Industries / Watch Shops
Precision that outlasts the sale
A good watch needs servicing, batteries and new straps. SmartChat keeps you in touch for years: workshop updates, waiting lists and service reminders, all over WhatsApp.
Sound familiar?
Services get forgotten until the watch stops
An automatic needs a full service every few years, but almost nobody thinks about it until the watch runs slow or stops altogether. Your bench could be booked up weeks ahead if someone reminded the owners in good time.
Waiting lists quietly fall apart
You keep a list of interested buyers for the pieces everyone wants. By the time one finally arrives, the numbers are out of date, the calls go nowhere, and the watch goes to whoever happens to be standing in the shop.
A battery change stays a two-minute visit
Quartz owners come in every couple of years for a battery and leave again without ever finding out what your workshop can do or what's sitting in your cabinets. You get plenty of footfall - it just never turns into business.
How you use SmartChat
Workshop updates straight to their phone
Movement serviced, seals checked, timing regulated: the collection message goes out the moment your watchmaker is finished. No missed calls, no watch sitting in a drawer waiting to be picked up.
Waiting lists that actually work
When a sought-after model arrives, the first name on the list gets the message. If nobody replies in time, the next person moves up. Fair, fast, and no ringing round all afternoon.
Service reminders at the right intervals
Two years after a battery change, a few years after a full service: SmartChat reminds your customers for you and fills the bench with planned jobs instead of emergencies.
Ready in 3 steps
- 1
Add your website: SmartChat reads your site and builds a landing page for your shop, including your workshop services and the brands you carry.
- 2
Let owners sign up: a QR code on the repair ticket and in the cabinet. Customers confirm with a double opt-in, and every consent is logged exactly as the GDPR requires.
- 3
Keep the rhythm: the AI drafts your collection notices, waiting list alerts and service reminders. You approve, and the bench fills up.
What you get
- 98% open rate across the workshop and the shop floor
- Service reminders keep the bench booked up
- Waiting lists turn into confirmed sales
- Battery customers become collectors
- GDPR-compliant with double opt-in
- Ready to go in under 60 seconds
Passende Funktionen
FAQs
My customers are fairly traditional - do they even use WhatsApp?
Almost certainly. WhatsApp is used daily across every age group, and traditional customers in particular value a personal note from their local shop far more than another mass newsletter.
How do customers get onto my list?
Through the landing page SmartChat builds from your website: a QR code on the repair ticket, at the till or in the cabinet. Everyone who signs up confirms with a double opt-in, and every consent is logged.
Can I schedule reminders months in advance?
Yes, that's exactly what SmartChat is built for. The AI creates follow-ups that fire at the right moment: the battery reminder after two years, the service recommendation later on. Set it up once and it runs by itself.
What do I write between service visits?
Whatever watch enthusiasts enjoy reading: a new arrival in the cabinet, a look inside the workshop, a note that you're buying vintage pieces. The AI suggests ideas and writes in your voice, and you decide what goes out.
What does SmartChat cost?
Plans start at 188 euros per month on the annual plan, with unlimited contacts on every one of them. Meta bills you for the messages directly, and SmartChat doesn't add a penny on top.
Start for free today
Enter your website - your WhatsApp marketing is live in under 60 seconds.
Start for free