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SmartChat is an official Meta Business Partner.

Since 11 July 2026, SmartChat has been an official Meta Business Partner: your WhatsApp messages run through Meta's official WhatsApp Business Platform.

Settings in SmartChat, WhatsApp section for Hörstudio am Rathaus: number connected, profile picture, about text with 133 of 139 characters, category Health and website

The official route to WhatsApp.

Every message from SmartChat goes through Meta's WhatsApp Business Platform.

  1. Connect number

    You connect your own WhatsApp number through Meta's sign-in.

    Your number
  2. SmartChat submits

    SmartChat submits every template to Meta for you.

    Automatic
  3. Meta is reviewing

    Meta approves the template before it can be sent.

    Approved
  4. Sending

    Your message goes to all contacts who have confirmed in WhatsApp.

    Official

Your own number, officially connected.

In Settings, click Connect WhatsApp and sign in to Meta. After that, SmartChat sends in your name, with your profile picture and your about text.

Settings of the new account in SmartChat: Connect your number with the button Connect WhatsApp
  • Your number

    Your contacts see your name and your WhatsApp profile.

  • Sign-in with Meta

    The connection is made through Meta's sign-in, not through a workaround.

  • No connection, no sending

    SmartChat only sends messages once your number is connected.

Meta reviews every template.

A newsletter or follow-up is a template that Meta approves before sending. SmartChat submits it for you, and you see the status for every message.

Newsletter list of Restaurant Seeblick in SmartChat with the Meta statuses Being reviewed, Rejected, Ready and Draft
  • In review

    Meta reviews the template; you don't have to do anything.

  • Ready

    Meta has approved it, and the message can be sent.

  • Replies without a template

    Within 24 hours of your contact's last message, you reply in the inbox without a template.

Your message lands right in WhatsApp.

Your contacts read your messages where they chat every day.

  • Only with consent

    SmartChat only sends to contacts who have confirmed in WhatsApp.

  • Unsubscribe with STOP

    Anyone who writes STOP won't get any more messages from you.

  • You find out right away

    If there's a problem with your number, SmartChat lets you know by WhatsApp notification.

What the status means for you.

  • OfficialSending through Meta's WhatsApp Business Platform
  • 0 %markup on Meta's fees
  • 24 hrsreply window without a template after every message from your contact

Frequently asked questions about the Meta Business Partner.

What does it mean that SmartChat is an official Meta Business Partner?

SmartChat is listed by Meta as a partner and uses the official WhatsApp Business Platform. Your messages go through Meta's official channel.

How does SmartChat send my WhatsApp messages?

Only through Meta's official WhatsApp Business Platform, not through WhatsApp Web or other workarounds.

Which number does SmartChat send from?

From your own WhatsApp number. You connect it in Settings with Connect WhatsApp and sign in to Meta along the way.

Who approves my newsletters and follow-ups?

Meta. Every template is reviewed by Meta before sending; SmartChat submits it for you and shows you the status.

Do I need a template for every reply?

No. If you reply within 24 hours of your contact's last message, you don't need a template.

Who bills me for WhatsApp fees?

Meta bills the fees for WhatsApp messages directly to you. You add a payment method in your Meta account, and SmartChat adds no markup.

Do I get cheaper prices from Meta through SmartChat?

No, Meta sets the fees. SmartChat doesn't give you special prices, but it doesn't charge a markup either.

What happens if Meta restricts my number?

SmartChat lets you know by email and, with an active subscription, also by WhatsApp notification. In the message, you book a short call with our team.

How do my contacts unsubscribe?

With STOP. Anyone who writes STOP won't get any more messages from you.

How much does SmartChat cost per month?

SmartChat Free costs €0 and has no time limit. Starter costs €299, Basic €499 and Pro €999 per month, all prices plus VAT. All the details: Pricing.

Start on the official path.

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