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WhatsApp marketing for carpenters.

With SmartChat you send your customers everything about their custom furniture via WhatsApp: the quote after measuring, photos fresh from the workshop and the invitation to the open day.

WhatsApp newsletter from a carpentry shop about a dining table by Christmas

Set wooden table with glass and napkin, image in the newsletter about a custom dining table

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A photo shows what your furniture looks like in everyday life. SmartChat gets it from your website, or you upload a picture from your workshop.

👋 Hello Claudia, 🎄 are you wishing for a new dining table for the whole family for Christmas? 📏 So it's ready in time, we need your order by November 13. 🌳 For the tabletop we currently have wide planks of oak and heart beech in our storage, air-dried and hand-picked. 🪑 We make matching benches and chairs from the same trunk, so the grain matches everywhere. 🏠 At the on-site appointment we measure the room and show you samples of wood and finish. 👉 Secure your planning appointmentnow, many won't be free anymore this year.
17:30

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SmartChat AI writes the newsletter from your website and your details, for example the order deadline. Wood, deadline and appointment are in bold.

Book planning appointment

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One click, and your customer requests their planning appointment. They don't have to look for a phone number.

SmartChat reaches out to your customers automatically.

SmartChat takes care of these messages for your carpentry shop: the thank-you after sign-up, the notice when production starts and the reminder before installation. The thank-you is included in every plan, the other automations start with Basic.

As soon as a customer confirms
From above of crop anonymous male working with timber plank and jack planer on table in workshop
🤝 Thank you, your sign-up is confirmed.🪵 We build custom furniture from solid wood: dining tables, built-in wardrobes, beds and staircases.🔨 Everything is made in our own workshop. It's installed by the carpenters who also built it.📸 From us you get photos of new pieces, invitations to the Open house and tips on wood care.💬 Do you already have an idea? Write to us here, then we'll get back to you with a Measuring appointment.16:06
View references

Thank-you after sign-up

Whoever signs up and confirms gets an immediate reply from your workshop. It says what you build and which messages will come.

As soon as the order goes into production
Wooden bookshelf with assorted books in a sunlit modern library
👋 Hello Petra,🔨 today our carpenters are starting on your cherry wood bookcase.🌳 We picked out the boards for you and already cut them to size.📅 We're scheduling the Installation at your place we're planning for the week starting November 30. We'll tell you the exact day in good time.📷 In between we'll send you photos of the build, so you can see how it grows.💬 Do you think of another wish, for example a picture ledge? Then write it to us right here.07:45

Your furniture goes into production

If your order software can report when an order goes to the workshop, your customer is notified right away via WhatsApp. They then know it's getting started.

1 day before installation
Inviting bedroom showcasing modern interior design with warm wooden elements and natural light.
👋 Hello Stefan,🚐 tomorrow from 8 am we'll bring your wardrobe and set it up in the bedroom.👷 Two carpenters will be with you until the afternoon , they bring tools and protective film.📦 Please clear the space by the wall , about one meter in front of it is enough.🔌 For the machines we need a free power outlet nearby.📲 Something come up? Write us briefly here, then we'll find a new day.15:00
Reschedule appointment

Reminder before installation

SmartChat analyzes your calendar with the installation appointments and reminds your customer the day before. So the room is clear when your team arrives with the furniture.

This is how you collect contacts at the measuring appointment and online.

Your customer signs up themselves: via the QR code on your sample case and business card, on your website or via a link. Only after their confirmation in WhatsApp do you send them your newsletter.

  1. 1

    Your customer scans the QR code

    The code sticks on your sample case, hangs on the door of your workshop or is on the invoice. SmartChat creates it to match your landing page.

    A window asks for just these two details.
  2. 2

    Your customer enters first name and phone number

    On the landing page, a small window asks for just these two details. It needs nothing more.

    Real sign-up popup on the landing page of Tischlerei Ebner, mobile view: headline Never miss offers and news again, first name Wolfgang and phone number entered, button Sign up
  3. 3

    Your customer confirms with one click

    Right after, a WhatsApp arrives with the Confirm button. This second step is called double opt-in: Your customer confirms their sign-up themselves in WhatsApp.

    👋 Hello Wolfgang,🪵 here you get photos of new furniture from our workshop, tips on wood care and invitations to the open day.✅ Do you want to receive these messages? Then click the button below: Confirm.🔒 You can unsubscribe at any time. Just write STOP.16:05
    Confirm
    Confirm16:05
  4. 4

    You have the proof

    SmartChat records the date, time and route of every consent. You download the proof as a PDF as soon as you need it.

    Contact Wolfgang in SmartChat, mobile view: status Confirmed, sign-up history, consent confirmed in WhatsApp and button Download proof

SmartChat AI answers questions about your furniture.

When a customer writes in the evening and nobody in the workshop can be reached anymore, SmartChat AI replies fully automatically for you. It answers with the knowledge it has learned from your website and your documents. If it has no source, it hands over to you.

Inbox in SmartChat: SmartChat AI answers the WhatsApp question of a customer of Tischlerei Ebner

  • Also after closing time

    If a customer writes after work, they get an immediate answer to their questions, even when the workshop is quiet.

  • In your contact's language

    SmartChat AI replies in the language your customer writes in. Even customers who have moved here understand the message right away.

  • Your master mechanic takes over

    If a question needs the master craftsman's knowledge, it stays in the inbox for your team. You then answer yourselves.

Frequently asked questions about WhatsApp marketing for carpenters.

Can my carpentry shop write to customers via WhatsApp?

Yes, as soon as your customer has agreed themselves. To do that they sign up via your QR code, your website or a link and then click Confirm in WhatsApp. SmartChat saves this consent for you as proof.

How do visitors to my showroom get onto my WhatsApp list?

Put the QR code next to the wood samples or stick it on your sample case. On your website, a popupalso asks whether visitors want to see new furniture via WhatsApp. SmartChat creates both for you.

Can I message former customers from my records via WhatsApp?

Only with their consent. Include the QR code with your next care instructions or invoice. Whoever then signs up and confirms themselves gets your newsletter from then on.

Does SmartChat write my quotes and drawings?

No. Quotes and drawings are still created in your own software. Through SmartChat your customer learns in WhatsApp that everything is ready, and asks follow-up questions right in the chat.

Does my customer get a reminder before the installation?

Yes, an automation from Basic takes care of that. If you enter the installation in your calendar, SmartChat picks it up via iCal. The day before, your customer gets a message, for example asking them to clear the wall.

Does SmartChat AI quote prices for custom furniture?

Only if you've stored prices on your website or in your documents. For one-off pieces the price depends on dimensions, wood and fittings. SmartChat AI then offers your customer a measuring appointment instead of guessing a number.

How does SmartChat AI know my wood types and finishes?

SmartChat AI analyzes your website and your Documents, for example an overview of your woods, oils and lacquers as a PDF. If a customer asks about the difference between oiled and lacquered, SmartChat AI answers with the knowledge it has learned from your documents.

Is WhatsApp worth it if customers only buy furniture every few years?

Especially then. After the dining table often come the shelf, the bed or the staircase, and in between the care of the oiled surfaces. With your WhatsApp messages your customer remembers your workshop during that time.

Can the office and workshop answer together?

Yes. All WhatsApp conversations land in one inbox. Your office clears up the appointment questions, your master craftsman the questions about wood. In the team there is 1 seat with Free, 3 with Starter, 6 with Basic and 12 with Pro.

Do I need a new number for my carpentry shop?

No, your workshop's current number is enough. Meta, the company behind WhatsApp, sends you a code that you use to confirm it in SmartChat. Each account uses exactly one number.

What does SmartChat cost for a carpentry shop?

Free costs €0 and runs with no time limit and no credit card, with 100 messages one-time. For €299 per month you get Starter with 3,000 messages, for €499 Basic with 6,000 and for €999 Pro with unlimited messages. Sending costs no credits. All prices plus VAT, more at Pricing.

What does Meta charge for my carpentry shop's WhatsApp messages?

Meta bills you directly for the fees for WhatsApp messages. You add your payment method for that in your Meta account. SmartChat only charges you for your plan. You'll find the exact prices here.

How many automations does my carpentry shop get?

Free and Starter only have the fixed automation for new contacts (confirmation and thank-you) as 1 automation. Basic has 3 automations, of which 1 is this fixed one, so 2 of your own, Pro has unlimited. An automation of your own runs without you having to do anything, for example the message when a piece of furniture goes into production.

How fast is my carpentry shop ready with SmartChat?

Give SmartChat AI the address of your website. In 60 seconds your WhatsApp marketing system, your landing page and the QR code are ready. After that you connect your number and send your first newsletter.

How does a customer unsubscribe from my carpentry shop's messages?

Anyone who has confirmed your newsletter writes STOP into the WhatsApp chat with your carpentry shop. From then on SmartChat sends them nothing more, and in your contact list they appear as unsubscribed.

WhatsApp marketing for your carpentry shop in 60 seconds.

SmartChat AI analyzes your carpentry shop's website and builds your WhatsApp marketing system from it in 60 seconds, with landing page and QR code. For Free you pay €0, there's no time limit, and you don't need a credit card either.

Try it free now