a short questionnaire for you.🅿️ You'll find free parking spaces are in the courtyard, the driveway is next to the pharmacy.📲 If something comes up, let us know here in good time, and someone else gets your slot.12:00
View directions

Reminder before the appointment

SmartChat takes the appointments from your calendar and reminds them the day before. Anyone who can't make it cancels in good time, and you pass the time on.

Your patients sign up by themselves.

Your patients sign up through the QR code at the practice, your website or your link. Only once they confirm in WhatsApp do you send them your newsletter.

  1. 1

    Your patient scans the QR code

    The code stands on a display in the waiting room or on the card with the next appointment. SmartChat creates it to match your landing page.

    Appointments and practice news via WhatsApp
  2. 2

    Your patient enters first name and phone number

    The window asks for nothing more: no health insurance, no symptoms, just first name and phone number.

    Real sign-up popup on the landing page of Zahnärzte am Kirchplatz, mobile view: headline Keine Angebote und News mehr verpassen, first name Jürgen and phone number entered, button Anmelden
  3. 3

    Your patient confirms in WhatsApp

    One click on Confirm is enough. This way every patient agrees themselves, that is called double opt-in.

    👋 Hello Jürgen,🦷 here we remind you of your check-up, we message you when an appointment becomes free, and send you news from the practice.✅ Do you want to receive these messages? Then click the button below: Confirm.🔒 You can unsubscribe at any time. Just write STOP.08:46
    Confirm
    Confirm08:46
  4. 4

    You have the proof

    SmartChat records when and how your patient gave consent. For your records, you download the proof as a PDF.

    Contact Jürgen in SmartChat, mobile view: status Confirmed, signup history, consent confirmed in WhatsApp and button Download proof

Even after the practice closes, your patients get an answer.

When a patient writes but nobody at the practice can be reached any more, SmartChat AI replies fully automatically for you. It replies with the knowledge it has learned from your website and your documents. What it doesn't know, your team answers themselves in the inbox.

Inbox in SmartChat: SmartChat AI answers a customer's WhatsApp question for Zahnärzte am Kirchplatz

  • Also on weekends

    Questions from Friday evening don't sit until Monday. Your patient gets an answer right away.

  • In every language

    SmartChat AI replies in your contact's language. Anyone new in town understands the message right away.

  • Your team replies with

    You see every message in the inbox. If it's about pain or a treatment, your reception replies themselves.

Frequently asked questions about WhatsApp marketing for dentists.

Can my dental practice message patients on WhatsApp?

Only patients who have signed themselves up and confirmed in WhatsApp. SmartChat stores this consent with date and time as proof. Which content suits your practice is something you clarify with your data protection officer. This answer is not legal advice.

May I send findings or X-rays via WhatsApp?

We advise against it. Use WhatsApp for organizational things like appointments, opening hours and practice vacation. You discuss findings, X-rays and treatment and cost plans with your patient at the practice.

What can dentists send via WhatsApp?

You only send what is allowed, for example information about your practice and your appointments. When in doubt, have a lawyer review new texts, this page is not legal advice.

How do I remind my patients about their check-up?

Tag the patients in your contact list with a tag, for example “Spring check-up”, and send a newsletter to exactly this group. If your practice software can report due appointments to SmartChat, the reminder also starts automatically via a webhook from Basic.

Does SmartChat connect to my practice software?

There is no ready-made integration with specific practice software. Automations start through your calendar via an iCal link or via a webhook, meaning an automatic message from your software to SmartChat. Ask your software provider whether their software can do one of the two.

Where do my patients sign up for the WhatsApp messages?

On your landing page. SmartChat creates a QR codefor this, which you put up in the waiting room, print on the appointment card or hang anywhere patients will see it. On your practice website, a small window invites visitors to sign up.

Does the sign-up ask for health insurance or symptoms?

No. Your patient only enters first name and WhatsApp number and then confirms once in WhatsApp. The landing page doesn't ask for health data.

Does SmartChat AI answer questions about toothache?

It isn't meant for that. It answers with what is on your website and in your uploaded documents, so opening hours, directions or the evening clinic. Put a note about the emergency dental service there, and answer questions about pain yourself in the inbox.

Can my reception reply in the inbox too?

Yes. All your practice's WhatsApp conversations come together in one inbox, and your reception replies from there. Free has 1 seat for your team, Starter 3, Basic 6 and Pro 12.

Do I need a new number for my dental practice?

No, you use your practice's number. You connect it to SmartChat and confirm it with a code from Meta, the company behind WhatsApp. You connect one number per account.

What does SmartChat cost for a dental practice?

With Free you start for 0 €, with no time limit and no credit card, and you get 100 messages one time. Starter costs 299 € per month and includes 3,000 messages, Basic 499 € with 6,000, Pro 999 € with unlimited messages. We deduct no credits for sending. All prices plus VAT, more under Pricing.

What fees does Meta charge my practice?

Meta bills the fees for WhatsApp messages directly to you, through a payment method in your Meta account. SmartChat only charges you for your plan. You can find the exact prices here.

How quickly is my dental practice ready to go?

Give SmartChat AI the address of your practice website. In 60 seconds your WhatsApp marketing system with landing page and QR code is ready. Then you connect your number and send the first reminder.

How does a patient unsubscribe again?

Anyone who has confirmed your newsletter writes STOP into the chat with your practice. After that SmartChat sends them nothing, and SmartChat lists them as unsubscribed in your contact list.

WhatsApp marketing for your dental practice in 60 seconds.

SmartChat AI analyzes your dental practice's website and builds a landing page and QR code in 60 seconds. Free costs 0 € and needs no credit card.

Start now