Your data backed up.
SmartChat backs up your contacts, conversations and settings in encrypted form.
Your data is backed up encrypted.
SmartChat backs up your data so it doesn't get lost.
- Backed up:your contacts, conversations and settings.
- Encrypted:all backups. Without the key, they can't be read.
- Germanyis where SmartChat's servers are located.
Your data is never stored in code repositories.
SmartChat's program code is backed up in several places. Backups with your contacts are never part of that.
You stay in control.
On top of SmartChat's backup, you have your data in your own hands.
- ExportYou download your contacts yourself anytime.
- ProofYou download a contact's proof of consent as a PDF.
- DeleteYou delete contacts and your business yourself.
More about the protection of your data.
How else SmartChat protects your data is explained under Encryption and Technical security.
Frequently asked questions about Data backup.
Does SmartChat back up my data?
Yes. SmartChat backs up the database with your contacts, conversations and settings so they don't get lost.
What gets backed up?
The SmartChat database with your contacts, conversations, newsletters and settings.
Are the backups encrypted?
Yes. Without the key, the backups can't be read. How else SmartChat protects your data is explained under Encryption.
Where are SmartChat's servers?
In Germany. That's where your business data is stored.
Is my data stored in code repositories?
No. Only SmartChat's program code is stored there. Backups with customer data never belong in a code repository.
Can I download my contacts myself?
Yes. You can download your contacts anytime with one click, learn more under Export contacts. You download a contact's proof of consent as a PDF.
Can I delete my data myself?
Yes. You delete contacts and your entire business yourself in SmartChat. Learn more under Delete contacts and account.
Does the data backup cost extra?
No. The backup applies to every account, on every plan.
Where can I find the rules for processing my data?
In the data processing agreement and in the privacy policy.
Where can I read more about security at SmartChat?
On the pages Encryption and Technical security in the Trust Center.
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