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Connect Slack to SmartChat

Connect Slack in the AI Chat. Then your team sees every report in the channel, and your contact gets a confirmation on WhatsApp.

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Your contact writes, your team sees it.

When someone writes on WhatsApp, an automation sends a message to a Slack channel and confirms receipt to the contact.

  1. Contact writes

    A message with a keyword like fault or damage starts the flow.

    WhatsApp

  2. Automation kicks in

    It checks the keyword and sends the case down the right path.

    Splitter

  3. Channel gets a message

    The Slack channel shows who wrote and what it's about.

    Slack

  4. Contact gets a confirmation

    An approved template says the report has arrived.

    Template

Three businesses, three announcements.

Behind every message is a Slack channel your team has open anyway.

Ticket number, quick help and callback window.

Date, gear and duration at a glance.

Receipt confirmed, tradesman on the way.

Here's how you set it up.

You write in the AI Chat what should happen. SmartChat AI shows you the automation before it runs.

  1. 1

    Connect Slack

    A card with the button takes you to the Slack sign-in window. There you allow access.

    Connect Slack with SmartChat.
  2. 2

    Name the channel

    If you have several channels, SmartChat AI asks which one is right.

    Report new faults in the #support channel.
  3. 3

    Reply to the contact

    You decide what your contact reads on WhatsApp at the same time.

    Confirm receipt of their report via WhatsApp to every contact who writes fault.

And in your contacts' pocket.

  • Approved template

    Outside the inbox, SmartChat only sends messages as templates that Meta has reviewed and approved.

  • More questions in the inbox

    If your contact keeps writing, you reply in the inbox.

  • STOP applies

    Anyone who writes STOP gets nothing more.

What's possible in Slack

The connection overview lists these actions, among others.

  • Post a message in #hausmeister for every damage report.

    Message to a channel

    The automation sends a text to a channel or a person.

  • Add the contact's replies as a reply in the thread of their report.

    Reply in thread

    A post can be added as a reply to an existing thread.

  • Schedule a maintenance reminder in #technik for Monday morning.

    Schedule a message

    A message can be scheduled for later, up to 120 days in advance.

  • Create a reminder for me when a report has been open for two days.

    Create a reminder

    Slack can create a reminder from text and a time.

  • Create a separate channel for every new construction project.

    Create a channel and pin a post

    New channels can be created, and messages can be pinned.

Informing in advance works too.

An automation can send a message to contacts at a set time, for example before planned maintenance. The team stays informed in the channel.

  • Timing

    The trigger is a date.

  • Team in the loop

    The note in the channel is created in the same flow.

When announcements no longer get lost.

Without a connection

  • Reports sit in WhatsApp, while your team works in Slack.
  • Someone has to type them up or forward them.
  • The contact waits without response.
  • At night, everything stays quiet.

With Slack and SmartChat

  • The report shows up in the channel.
  • The contact instantly reads a confirmation.
  • Replies land in the inbox.
  • The team keeps an overview.

Frequently asked questions about Slack and SmartChat.

How do I connect Slack?

Write in the AI Chatthat you want to connect Slack. SmartChat AI shows a card with the button to connect. In the Slack sign-in window, you pick your workspace and allow access. You only enter your password there.

Can my team get a Slack alert when someone replies?

Yes. The connection overview includes the action of sending a message to a channel. The trigger is a message from a contact, also with a keyword. You build this combination as an automation.

Does SmartChat also send messages to my contacts via Slack?

No. Slack is your internal team tool. You only write to contacts on WhatsApp.

Can I choose a channel?

Yes. Name the channel in the AI Chat. If several match, SmartChat AI asks with a card.

Can the automation reply in a thread?

Yes, a post can be added to an existing thread using a thread ID.

Can I schedule Slack messages for later?

Yes, the overview lists scheduling a message up to 120 days in advance.

Can Slack send something to SmartChat?

Via an automation's secret webhook address, directly or with Make, Zapier or n8n. If the event has no phone number, no WhatsApp is sent and the step is skipped.

Who can build the automation?

Only admins change and build automations with SmartChat AI. Your team reads replies in the inbox.

How many automations with Slack are there?

An automation with Slack counts as an extra one. Free and Starter only include the fixed one, Basic three, Pro unlimited.

What does the connection cost?

Free €0, Starter €299, Basic €499, Pro €999 per month, plus VAT. Sending and every automation run cost 0 credits. Meta charges its own fees. The prices are listed here

Do the confirmations need a template?

Yes. Outside the inbox, SmartChat only sends templates that Meta has reviewed. SmartChat AI writes them and submits them.

What happens with STOP?

Anyone who writes STOP is unsubscribed right away and gets no more messages from you.

Connect Slack. In 60 seconds your system is ready.

Enter your website, and SmartChat AI builds your landing page, confirmation and thank-you message in 60 seconds. Then you connect Slack in the AI Chat.

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