Connect Gmail to SmartChat
Connect Gmail in the AI Chat. Then SmartChat answers your inquiries in WhatsApp, not in the inbox.
Inbox full, WhatsApp replies.
Whoever wrote to you also gets a reply where they look every day anyway.
Reply at the same moment
As soon as the tool reports the Gmail message, the automation starts.
Approved template
Meta has reviewed the template, SmartChat only fills in your details.
Follow-up question in the inbox
If the contact replies, your team reads it in the inbox.
Three practices, three inboxes.
Inquiries come in by Gmail, the reply goes out in WhatsApp. This is what that looks like in three industries.
The inquiry is followed by the confirmation with everything important.
When the supplier reports the delivery, the customer finds out right away.
If something is missing in the attachment, a message asks politely.
The actions in Gmail at a glance.
They are listed in the Gmail docs. SmartChat does not use a sending action: everything to your contacts goes through WhatsApp.
- Create a draft in Gmail with the contact's details when they ask a follow-up question.
Create draft
The text waits for you in your Gmail.
- Search Gmail for messages with the label Inquiry that are still unanswered.
Search messages
With search term and label.
- Set the label answered by WhatsApp as soon as the message goes out to the contact.
Set label
Answered inquiries are recognizable right away.
- Create a label in Gmail for every new campaign.
Create label
A new order builds itself.
- Find the Google contact for the address and read out the phone number.
Search contact
Saved Google contacts are found.
- Enter the number that the contact gives in WhatsApp into their Google contact.
Change contact
A number given later is added.
After the appointment follow up, without typing.
Two weeks after the fitting, the automation asks how it is going.
Timed
The automation starts after the period you name in the AI Chat.
Written personally
The message names the device and the weeks, not an empty phrase.
Reply in the inbox
Your team reads feedback in the inbox and can react right away.
From the Gmail message to the WhatsApp message.
Between the two sits the secret webhook address of your automation. A tool such as Make, Zapier or n8n passes the notification on.
A message arrives
A patient, client or customer writes to you in Gmail.
GmailThe tool gives notice
Make, Zapier or n8n send sender, subject and other details to the webhook address.
webhookSmartChat matches it up
SmartChat looks for the contact by phone number or address. A filter checks whether the automation should start.
FiltersWhatsApp goes out
The contact receives an approved template with the details from the notification.
WhatsApp
One sentence in the AI Chat is enough to begin.
You describe the goal as you would to a colleague at the front desk. SmartChat AI builds the automation and shows it to you.
- 1
The goal
Who should get which WhatsApp message and when?
Confirm receipt by WhatsApp to every contact who sends me documents. - 2
The condition
A filter limits the start to matching messages.
Start only if the subject contains the word documents. - 3
The control
Before you switch it on, you see everything.
Show me the automation before it starts.
Connect Gmail, in three simple steps.
You do not need to know any tech. You use the AI Chat and allow access at Google.
Open the AI Chat
Write in the AI Chatthat you want to connect Gmail. SmartChat AI shows you the card with the button.
AI ChatAllow at Google
In the Google login window you choose your account and allow access. The password stays there.
GoogleGmail is ready
SmartChat AI can now take it into account in your automations.
Done
Inbox only or with WhatsApp.
Only the inbox
- The inquiry waits until you have time
- Some senders no longer check their inbox.
- You do not know who has already received a reply
- Following up is manual work.
Gmail with SmartChat
- The reply goes out immediately after the notification.
- The contact reads it in WhatsApp.
- A label shows what is done
- The follow-up is handled by an automation.
Frequently asked questions about Gmail and SmartChat.
How do I connect Gmail to SmartChat?
Write in the AI Chatthat you want to connect Gmail. SmartChat AI shows you a card with the button to connect. In the Google login window you choose your account and allow access.
Do I give SmartChat my Google password?
No. You sign in at Google and type your password only there.
Does SmartChat send messages through Gmail?
No. SmartChat sends messages to your contacts only through WhatsApp. Here Gmail serves as the source from which an automation takes its triggers and details, and as a place for drafts and labels.
What can SmartChat do in Gmail according to the docs?
The Gmail docs list actions such as creating a draft, searching and listing messages, creating and applying labels, and searching and changing saved contacts. SmartChat AI picks the action that fits your goal.
How does an incoming message start an automation?
Every automation can have the trigger event from an app and gets a secret webhook address. A tool such as Make, Zapier or n8n reports the incoming message there, and a filter decides whether the automation starts.
How does SmartChat recognize the contact for a Gmail message?
SmartChat looks for the contact by phone number or by the address in the notification. If it creates the contact new, it needs a number or address in the data.
Can SmartChat prepare a draft in Gmail?
Yes, the docs list an action that creates a draft with recipient, subject and text. The draft then waits in your Gmail, and you decide what happens with it.
Can SmartChat mark messages with labels?
Yes. There are actions that create a label and add it to a message or remove it. That way you can mark, for example, which inquiries have already been answered by WhatsApp.
Can SmartChat update contacts in Google?
According to the docs, saved contacts can be searched and changed. An automation can, for example, add the number of a contact that they gave you in WhatsApp.
How many automations can I create with Gmail?
An automation with Gmail comes in addition to the fixed automation for new contacts. Free and Starter offer only the fixed one, Basic three, one of them fixed, Pro as many as you like.
What do messages that come from Gmail cost me?
Per month you pay €0 for Free, €299 for Starter, €499 for Basic and €999 for Pro, each plus VAT. Sending and runs of an automation use 0 credits. You can find Meta's fees for WhatsApp here.
How does template approval work?
For messages outside the inbox, WhatsApp requires a template that Meta has reviewed. SmartChat AI writes it and submits it to Meta. You write replies in the open window in the inbox.
What does STOP mean for my Gmail contacts?
Anyone who writes STOP in WhatsApp is unsubscribed right away and receives nothing more from SmartChat. Your Gmail stays untouched.
Inquiries turn into replies. In 60 seconds your system is ready.
Enter your website, and SmartChat AI builds the landing page, confirmation message and thank-you message. Then you connect Gmail in the AI Chat.