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WhatsApp marketing for plumbing companies.

With SmartChat you send your customers everything that's coming up via WhatsApp, for example the service reminder, a newly free installation slot or the invitation to a bathroom consultation.

WhatsApp newsletter on bathroom planning in spring

Small desk calendar on a light table, image in the newsletter on bathroom planning

image

A calm image sparks interest. SmartChat takes one from your website, for example from your bathroom showroom, or you upload your own.

👋 Hi Ute, 🛁 your new bathroom should be finished in spring ? Then plan it with us now. 📐 In our bathroom showroom showers, washbasins and tiles are there to touch. 🖥️ From your wishes we create a 3D plan, where you can see the result in advance. 🗓️ We allocate the installation dates for March and April in the order of confirmations. ☕ We'll take an hour for you , gladly also on Saturdays. 👉 Secure your consultation while weeks are still free are.
18:05

Text

You name the topic, SmartChat AI words the message with your business's services. Dates and deadlines are in bold so your customer sees them right away.

Book bathroom consultation

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One click takes your customer straight to booking an appointment for the bathroom consultation.

SmartChat sends these messages without you.

Whoever signs up, whoever places an order and whoever gets a visit from the technician tomorrow hears from your business automatically.

As soon as a customer confirms
Close-up of a plumber installing a radiator pipe using specialized tools.
🔧 Thanks, you're now signed up.🏠 We take care of bathroom, heating and water pipes, from the dripping tap to the complete renovation.📅 Here you get the reminder for your service, free installation slots and tips for your home.🚨 Is water leaking somewhere? Write to us here, our customer service will get back to you.🛁 Our bathroom showroom is open Monday to Saturday.16:41
View services

Thank-you after sign-up

When a customer confirms their sign-up, they get a thank-you right away and learn what your business helps with.

As soon as an order is created
Chrome faucet with running water in a modern kitchen with marble countertop.
👋 Hello Andreas,✅ your order is with us created: Replacement of the kitchen faucet.📆 Our technician comes on Wednesday, 12 November, between 8 and 10 am.🧾 He brings the new model with him, you know the price from our quote from last week.🗝️ Please empty the cabinet under the sink beforehand, then it goes faster.11:02

Order confirmation

If your tradesman software reports a new order to SmartChat, the confirmation goes straight to your customer via WhatsApp.

1 day before the appointment
Close-up view of an industrial plumbing system featuring a pressure gauge and steel pipes.
👋 Hello Christine,🔧 tomorrow between 7:30 and 9 am our technician is coming for the descaling of your hot water tank.🚪 He needs free access to the boiler room and a power socket nearby.👞 In the house he wears shoe covers, so your hallway stays clean.📲 Does the time no longer suit you? Click below, and we'll find a 🔄 Does it not work after all? Write to us here by the day before, and we will find a.15:00
Reschedule appointment

Announcement the day before

SmartChat gets the appointment from your calendar and announces your technician one day ahead. Your customer is home, and your team doesn't stand in front of a locked door.

This is how you collect contacts with every order.

Your customers sign up themselves: via the QR code on the invoice or service report, the pop-up on your website or a link. After that they confirm once in WhatsApp.

  1. 1

    Your customer scans the QR code

    The QR code is on the invoice, quote and service report. SmartChat creates it to match your landing page.

    Servicing and tips via WhatsApp
  2. 2

    Your customer enters first name and phone number

    On your website, the same window appears as a pop-up, for example next to your bathroom renovation services.

    Real website pop-up from Haustechnik Brandl with a photo at the top, mobile view: headline Keine Angebote und News mehr verpassen, first name Martin and phone number entered, button Eintragen
  3. 3

    Your customer confirms in WhatsApp

    One click on Confirm is enough. This second consent is called double opt-in, and only after that do you write to them.

    👋 Hello Martin,🔧 here you get the reminder for your service, free installation appointments and tips about bathroom and heating.✅ Do you want to receive these messages? Then click the button below: Confirm.🔒 You can unsubscribe at any time. Just write STOP.16:40
    Confirm
    Confirm16:40
  4. 4

    You have the proof

    SmartChat stores the date, time and way of consent. If someone asks, you download the proof as a PDF.

    Contact Martin in SmartChat, mobile view: status Confirmed, sign-up history, consent in WhatsApp confirmed and button Download proof

SmartChat AI replies while you're on the job site.

If a customer writes in the evening and your team has already finished for the day, SmartChat AI answers fully automatically for you. It answers with the knowledge it has learned from your website and your past conversations. If it has no source, it hands over to you.

Inbox in SmartChat: SmartChat AI answers a WhatsApp question from a customer of Haustechnik Brandl

  • Also on weekends

    If a message comes in on Sunday, your customer still gets an answer right away.

  • Every language

    SmartChat AI answers in the language your customer writes in. That way they understand the message right away.

  • Your office takes over

    If it's about a price or a firm appointment, the message lands with your office in the inbox.

Frequently asked questions about WhatsApp marketing for plumbing companies.

Can my plumbing company remind customers about servicing via WhatsApp?

Yes, if your customer has signed up themselves and confirmed in WhatsApp. Without this consent, they don't get a newsletter from you. SmartChat saves every confirmation with date and time and so supports you with consent that complies with data protection rules.

How do customers sign up when my team is working at the customer's home?

Via the QR code that SmartChat creates for you. Print it on the invoice, quote and service report, and it stays with the customer after every job. On your website, a popupalso asks whether the visitor wants appointments and tips via WhatsApp.

Can I simply message the customers from my customer file?

You can import contacts via a file. They are unconfirmed at first and only get your newsletter once they're confirmed: either by clicking the confirmation message, or you show how and where you collected them, and SmartChat unlocks them. Also give your customers the QR code at their next service or invoice.

Does SmartChat replace my trade software?

No. Quotes, orders and invoices stay in your tradesman software. SmartChat sends the WhatsApp messages and answers questions. If your software can report new orders via a webhook, the order confirmation goes out automatically via WhatsApp.

Does SmartChat remind my customers about the annual service?

If the service appointment is in your calendar, an automation reminds your customer the day before. SmartChat gets the appointment via your calendar's iCal address. You reach customers without an appointment in autumn with a newsletter full of free service appointments.

What does SmartChat AI do when a customer reports water damage in the evening?

SmartChat AI replies right away with what's on your website, for example your emergency service number. SmartChat does not dispatch a technician. The message stays in the inbox, and your team sees it there.

Does SmartChat AI give prices for a bathroom renovation?

Only prices that you have entered yourself, on your website or in an uploaded document. For a firm quote, your team needs to see the bathroom on site. SmartChat AI then offers a consultation appointment, and your office takes over in the inbox.

Can my office reply to WhatsApp messages together with me?

Yes. All conversations are in one shared inbox, and everyone on the team sees who has already replied. Free has 1 team seat, Starter 3, Basic 6 and Pro 12.

Do I need a second mobile number for my business?

No. You connect your business number to SmartChat and confirm it with a code from Meta, the company behind WhatsApp. One number is connected per account.

What does SmartChat cost for a plumbing company?

Free costs €0, with no time limit and no credit card, with 100 messages one time only. Starter costs €299 a month with 3,000 messages, Basic €499 with 6,000, Pro €999 with unlimited messages. Sending costs no credits. All prices plus VAT, more at Pricing.

What fees does Meta charge for WhatsApp messages?

Meta bills the fees for WhatsApp messages directly to you, via the payment method in your Meta account. SmartChat adds nothing on top, with us you only pay for your plan. You'll find the exact prices here.

How many automations are included in my plan?

Custom automations are available from Basic: Basic has 3, 1 of them for new contacts, Pro has unlimited. Free and Starter only have the fixed automation for new contacts (confirmation and thank-you). Order confirmation and next-day announcement are, for example, two custom automations.

How quickly is my plumbing company ready with SmartChat?

Give SmartChat AI the address of your website. In 60 seconds your landing page and QR code are ready. Then you connect your business number and send the first newsletter.

How does a customer unsubscribe again?

They write STOP in the WhatsApp chat with your business. After that, SmartChat no longer sends them a newsletter and marks them as unsubscribed in your contact list.

WhatsApp marketing for your plumbing company in 60 seconds.

Give SmartChat AI the address of your website. SmartChat AI analyzes it, and after 60 seconds your landing page and QR code are ready. Free stays at 0 € with no time limit, and you don't need a credit card.

Start for free