Industries / Medical Supply Shops
Collected, refitted, back again
Insoles, compression stockings and supports don't last forever. SmartChat reminds your customers on WhatsApp exactly when the next fitting is due.
Sound familiar?
Orders sit on the shelf uncollected
The order has arrived, but the customer never comes in. Calls go unanswered, the stock ties up shelf space and money - and your team works through phone lists instead of advising people.
Repeat fittings get missed
Insoles, stockings and supports can be replaced on a fixed schedule, but hardly any customer keeps track of it. Without a reminder they come in far too late, or not at all.
Fitting appointments fall through
You block out time for a compression fitting or an insole adjustment. When the customer doesn't show up, you've lost that slot for good and the whole diary starts to slide.
How you use SmartChat
Collection messages instead of phone lists
As soon as the order lands, a message goes out. The customer comes in promptly, your storeroom clears and your team stops chasing people by phone altogether.
Remind customers when a refit is due
When the insoles turn a year old or the stockings lose their pressure, your shop gets in touch first - and a one-off fitting turns into a lasting customer relationship.
Fill your open days and in-store events
Vein screening day or a new range in stock: one message to your customer list brings people through the door who would never have seen a window display or a newspaper advert.
Appointment reminders for fittings
A short reminder the day before means the time you set aside actually gets used - and it carries the little pointers that make the appointment go smoothly.
Ready in 3 steps
- 1
Enter your website: SmartChat reads your shop's website and picks up your range, your locations and your tone - then builds your landing page from it.
- 2
Win customers: a QR code at the till and on the advice counter - your customers sign themselves up while they shop, GDPR-compliant via double opt-in.
- 3
Remind and sell: collection notes, refit reminders and offers go out on WhatsApp - the AI drafts them, your team approves them.
What you get
- 98% open rate - collection notes actually arrive
- Repeat fittings become predictable business
- Fewer phone lists, more time to advise people
- GDPR-compliant with double opt-in
- AI builds your landing page, newsletter and follow-ups
- Up and running in under 60 seconds
Passende Funktionen
FAQs
Do our older customers even use WhatsApp?
Yes - the over-60s in particular message their children and grandchildren on WhatsApp every day. A message on the phone reaches these customers far more reliably than an email or a letter ever will.
Do customers need another app?
No. Your customers receive everything in the WhatsApp they already use. SmartChat is the tool on your side of the counter: collecting contacts, drafting the messages and sending them out.
How do we collect consent?
Through your landing page, which SmartChat builds from your website. You show it as a QR code at the till or on the advice counter, the customer scans it, signs up and confirms via double opt-in. Every consent is documented.
Are we allowed to write about prescriptions and fitting details?
The channel is there for organising and informing: the order is ready, an appointment is coming up, an open day is on. Medical details about an individual fitting stay where they belong: in a conversation in the shop.
What does it cost us a month?
SmartChat starts at 188 euros per month on the annual plan and contacts are unlimited on every plan. Meta bills you directly for the WhatsApp fees - SmartChat adds nothing on top.
How much time does running the channel take?
Very little. The AI creates your landing page, newsletter and follow-ups from your website and drafts every message. Your team reads it over and clicks approve - quicker than a single reminder call.
Start for free today
Enter your website - your WhatsApp marketing is live in under 60 seconds.
Start for free