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Connect Zapier to SmartChat.

A Zap in Zapier reports the event to your automation. SmartChat then sends the message on WhatsApp.

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What happens in a Zap.

The Zap is the bridge between your program and the secret webhook address of your automation.

  1. Trigger in the Zap

    Your program reports an event in Zapier, for example a new request.

    Trigger

  2. Webhooks by Zapier

    As the action, you send the details to the address from SmartChat. Zapier offers POST as a form or JSON for this.

    POST

  3. SmartChat looks up the contact

    The phone number or address in the data leads to the right contact. If both are missing, SmartChat doesn't create one.

    Contact

  4. WhatsApp goes out

    Your template is filled with the details and sent.

    Message

A daycare informs all parents at once.

The Zap reports the trip from the daycare's calendar, and SmartChat sends each family the notes for tomorrow. Questions land in the inbox.

  • The trigger is in the Zap

    You decide in Zapier when an event is reported.

  • Each family individually

    Every contact gets their own message, nobody sees the others.

  • As a template

    Outside the inbox, SmartChat only sends templates approved by Meta.

Four ways to send data to SmartChat.

According to its description, Webhooks by Zapier offers the following actions. Which one fits your case depends on your program.

  • POST to your automation's address

    POST

    Sends a single request as a form or as JSON. This is the usual way for new events.

  • Your own request with raw data

    Custom Request

    You enter the raw data of the request yourself. This gives you more control and less room for mistakes.

  • Request with query details

    GET

    Sends a single request with optional details in the address.

  • Catch a program's message

    Catch Hook

    Starts a Zap as soon as a request arrives at a Zapier address. This is how you catch messages from other programs.

A construction company reports every stage.

Wimmer Bau enters appointments and progress into its program. Zapier passes them on, and SmartChat informs the homeowners.

As soon as an appointment is entered
Hands laying bricks with mortar
👋 Hi Ruth,📐 on Tuesday at 2 p.m. our site manager is coming to your house to take measurements, and he'll bring all the documents and a laser measuring device.🧱 Please keep the Access to the basement and attic clear so he can measure everywhere.📄 If you have a plan or sketches , please have them ready, it saves a lot of time on site.⏱️ We're planning two hours for the appointment, and you'll get a first estimate of scope and process the same day.📞 If you're not home, just send us a quick message here in the chat and we'll move the visit.🏠 We're looking forward to your home and everything it's going to become, see you soon.10:00
View directions

Measuring appointment announced

As soon as a measuring appointment is entered, the family learns the time and how to prepare.

As soon as the status changes
Modern house with terrace and garden in autumn
👋 Hi Herbert,🧱 the shell is finished, all the walls are up and the roof is watertight, thank you so much for trusting our team.🔨 From Monday the interior work begins, starting with the wiring, heating pipes and bathroom lines in the walls.👷 Your contact person on site is still Mr. Wimmer, he's there every day from seven o'clock.📸 Below this chat you'll find a photo of the current progress, feel free to stop by, visits are possible anytime by arrangement.🗓️ We're planning the next meeting about windows and doors for Friday, please tell us what time suits you.💬 We're happy to answer any open questions right here in the chat, no detours.10:00
View construction site

Shell finished

When the project status changes, the next update follows.

Two days before the final inspection
Construction site with cranes and trucks under a clear sky
👋 Hi Werner,🔑 your final inspection takes place on Thursday at 11 a.m. , we'll go through every room together with you and check every outlet.📝 Feel free to write down any issues you noticebeforehand, we'll record them in the report and take care of them.🧰 Our site manager has tools with him and will fix small things right on the spot.🔌 Please check beforehand whether power and water are switched on, otherwise we can't test everything.📦 We'll hand over the key at the end of the walkthrough, including care tips for the outdoor area.🙂 We can't wait to see how you like the finished result after all these months.10:00
View appointment

Final inspection prepared

Before the handover, the family gets the plan for the walkthrough.

The connection in four steps.

You need a Zapier account and admin access to the automations in SmartChat.

  1. 1

    Name the goal in the AI Chat

    Write what should happen when an event comes from an app.

    When Zapier reports a new request, send the contact a confirmation via WhatsApp.
  2. 2

    Set a filter

    Optionally, you can have the automation start only for certain details.

    Only start if the status equals Confirmed.
  3. 3

    Copy the address

    Once it's created, the secret address appears in the automation, ready to copy.

    Show me the webhook address of this automation.
  4. 4

    Add it to the Zap

    Paste the address into the Webhooks by Zapier action and turn the Zap on.

    POST action, address from SmartChat

A travel agency sends the documents in time.

Two weeks before departure, Zapier reports the booking and SmartChat sends the most important notes. You answer questions in the chat.

  • Timing from the Zap

    You decide in Zapier when the message arrives.

  • Reply in the inbox

    When the customer writes back, you see it in the inbox.

A Zap without and with WhatsApp.

Zap without SmartChat

  • The Zap adds data to lists, but nobody writes to the contact.
  • Notes to customers are written by hand and too late.
  • Questions get scattered across several channels.

Zap with SmartChat

  • The Zap ends with a WhatsApp to the contact.
  • The text is set once in the AI Chat.
  • Replies all land in the inbox.
  • Anyone who writes STOP is unsubscribed.

Frequently asked questions about Zapier and SmartChat.

Is there a SmartChat app in Zapier?

No, not yet. SmartChat doesn't have an approved app there. You connect the two through your automation's secret webhook address and the API.

Which action do I use in Zapier?

The usual one is the POST action from Webhooks by Zapier, which sends details as a form or JSON. For more control, there's Custom Request.

What is Catch Hook?

A trigger in Zapier that starts when a request comes in. You need it when another program reports directly to Zapier.

How do I get the address?

Once you've created the automation, the secret address is ready to copy in it. It doesn't exist before that.

What happens without a phone number?

Then SmartChat can't send a WhatsApp message and skips this step.

What if my program only reports IDs?

Some programs send numbers instead of values. In that case, have Zapier fetch the values first and then pass them on to SmartChat.

Can I filter by fields?

Yes, for example only if a status matches a certain value. Anything else starts nothing.

Who sets up the automation?

An admin does this in the AI Chat. SmartChat AI shows you the automation before it runs.

How many automations do I get for Zapier flows?

Free and Starter include the fixed automation for new contacts, Basic comes with three, one of them fixed, Pro has as many as you like. An automation with a trigger from an app counts as an additional one.

What do I pay for SmartChat?

Free costs €0, Starter €299, Basic €499 and Pro €999 per month, each plus VAT. Sending and every run cost no credits. You can find Meta's fees here.

Why only templates?

Everything outside the inbox goes out as a template that Meta has reviewed and approved. SmartChat AI writes it and submits it.

How does a contact unsubscribe?

With the word STOP. They're unsubscribed right away and won't get any more messages after that.

Start the Zap. Your system is ready in 60 seconds.

You enter your website, and SmartChat AI builds your WhatsApp system in 60 seconds. Then you connect Zapier using the webhook address.

Start for free