Trengo alternatives compared
Trengo alternative compared.
Trengo alternative: This page puts Trengo, SmartChat, Superchat, MessengerPeople and HelloMateo side by side. In their public information, the providers differ mainly in data location, price disclosure and extra costs. SmartChat lists four fixed plans from €0 to €999 per month without add-ons. Trengo lists two plans with add-ons, Superchat four plans with add-ons, and HelloMateo lists no prices. As of: 02.11.2026.
The comparison table at a glance.
The information about Trengo, Superchat, MessengerPeople and HelloMateo comes from the providers' public pages, retrieved on 02.11.2026. The first table shows the points for which all five providers have documented information.
| SmartChat | Trengo | Superchat | MessengerPeople | HelloMateo | |
|---|---|---|---|---|---|
| Data protection and data location | Server in Germany | Trengo B.V. in Utrecht. The privacy policy mentions the GDPR but no data location. According to the security page, the application runs on Amazon Web Services. | "Your data is stored in Frankfurt." | "Sinch Engage is GDPR and ISO27001 compliant." The page does not state a server location. | "Your data is stored on AWS servers in Frankfurt am Main (EU-Central-1)." |
| Monthly price | €0 (Free), €299, €499, €999 | Boost €349, Pro €599; with yearly payment €299 and €499; Enterprise on request. According to the terms and conditions, excluding VAT. | Free 0 €, Basic 89 €, Professional 149 €, Advanced 299 € (net) | US page in US dollars: 99, 249, 799, 1,799 and 2,399 per month. "Prices quoted exclude tax." Prices differ by country. | No prices on the page: "You'll find out your exact price in the consultation." |
| Add-ons and setup | No add-ons, no setup fee, no markup per message; you pay Meta fees directly to Meta | First 1,000 messages per number and month free, then Meta fee. 100 additional conversations cost €18 per month (€15 with yearly payment). Additional users: Boost €30, Pro €50 (€25 and €40 with yearly payment). Setup fee not stated. | Add-ons per month: staff access €19, additional number €49, newsletter €49 (up to 10,000 recipients), additional automation €10. Setup fee not stated. | US page: WhatsApp as an add-on for 10 US dollars per month per plan, 1,000 messages included, then 0.05 US dollars per additional message. | "hellomateo erhebt keinen Aufschlag." (hellomateo charges no markup.) Outgoing messages cost €0.05 to €0.11. One-time setup fee, amount not stated; training separate. |
The page messengerpeople.com redirects to sinch.com. The information in the MessengerPeople column comes from the "Sinch Engage" page. We did not find an explicit statement that the two names are the same on the pages checked.
The second table shows two more points for the four providers with available information. We have no documented information on MessengerPeople for these, which is why the column is missing.
| SmartChat | Trengo | Superchat | HelloMateo | |
|---|---|---|---|---|
| Get contacts | Landing page, website popup, QR code and Click-to-WhatsApp button on every plan, including Free | The Trengo blog lists chat link, QR code and a website widget for opt-in. | x | QR code and link per WhatsApp number |
| term and cancellation | No minimum term, no lock-in; cancel anytime up to 1 hour before the payment is taken; your paid time keeps running | The term is stated in the quote, followed by automatic renewal for the same duration. Notice period according to the terms and conditions: 60 days for a term of 12 months or more, 14 days for a shorter term. Fees are non-refundable. | Minimum contract term 12 months | Pricing page: "Die Mindestlaufzeit bei hellomateo beträgt 12 Monate; längere Laufzeiten sind möglich." (The minimum term at hellomateo is 12 months; longer terms are possible.) The terms and conditions state an open-ended contract without a minimum term; an individual agreement takes precedence. |
x = not described on the provider's public pages, as of 02.11.2026.
Who fits what.
The answer depends on how you want to use WhatsApp. What follows are documented features, not a verdict.
SmartChat features
- Built for WhatsApp marketing. A landing page, confirmation message and follow-ups are created in 60 seconds after you enter your website.
- Consent built in. Double opt-in runs automatically: anyone who signs up through the landing page or popup confirms in WhatsApp. You can download the proof for each contact, with date, time and sign-up method, as a PDF.
- Newsletters and follow-ups in every plan. Sending costs no credits with SmartChat. Automations: 1 in Free and Starter, 3 in Basic (1 of them fixed), unlimited in Pro. Your own automations are available from Basic.
- One price, no extras. There are no add-ons and no setup fee. Contacts are unlimited on every plan.
- No lock-in. You can cancel any time, and the time you have paid for keeps running.
Trengo features
- Plans by conversations. Trengo counts "any reply to an inbound or outbound message with a customer that occurs within a 7-day window" as one conversation. Additional conversations are available as an add-on.
- WhatsApp broadcasting as an add-on. The help article lists it from the Boost plan: "WhatsApp Broadcasting is available as an add-on from our various plans, starting from our Trengo Boost plan."
- Opt-in is up to you. The help article requires that your contacts have agreed beforehand. Trengo does not describe a double opt-in there.
- automations. The pricing page lists no number per plan. Trengo describes "AI Journeys" as beta there.
Superchat features
- Servers in Frankfurt. Superchat writes on its security page that customer data is stored encrypted on servers in the EU.
- starting price. Basic costs €89 per month (net), with a minimum contract term of 12 months.
- Sign-up by keyword. Subscribers sign up via a WhatsApp link with a keyword you choose.
- Automations per plan. 1 in Free, 2 in Basic, 6 in Professional, 12 in Advanced.
Features of the Sinch Engage page (redirect from messengerpeople.com)
- Automations by plan. Basics lists 3 workflow automations, Conversations 30, unlimited from Pro.
- WhatsApp as an add-on. On the US page, WhatsApp costs 10 US dollars per month per plan, with 1,000 messages.
- data protection. The page mentions GDPR and ISO 27001, but no server location.
Features of HelloMateo
- Double opt-in and documented consent. According to the newsletter page, sign-up is confirmed "im Doppel-Opt-in" (via double opt-in). The date and time of consent are stored on the contact, and a report per recipient can be exported.
- Campaigns and customer journeys. Campaigns run immediately, on a schedule or on a recurring basis. Customer journeys send follow-up messages by date or event.
- Price in a conversation. The packages are called Premium, Business, Business Plus and Enterprise. HelloMateo gives the price in the consultation call.
Prices at a glance.
The plans are not built the same way. That is why the providers' own information comes first here. Amounts are per month.
Plans at Trengo
Trengo lists Boost and Pro in euros and Enterprise on request. With yearly payment, the pricing page lists up to 20% off. The pricing page gives no tax information, while the terms and conditions list prices in euros excluding VAT.
| Boost | Pro | |
|---|---|---|
| Price per month | 349 € | 599 € |
| Price per month with yearly payment | 299 € | 499 € |
| Users | 10 | 20 |
| Additional user per month (yearly) | 30 € (25 €) | 50 € (40 €) |
| Source | Trengo pricing | Trengo pricing |
Superchat plans
Superchat shows prices net. The page does not show yearly prices.
| Free | Basic | Professional | Advanced | |
|---|---|---|---|---|
| Price per month (net) | 0 € | 89 € | 149 € | 299 € |
| Automations | 1 | 2 | 6 | 12 |
| Users | 1 | 3 | 6 | 12 |
| Source | Superchat pricing | Superchat pricing | Superchat pricing | Superchat pricing |
Plans on the Sinch Engage page (redirect from messengerpeople.com)
The prices apply to the US page of Sinch Engage. For other countries, Sinch shows different prices. For new customers, the page lists a 14-day trial without a credit card.
| Basics | Conversations | Pro | Pro Plus | Advanced | |
|---|---|---|---|---|---|
| Price per month (US dollars, excluding tax) | 99 | 249 | 799 | 1.799 | 2.399 |
| Workflow automations | 3 | 30 | Unlimited | Unlimited | Unlimited |
| Users | 1 | 2 | 3 | 3 | 3 |
| Source | Sinch Engage pricing | Sinch Engage pricing | Sinch Engage pricing | Sinch Engage pricing | Sinch Engage pricing |
Price at HelloMateo
HelloMateo lists no prices on its pricing page. The price depends on the consultation call.
SmartChat plans
SmartChat lists four plans with a fixed price. You get 24% off for 3 months in advance and 37% off for 12 months in advance. You pay Meta's fees directly to Meta, and SmartChat adds nothing.
| Free | Starter | Basic | Pro | |
|---|---|---|---|---|
| Price per month | 0 € | 299 € | 499 € | 999 € |
| Price per month when paying 3 months in advance | 0 € | 227 € | 379 € | 759 € |
| Price per month when paying 12 months in advance | 0 € | 188 € | 314 € | 629 € |
| Contacts | Unlimited | Unlimited | Unlimited | Unlimited |
| team seats | 1 | 3 | 6 | 12 |
| Automations | 1 | 1 | 3 | Unlimited |
| Source | SmartChat pricing | SmartChat pricing | SmartChat pricing | SmartChat pricing |
Fits less well, when.
At SmartChat
- You want to send through several channels at once. SmartChat only sends via WhatsApp.
- You want to build a chatbot yourself. SmartChat has no chatbot builder. SmartChat builds the automation for you as soon as you book Basic or Pro.
- You want to manage several numbers in one account. One account has 1 WhatsApp number. Additional numbers run through additional accounts.
With Trengo
- You want fixed prices with no extras. Trengo lists add-ons for conversations, users and WhatsApp broadcasting.
- You're looking for a short notice period. The terms and conditions list 60 days for a term of 12 months or more and 14 days for a shorter term.
At Superchat, MessengerPeople and HelloMateo
- You want to start without a minimum term. Superchat and HelloMateo list 12 months on their pricing pages. HelloMateo's terms and conditions state a contract without a minimum term, and an individual agreement takes precedence.
- You want to see prices before talking to sales. HelloMateo lists no prices on the page.
- You want to use WhatsApp with no extra price. Sinch Engage lists WhatsApp as an add-on, and Superchat lists the newsletter as an add-on for €49 per month.
Frequently asked questions about the Trengo alternative.
Which providers are in this Trengo alternative overview?
Trengo, SmartChat, Superchat, MessengerPeople and HelloMateo. The table shows only points with documented information. SmartChat is the provider of this page.
How much does Trengo cost?
Trengo lists Boost for €349 and Pro for €599 per month. With yearly payment, the page shows €299 and €499 per month. Enterprise is available on request. The terms and conditions list prices excluding VAT. As of: 02.11.2026.
How much does SmartChat cost in comparison?
SmartChat charges €0 per month for Free, €299 for Starter, €499 for Basic and €999 for Pro. You get 24% off for 3 months in advance and 37% off for 12 months in advance. All prices are on the page Pricing.
What extra costs does Trengo list?
On its pricing page, Trengo lists additional conversations (100 for €18 per month, €15 yearly) and additional users. According to a help article, WhatsApp broadcasting is an add-on from Boost upward. SmartChat charges no add-ons, no setup fee and no markup per message.
How long is Trengo's notice period?
According to the terms and conditions, a contract renews automatically for the same duration. The notice period is 60 days for a term of 12 months or more and 14 days for a shorter term. With SmartChat there is no notice period: you cancel any time up to 1 hour before the payment is taken.
Where is the data stored at Trengo, Superchat and HelloMateo?
In its privacy policy, Trengo does not state a data location. Superchat writes: "Ihre Daten werden in Frankfurt gespeichert." (Your data is stored in Frankfurt.) HelloMateo names AWS in Frankfurt am Main. SmartChat has its servers in Germany.
Does Trengo describe a double opt-in?
The help article on broadcasting only says that your contacts must have agreed beforehand. Trengo does not describe a double opt-in there. With SmartChat, this runs Double opt-in automatically, and you can download the proof of consent as a PDF.
Which providers do not list their prices on the page?
HelloMateo. The pricing page refers to a consultation call. Trengo, Superchat and Sinch Engage list prices on their pages, and so does SmartChat.
Is MessengerPeople the same as Sinch Engage?
The page messengerpeople.com redirects to sinch.com. The prices and features in this overview come from the Sinch Engage page. We did not find an explicit statement that the two are the same.
Which providers list a minimum term?
Superchat and HelloMateo list 12 months on their pricing pages. Trengo lists a term in the quote with automatic renewal. SmartChat does not tie you in and has no minimum term.
How many automations are included?
SmartChat: 1 in Free, 1 in Starter (the fixed double opt-in automation), 3 in Basic, unlimited in Pro. Superchat: 1, 2, 6 and 12. Sinch Engage: 3 in Basics, 30 in Conversations, unlimited from Pro. Trengo lists no number on its pricing page.
Where does the information about Trengo, Superchat, MessengerPeople and HelloMateo come from?
The information about Trengo, Superchat, MessengerPeople and HelloMateo comes from the providers' public pages, retrieved on 02.11.2026. SmartChat is the provider of this page. Prices and features can change. If you see an error, please report it via Contact.
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Last updated: By SmartChat Team