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WhatsApp marketing for janitorial services.

With SmartChat you send your customers by WhatsApp what is coming up around their home: an open spot on your winter service route, the house check during their vacation or the repair day on their street.

Newsletter for the new bin service

Plain calendar on a light wall, image in the newsletter

image

A photo above the text shows right away what it is about. You choose an image from your website or upload your own.

👋 Hello Gabriele, 🗑️ from November we offer the new bin service for your house. 📅 We know your municipality's waste collection calendar and put the general waste, organic and paper bins out on the streetthe evening before. 🏠 After collection we bring all bins back to their place, usually the same morning. 🧽 Once a month we wash the organic waste bin out with hot water, so it stays clean in summer too. ✈️ If you are away or ill, we still take care of every collection day. 💶 The service costs €12 per month for a single-family home and can be canceled monthly.
16:30

Text

You tell SmartChat AI the topic, for example your new bin service. Service and price are in bold.

Book bin service

button

One click opens the booking. Your customer doesn't have to call the office for it.

SmartChat reaches out to your customers automatically.

After sign-up, after the order and the day before the job, SmartChat sends the matching message, without you having to remember it.

As soon as a customer confirms
A symmetrical pathway flanked by neatly trimmed hedges leading to a modern building facade.
🏡 Thank you, you are now on our WhatsApp list.🔧 We take care of house and garden: winter service, leaves, hedges, trash bins and small repairs in the house.🧳 If you are away, we look after things, with mailbox and plants.💬 If you need help, just write to us here in the chatwhat needs doing and when you are home.📍 Our people work across the whole district , usually already on the next working day at your place.16:41
View services

Thank-you after confirmation

Anyone who newly signs up gets a reply right away. It says how you help them around the house.

As soon as an order comes in
Close-up of hands trimming a hedge with shears in a garden, showcasing gardening skills outdoors.
👋 Hello Jürgen,✅ your job is scheduled: Hedge trimming and leaves on Tuesday, November 4.👷 There will be two employees with a shredder and trailer. They need about half a day.🌿 We take the green waste with us and bring it to the recycling center for you.🚗 Please leave the driveway clear, so we can get close to the hedge.📲 The day doesn't work? Write to us here. Then reschedule the appointment.14:22

Job is scheduled

If your job software can report new jobs to SmartChat, your customer immediately gets the confirmation with day and service.

1 day before the appointment
High angle view of hands organizing tools in a blue toolbox under natural light.
👋 Hello Birgit,📅 tomorrow between 8 and 10 am our handyman comes to you.🔩 He replaces the seal on the kitchen tap and readjusts the patio door . That takes about an hour.🐕 If your dog is in the garden, please keep him in the house for that time.🔑 If you're not there, put the key as agreed in the key safe.📲 Something came up? Write to us, and we'll find a new appointment.17:00
Choose another day

Heads-up before the visit

SmartChat analyzes your calendar and gives your customer a heads-up the day before the visit. That way the gate is unlocked and the dog is in the house.

This is how homeowners end up in your contacts.

Your customer signs up themselves, through the QR code on the invoice or van, on your website or through a link, and then confirms in WhatsApp. Only after that do you send them messages.

  1. 1

    Your customer scans the QR code

    It is on the invoice, the job slip or the back of the van. SmartChat creates the code for your landing page.

    House service on WhatsApp
  2. 2

    Your customer enters first name and phone number

    A small window asks only for these two details. On your website it appears as a popup.

    Real website popup of Hausservice Ritter with photo at the top, mobile view: headline Never miss offers and news again, first name Andreas and phone number entered, button Sign up
  3. 3

    Your customer confirms in WhatsApp

    He clicks Confirm once. That is double opt-in: every customer agrees themselves in WhatsApp before they get messages from you.

    👋 Hello Andreas,🏡 here you find out about open spots in winter service, our vacation service and repair days near you.✅ Do you want to receive these messages? Then click the button below: Confirm.🔒 You can unsubscribe at any time. Just write STOP.16:40
    Confirm
    Confirm16:40
  4. 4

    You have the proof

    SmartChat stores when and how your customer agreed. You download the proof as a PDF.

    Contact Andreas in SmartChat, mobile view: status Confirmed, sign-up history, consent confirmed in WhatsApp, and Download proof button

SmartChat AI answers enquiries in the evening too.

When an owner writes but nobody in your office can be reached anymore, SmartChat AI replies fully automatically for you. She answers with the knowledge she has learned from your website and your documents. If she has no source, she hands over to you.

Inbox in SmartChat: SmartChat AI answers a WhatsApp question from a customer of Hausservice Ritter

  • Also on weekends

    If a customer writes on a Sunday, they get an immediate answer to their question.

  • In every language

    SmartChat AI replies in the contact's language. Even residents who speak little German understand the message right away.

  • Your office takes over

    If SmartChat AI can't answer, the conversation is forwarded in the inbox to your office.

Frequently asked questions about WhatsApp marketing for janitorial services.

Is my janitorial service allowed to message customers by WhatsApp?

Yes, as soon as your customer has agreed. They sign up themselves, through the QR code, your website or a link, and then confirm once in WhatsApp. SmartChat stores this consent with date and time as proof. Simply messaging numbers from your address book is not possible.

Where is the best place to put the QR code for my customers?

Everywhere your customer sees you: on the invoice, the job slip, your business card and on the back of the van. SmartChat creates the QR code to your landing page. On your website, a small window asks visitors whether they want to sign up.

Can residents of a housing complex I look after sign up too?

Yes. Put the QR code up in the stairwell, for example. Each resident signs up on their own and confirms in WhatsApp. With Tags you sort your contacts by residential complex and send each building only what concerns it, such as the date for the stairwell cleaning.

Can I inform all winter service customers at once?

Yes. You send a newsletter to all contacts with the matching tag, for example "winter service". That way your customers find out when the season starts or that your team comes later after heavy snowfall.

Does SmartChat plan my routes and jobs?

No, SmartChat is not a program for job scheduling. You keep planning your routes as before. If an appointment is in a calendar that SmartChat can analyze via iCal, SmartChat reminds your customer the day before by WhatsApp.

Who writes the messages for my janitorial service?

SmartChat AI. You name the topic, for example your autumn job for leaves and hedges, and SmartChat AI writes the newsletter to fit your business. You read it through, change a word if needed and send it with one click.

Does SmartChat AI know my prices and services?

Yes, if they are on your website or you upload them. SmartChat AI analyzes your website and all documents in SmartChat, for example your price list as a PDF. If prices change, you upload the new list.

What does SmartChat AI do with a question it can't answer?

The question stays in the SmartChat inbox, and you or your office answer it yourselves. If a person has replied in a conversation, SmartChat AI does nothing for that message.

Can my employees reply too?

Yes. All WhatsApp conversations come together in one inbox, and every member of your team replies there too. Free has 1 team seat, Starter 3, Basic 6 and Pro 12.

Do I need a new mobile number for my janitorial service?

No. You connect your own phone number with SmartChat and confirm it with a code from Meta, the company behind WhatsApp. You connect one number per account.

What does SmartChat cost for a janitorial service?

Free costs €0, with no time limit and no credit card, and includes 100 messages once. Starter costs €299 a month with 3,000 messages, Basic €499 with 6,000, and Pro €999 with no limit on messages. You pay no credits for sending. All prices plus VAT, more at Pricing.

Does Meta bill my janitorial service's WhatsApp messages separately?

Yes. Meta charges the fees for WhatsApp messages directly to you, through the payment method in your Meta account. You only pay SmartChat for your plan. You can find the exact prices here.

How many automations does my janitorial service get?

Free and Starter have only the fixed automation for new contacts (double opt-in: confirmation and thank you). Custom automations start with Basic: Basic has 3, 1 of which is the fixed one, and Pro has unlimited. An automation sends automatically, for example the notice the day before the hedge trimming.

How fast is my janitorial service ready with SmartChat?

You give SmartChat AI your business's website. In 60 seconds, your WhatsApp marketing system, landing page and QR code are ready. Then you connect your number and send the first newsletter.

How does a customer unsubscribe from my janitorial service's WhatsApp newsletter?

They write STOP into the WhatsApp chat with your property maintenance service. From then on SmartChat sends them nothing more, and SmartChat shows them in your contacts as unsubscribed.

WhatsApp marketing for your janitorial service in 60 seconds.

SmartChat AI analyzes your website and builds a landing page and QR code from it in 60 seconds. Free costs €0 and needs no credit card.

Try for free