Industries / Tea & Coffee Shops
Freshly roasted sells itself
First flush or a new espresso roast: your customers want to know the moment it lands. SmartChat puts roast days, rare lots and tastings on their phone.
Sound familiar?
You lose the reorder to the big online shops
The tin is empty, and instead of ordering from you, your customers click through to a big online shop. Not because they prefer it - you just weren't front of mind when the beans ran low.
Seasonal stock won't wait
First flush, Christmas roast, limited lots: anything sold late loses freshness and value. You need a channel that reaches the people who care about it the day it arrives.
Tastings stay half empty
You plan a cupping or a tea tasting, put up posters, post about it - and six people turn up on the night. Not because nobody is interested, but because the invitation never got through.
How you use SmartChat
Fresh roast alert
The new roast is out of the drum and the first batch is bagged. Your list hears about it first and gets the freshest beans before they even reach the shelf.
Offer rare lots first
Only a few kilos of a rare lot? Your most loyal customers get first refusal before the shelf is even stocked, and that's what being a regular should feel like.
Fill your tastings
Cupping on Friday, tea seminar on Saturday: one message to the list and the places are taken, with a reminder the day before so everyone actually turns up.
Refill reminder
Anyone who picks up their usual bag every four weeks appreciates a nudge at the right moment - and orders from you instead of going online.
Ready in 3 steps
- 1
Add your website: SmartChat reads your shop site and picks up your range, your origins and your tone of voice. The AI builds your landing page from it.
- 2
Collect your regulars: a QR code at the counter, a card in every bag - your customers sign themselves up with a GDPR-compliant double opt-in.
- 3
Spread the word: roast days, rare lots and tastings go out over WhatsApp. The AI drafts them, you carry on roasting and just tap approve.
What you get
- 98% open rate for every roast day
- Rare and seasonal stock sold before it ages
- The AI writes newsletters and follow-ups from your website
- Double opt-in, properly logged and GDPR-compliant
- Set up in under 60 seconds
- WhatsApp fees go straight to Meta, no markup from SmartChat
Passende Funktionen
FAQs
Does it work for a shop and an online store together?
Yes. The message is the same and your customers choose how to buy: in the shop, or straight from the link in the chat. With rare lots especially, what counts is who replies first.
How often should I write?
As often as you genuinely have something to say: a fresh roast, a harvest arriving, a tasting. Quality beats frequency, and that's exactly why people keep reading what you send.
Is it GDPR-compliant?
Yes. Every sign-up runs through a double opt-in, every consent is logged, and anyone can unsubscribe at any time with a single word - exactly the way GDPR requires.
What does the whole thing cost?
SmartChat starts at 188 euros per month on the annual plan with unlimited contacts on every plan. Meta bills you directly for the messages themselves and SmartChat makes nothing on them.
I'm behind the counter all day - when am I meant to look after this?
You hardly have to. The AI builds your landing page, newsletters and follow-ups from your website and drafts every message. You read it over, press send and get back to the roaster.
Start for free today
Enter your website - your WhatsApp marketing is live in under 60 seconds.
Start for free