Connect Square to SmartChat.
Connect Square with one click in the AI Chat. Then your business gets in touch on WhatsApp after every sale.
From sale to WhatsApp.
Square stays your POS system. As soon as something happens there, your automation finds out through its secret webhook address and SmartChat sends the right message.
Something is sold
Your team works at the checkout or in the online shop, just as always.
SquareThe event is sent
Square sends it directly if it supports webhooks, otherwise Make, Zapier or n8n handle it.
webhookSmartChat looks up the contact
Using the phone number in the data, SmartChat finds the contact or creates them.
ContactYour message goes out
A filter like "only if status equals paid" makes sure only matching events trigger a message.
Filters
Even a cancellation deserves a good reply.
When a booking is canceled, your contact wants to know everything is sorted. An automation tells them, and offers a new option right away.
Clarity instead of follow-up questions
Your contact knows right away whether anything is still open.
A new suggestion
A cancellation can turn into a new booking.
The reply comes to you
If your contact writes back, you see it in the inbox.
Three shops, three special occasions.
Every business uses Square differently. The message adapts to whatever was just paid for.
Tap a moment and the phone changes.
What's in the basket, when it's ready.
Thanks, delivery time and a request to keep the driveway clear.
What it's valid for and how to reserve.
The sale is just the beginning.
With just the checkout
- The customer pays and leaves, without another word from you.
- For pre-orders, you write every confirmation yourself.
- Questions about pickup times keep the phone ringing.
- Vouchers and cards get lost in everyday life.
Square with SmartChat
- After the payment, your business gets in touch on WhatsApp.
- Pickup time and details are in the message.
- Cancellations get a friendly reply.
- You set the rule once, then it runs.
What an automation can do in Square.
The tool's docs list these actions. SmartChat AI picks the right one when you describe your goal.
- Create every new contact from my landing page as a customer in Square.
Create customer
New contacts from your landing page end up as a customer profile in Square.
- Add every customer to the regulars group after their third order.
Assign customer group
A customer is added to a group, for example for regulars.
- Calculate the order for the Sunday breakfast and include the price in the message.
Calculate order
Prices, taxes and discounts are calculated in advance, without creating an order.
- Cancel the booking if the contact replies to the reminder with a cancellation.
Check or cancel booking
The automation retrieves a booking or cancels it.
- Remind contacts with an unpaid invoice via WhatsApp after one week.
Retrieve invoice
The status of an invoice goes into your message.
- Thank regulars on WhatsApp and mention their loyalty account balance.
Read loyalty account
A loyalty account can be retrieved so the message matches it.
From the checkout to an automation in three sentences.
You write in the AI Chat what you want. SmartChat AI builds everything else and shows it to you for review.
- 1
Connect Square
SmartChat AI shows you a card with the button to connect. Then the Square sign-in window opens.
Please connect my Square account. - 2
Name the goal
You describe who gets which message after which event.
Send every contact a confirmation with pickup time after a paid pre-order. - 3
Check and switch on
You see the trigger, filter and text before anything runs.
Show me the flow and then turn it on.
This is what your customer reads on the lock screen.
With an approved template
Everything outside the inbox goes out as a template that Meta has reviewed.
Made for every industry
Bakeries, butchers and restaurants each write in their own tone.
At the right moment
The message arrives when the event reaches SmartChat.
Frequently asked questions about Square and SmartChat.
How do I connect Square with SmartChat?
Write in the AI Chatthat you want to connect Square. SmartChat AI shows you a card with the button to connect. The Square sign-in window opens, you pick your account and allow access.
Does SmartChat see my Square password?
No. You only enter your password in the Square sign-in window.
Can SmartChat process payments?
No, SmartChat doesn't take any money. Your customers keep paying through Square, SmartChat only sends the WhatsApp afterwards.
How does SmartChat know that something was sold?
Through the webhook input. Every automation with the trigger "Event from an app" gets a secret webhook address. Square sends its event there if it supports webhooks, otherwise Make, Zapier or n8n take over. A filter allows "only if status equals ...".
What details can I use in the message?
The details from the event are available in your text. If Square only sends IDs, Make, Zapier or n8n fetch the actual values.
What happens if the event has no phone number?
Then SmartChat can't send a WhatsApp and skips the step. The rest of the automation keeps running.
What can SmartChat trigger in Square?
According to Square's docs, for example: creating customers, assigning a customer group, calculating or creating orders, retrieving and canceling bookings, retrieving invoices and reading a loyalty account.
Can I use several locations?
Square knows locations, which is what the docs call them. If you have several, SmartChat AI asks which one you mean while building and shows you a card for it.
Is this an official Square app?
No. There is no official partnership between SmartChat and Square.
How many automations can I have?
An automation with Square counts as an extra one. Free and Starter only include the fixed automation for new contacts, Basic allows 3 (one of them fixed), Pro unlimited.
What do I pay in total?
Free is free, Starter costs €299, Basic €499 and Pro €999 per month, plus VAT. Sending and every automation run cost no credits. Meta's fees are listed here.
Do I need approval for the texts?
Outside the inbox, SmartChat sends messages as templates that Meta has reviewed and approved. SmartChat AI writes them and submits them. Anyone who writes STOP is unsubscribed right away and gets nothing more.
Your POS system stays. In 60 seconds your WhatsApp system is ready.
Enter your website, and SmartChat AI builds your landing page, confirmation and thank-you message. Then you connect Square in the AI Chat.