SmartChat vs. Freshworks
SmartChat vs. Freshworks.
SmartChat vs. Freshworks: The public pages document price, Meta fees, extra costs, term and limits. SmartChat lists euros per month for each plan, no add-ons and no minimum term. On the Freshdesk Omni pricing page, Freshworks lists prices in US dollars per agent per month, plus extra prices. As of: 02.11.2026.
The comparison table at a glance.
The details about Freshworks come from the public Freshworks pages, retrieved on 02.11.2026. Freshworks prices and fees are shown as a word-for-word quote from the page. We have no verified information on data protection, automations, AI, double opt-in and integrations, so these rows are missing.
| SmartChat | Freshworks | |
|---|---|---|
| Price from | €0 per month (Free, no time limit, no credit card), then €299 per month | Freshdesk Omni: “$29/agent/month, billed annually” |
| Meta fees for WhatsApp | You pay Meta directly through the payment method in your Meta account. SmartChat adds nothing on top | “Freshworks applies a 20% markup to the total WhatsApp cost billed from Meta.” |
| Add-ons and setup | No add-ons, no setup fee, no surcharge per message | Extra prices on the pricing page, for example “MCP actions $15 /1000 actions” |
| term and cancellation | No minimum term, no commitment. Cancel any time, up to 1 hour before the charge | “We do not have any cancellation fees.” |
| Limits | Unlimited contacts in every plan, team seats 1, 3, 6, 12, 1 WhatsApp number per account | “5,000 collaborators included” |
Who fits what.
The points below are documented features, not a verdict. Which provider fits depends on what your business needs.
SmartChat features
- Fixed prices for each plan. Free costs €0, Starter €299, Basic €499 and Pro €999 per month. Team seats, messages and automations depend on the plan, the number of contacts does not.
- Meta fees with no markup. You pay them directly to Meta. SmartChat charges nothing extra per message.
- No extra price for features. Newsletter, follow-ups, API, MCP and webhook are part of every plan. There are no add-ons and no setup fee.
- Win contacts with consent. Landing page, website popup, click-to-WhatsApp button and QR code are included in every plan. The double opt-in runs automatically.
- Cancel without notice. You can cancel anytime, and the time you've paid for keeps running.
What Freshworks offers
- Price per agent. The Freshdesk Omni pricing page lists “$29/agent/month, billed annually” for the first plan.
- Extra prices for individual services. The pricing page lists extras with their own price, for example “MCP actions $15 /1000 actions”.
- No cancellation fees. The pricing page says: "We do not have any cancellation fees."
- Included collaborators. The pricing page lists “5,000 collaborators included”.
Prices at a glance.
The pricing models are not built the same way: SmartChat charges in euros per plan, Freshworks in US dollars per agent. That is why the providers' own figures are shown here, without conversion and without a calculation example.
Price at Freshworks
The Freshdesk Omni pricing page shows “$29/agent/month, billed annually” for the first plan. The page lists amounts in US dollars and does not say whether taxes are included. On the WhatsApp fee, the Freshworks help says: “Freshworks applies a 20% markup to the total WhatsApp cost billed from Meta.”
Prices at SmartChat
SmartChat lists four plans with a fixed price in euros per month. Paying 3 months in advance gets you 24% off, 12 months in advance 37%.
| Free | Starter | Basic | Pro | |
|---|---|---|---|---|
| Price per month | 0 € | 299 € | 499 € | 999 € |
| Price per month when paying 3 months in advance | 0 € | 227 € | 379 € | 759 € |
| Price per month when paying 12 months in advance | 0 € | 188 € | 314 € | 629 € |
| Contacts | Unlimited | Unlimited | Unlimited | Unlimited |
| team seats | 1 | 3 | 6 | 12 |
| Automations | 1 | 1 | 3 | Unlimited |
| Source | SmartChat pricing | SmartChat pricing | SmartChat pricing | SmartChat pricing |
Meta fees
With SmartChat, you pay the Meta fees directly to Meta. SmartChat adds nothing on top.
Fits less well, when.
At SmartChat
- You want to send messages across multiple channels. SmartChat only sends via WhatsApp.
- You want to build a chatbot yourself. SmartChat has no chatbot builder. In Basic and Pro, SmartChat builds your automation.
- You need multiple WhatsApp numbers in one account. One account has 1 WhatsApp number. For multiple numbers, you create multiple accounts.
- You need several of your own automations on the Starter plan. Your own automations start with Basic. The one automation in Starter is the fixed double opt-in automation.
With Freshworks
- You want to pay Meta fees with no markup. Freshworks writes: “Freshworks applies a 20% markup to the total WhatsApp cost billed from Meta.”
- You want to use all features without an extra price. The pricing page lists extras with their own price, for example “MCP actions $15 /1000 actions”.
FAQ about SmartChat and Freshworks.
How do SmartChat and Freshworks differ in cost?
They bill differently: SmartChat lists fixed plans in euros per month, while the Freshdesk Omni pricing page lists prices in US dollars per agent per month. SmartChat has no add-ons, while Freshworks lists extras with their own price. The table above shows the documented points.
What does the Freshdesk Omni pricing page show?
For the first plan, it says “$29/agent/month, billed annually”. The page also lists extras with their own price, for example “MCP actions $15 /1000 actions”. The amounts are in US dollars. The page does not say whether taxes are included. As of 02.11.2026.
How much does SmartChat cost per month?
SmartChat has four plans: Free for €0, Starter for €299, Basic for €499 and Pro for €999 per month. Paying 3 months in advance gives you 24% off, 12 months in advance 37%. The page Pricing shows everything in detail.
Does SmartChat add anything to WhatsApp fees?
No. You pay Meta's fees directly to Meta, using the payment method in your Meta account. SmartChat charges nothing extra for this. Freshworks writes in its help center: “Freshworks applies a 20% markup to the total WhatsApp cost billed from Meta.”
Does SmartChat have add-ons or a setup fee?
No. There are no add-ons, no setup fee and no surcharge per message. Newsletter, follow-ups, API, MCP and webhook come with every plan.
How long are you tied to SmartChat?
Not at all. You can cancel at any time, at the latest 1 hour before the payment, without notice. Neither a minimum term nor a commitment applies. The paid period stays usable until the end, and money is not refunded. On cancellation, Freshworks writes: “We do not have any cancellation fees.”
How many contacts and team seats does SmartChat have?
The number of contacts is unlimited in every plan. Team seats: 1 in Free, 3 in Starter, 6 in Basic and 12 in Pro. You use 1 WhatsApp number per account. On its pricing page, Freshworks lists “5,000 collaborators included”.
Is there a SmartChat plan without a monthly price?
Yes. The Free plan has no time limit and needs no credit card. It includes 100 messages one-time and 500 credits one-time, plus landing page, popup, QR code, double opt-in and AI reply.
How do you set up your system with SmartChat?
You enter your website. Then SmartChat AI builds the landing page, confirmation message and follow-ups in 60 seconds. This also works in the free plan.
How does SmartChat collect consent?
Anyone who signs up through a landing page or popup confirms once in WhatsApp (double opt-in). The date, time and route of every confirmation are in the proof of consent as a PDF. Without confirmation, newsletters and follow-ups are not sent.
Where are SmartChat's servers?
In Germany. We have no verified information about Freshworks' server location for this page, so the table says nothing about it.
What source and date do the details about Freshworks have?
The source is the public Freshworks pages, retrieved on 02.11.2026. Prices and features can change. SmartChat runs this page and is therefore a provider. If you spot a wrong detail, report it via Contact.
Try SmartChat for free.
Enter your website. In 60 seconds, your WhatsApp marketing system is ready, no credit card needed.
Sources and date. All details about Freshworks come from the provider's public pages, retrieved on 02.11.2026. Prices and features can change. SmartChat is the provider of this page. This comparison comes from SmartChat and is not legal advice.
Freshworks: Freshdesk Omni pricing · Freshworks WhatsApp pricing model
SmartChat: SmartChat pricing · Landing page · proof of consent · Double opt-in · API
Freshworks is a trademark of its respective owners. Found a wrong detail? Please report it via Contact.
Last updated: By SmartChat Team