Connect Make to SmartChat
Your Make scenario reports what happened. SmartChat then sends the right message in WhatsApp.
From scenario to message.
Make stays your tool for flows between programs. SmartChat takes care of the part your contact sees: the message in WhatsApp.
Something happens
A booking, a sign-up or a new row in a list arrives in a program.
EventMake picks it up
Your scenario runs as soon as the event comes in and prepares the details for the next step.
A workflow has several steps and conditions, and you want to see it as a picture in front of youMake passes it on
A step at the end of the scenario sends the data to your automation's secret address in SmartChat.
Webhook addressSmartChat sends
The automation finds the contact by phone number and sends your message as an approved template.
WhatsApp
Three scenarios, three messages.
You decide what Make reports. Here are three made-up businesses, each with its own flow.
Make reports the booking, SmartChat asks for the table preference before arrival.
A scenario reports the status "ready for pickup", and the message gives the place and times.
Make reports after the visit, SmartChat reminds them about the next appointment at the right time.
How to set up the connection
You only need two places: the AI Chat in SmartChat and your scenario in Make.
- 1
You name the goal
Write in the AI Chatwhat should happen when Make reports an event.
When Make reports a new reservation, send the guest a WhatsApp three days before arrival. - 2
You check the automation
SmartChat AI shows you the trigger, filter and message before anything runs.
Show me the automation before it starts. - 3
You copy the address
Once it's created, the secret webhook address is ready to copy in the automation.
Where do I find the webhook address for this automation? - 4
You enter it in Make
At the end of your scenario, you add a step that sends the details to this address. After that, everything runs on its own.
The address goes into the last step of my scenario.
Depending on the program, there are three ways.
Which one fits depends on what your program sends along with an event.
- Webhooks, Custom webhook
The program supports webhooks
Then Make catches the message with the Custom webhook module. Make creates its own address for this and accepts data as query, form or JSON.
- Get the values first, then send to SmartChat
The program only sends IDs
Some programs only report a number instead of the values. Then your scenario fetches the values and passes them on.
- New entry, new message
A list or a form
Make watches the place where new entries appear and reports each entry as soon as it's there.
Even the thank-you after the stay runs through Make.
If your scenario reports the departure, SmartChat can send a thank-you message the next day. The guest replies in the chat, and you read it in the inbox.
Trigger from Make
The departure comes from the program where you enter it anyway.
As an approved template
SmartChat AI writes the template and submits it to Meta, only then does it go out.
Replies in the inbox
Every reply from your guest shows up where you always answer.
A day with Make in WhatsApp.
Every message comes from your business
Your contact sees your name, not Make.
As soon as Make reports
SmartChat responds to the message your scenario sends.
A scenario that just moves data, and one with WhatsApp.
Scenario without SmartChat
- The data moves from A to B, but your contact hears nothing.
- Someone on the team writes the message by hand.
- In everyday work, a question gets lost.
Scenario with SmartChat
- At the end of the scenario there's a WhatsApp message to the contact.
- You set the text once in the AI Chat.
- If someone replies, you read it in the inbox.
- Anyone who writes STOP gets nothing more.
Frequently asked questions about Make and SmartChat.
Is there a SmartChat app in Make?
Not yet. SmartChat doesn't have an approved app in Make. The connection runs through each automation's secret webhook address and through the API.
How do I connect Make with SmartChat?
In the AI Chat you describe the goal with the trigger "event from an app". SmartChat AI creates the automation, then you copy the secret address and enter it in a step of your scenario.
What do I use the Custom webhook module for?
It catches messages from other programs in Make. Make creates its own address for this and accepts data as query, form or JSON. A scenario has to be switched on for it to wait.
What details does SmartChat need from Make?
For a WhatsApp to go out, the event has to include a phone number. If it's missing, SmartChat skips the step and sends nothing.
Can I filter which events trigger a message?
Yes. You can filter on details in the event, for example only for a certain status. If the event doesn't match, nothing happens.
Can I use details from Make in the message?
Yes, details from the event are available to you in the text. If a value is missing, that one message isn't sent.
What happens if the contact doesn't exist in SmartChat yet?
SmartChat looks them up by phone number or address and only creates them if one of those is in the data.
Do I need to know how to code?
No. You build the automation with sentences in the AI Chat. In Make, you just enter the address.
Do I need a specific plan?
An automation with a trigger from an app is an additional automation. Free and Starter only have the fixed one for new contacts, Basic has three, one of them fixed, and Pro as many as you like. Only an admin can build them.
What does the connection cost me?
SmartChat costs €0 on the Free plan, then €299, €499 or €999 per month, each plus VAT. Sending and running the automation cost 0 credits. Meta charges its own fees. The prices are listed here.
Can SmartChat send any message?
Messages outside the inbox go out as a template that Meta has reviewed and approved beforehand. SmartChat AI writes and submits it.
What happens with STOP?
Anyone who writes STOP is unsubscribed right away and won't get any more messages after that, including none from Make.
Let Make report. Your system is ready in 60 seconds.
Enter your website, wait 60 seconds, and your landing page and messages are ready. Then you connect Make via the webhook address.